Electronic Data Interchange (EDI) Systems
Contact List

For enquiries not related to electronic transmission of commercial data please check Information resources.

Technical Commercial Client Unit

The Technical Commercial Client Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.

Tel: 1-888-957-7224
Fax: 343-291-5482

National Targeting Centre

The National Targeting Centre (NTC) issues "do not load" and "hold" messages on Advance Commercial Information (ACI) Air and ACI Marine cargo. For more information on how to have these messages removed, please contact NTC at 1-855-NTC-1CNC (1-855-682-1262).

Penalty Waivers – Electronic B3s

If you would like to apply for a penalty waiver for an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, please send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the following:

Recourse Policy Section
Recourse Directorate
Fax: 613-960-5112

Canadian Food Inspection Agency

Goods regulated by the Canadian Food Inspection Agency (CFIA) require the Agency's approval before they can be released. For more information on reject messages originating from the CFIA, contact the CFIA Electronic Data Interchange (EDI) National Import Service Centre:

National Import Service Centre

7 :00 a.m. to 3 :00 a.m. (Eastern Time)
Telephone and EDI : 1-800-835-4486 (Canada or U.S.A.)
1-289-247-4099 (local calls and all other countries)
Facsimile : 613-773-9999

If you are not yet transmitting CFIA entries using EDI but are interested in doing so, please visit the Other Government Department (OGD) Single Window Interface.

Business Number – Canada Revenue Agency (CRA)

If you would like to register for a Business Number or have questions regarding your existing number, visit the Canada Revenue Agency's Web site.

Permits - Foreign Affairs, Trade and Development Canada

Questions on permits issued by Foreign Affairs, Trade and Development Canada for electronic releases should be directed to the Export and Import Controls System helpdesk at the following:

Tel: 1-877-808-8838 (in Canada and United States)
Tel: 613-944-2165 (local and international calls)
Email: eics.scei@international.gc.ca

Canadian Automated Export Declaration (CAED)

All questions related to the Canadian Automated Export Declaration should be directed to Statistics Canada:

Tel: 1-800-257-2434
Email: export@statcan.ca

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