For enquiries not related to electronic transmission of commercial data please check Information resources.
Electronic Commerce Unit
The Electronic Commerce Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.
National Targeting Centre
The National Targeting Centre (NTC) issues "do not load" and "hold" messages on Advance Commercial Information (ACI) Air and ACI Marine cargo. For more information on how to have these messages removed, please contact NTC at 1-855-NTC-1CNC (1-855-682-1262).
Penalty Waivers – Electronic B3s
If you would like to apply for a penalty waiver for an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, please send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the following:
Recourse Policy Section
Canadian Food Inspection Agency
Goods regulated by the Canadian Food Inspection Agency (CFIA) require the Agency's approval before they can be released. For more information on reject messages originating from the CFIA, contact the CFIA Electronic Data Interchange (EDI) National Import Service Centre:
National Import Service Centre
7 :00 a.m. to 3 :00 a.m. (Eastern Time)
Telephone and EDI : 1-800-835-4486 (Canada or U.S.A.)
1-289-247-4099 (local calls and all other countries)
Facsimile : 613-773-9999
If you are not yet transmitting CFIA entries using EDI but are interested in doing so, please visit the Other Government Department (OGD) Single Window Interface.
Business Number – Canada Revenue Agency (CRA)
If you would like to register for a Business Number or have questions regarding your existing number, visit the Canada Revenue Agency's Web site.
Permits - Foreign Affairs, Trade and Development Canada
Questions on permits issued by Foreign Affairs, Trade and Development Canada for electronic releases should be directed to the Export and Import Controls System helpdesk at the following:
Tel: 1-877-808-8838 (in Canada and United States)
Tel: 613-944-2165 (local and international calls)
Canadian Automated Export Declaration (CAED)
All questions related to the Canadian Automated Export Declaration should be directed to Statistics Canada:
For inquiries not related to the electronic transmission of commercial data, please check Information resources.
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