If the following FAQs are not helpful in addressing your questions, contact the TCCU.
A complete list of error codes, including explanations is available.
1. What is the status of a transaction number/cargo control number (CCN)?
You can check the status of transactions at any time using our Release Notification System (RNS) "Status Query" function. This tool queries the system for information on specific transactions or CCNs. The system generates messages such as:
- CCN not on file
- Transaction number not on file
- Goods released
- Goods required for examination - referred
- Goods may move, detain to destination (CFIA)
- Declaration accepted, awaiting arrival of goods
- Authorized to deliver - CSA shipment
- Declaration accepted, awaiting customs processing
New and enhanced eManifest notices are now available for EDI clients. These new notices offer benefits, such as:
- notification of the completeness of advance data sent to us by various parties in the trade chain;
- notification of the arrival and status of shipments as they move through the commercial import process; and
- improved communication between businesses and the CBSA which allows clients to share information with other registered trade chain partners.
Contact the TCCU to get access to RNS and eManifest Notices.
2. What does the W80 error code mean?
If you receive a reject code W80 ("Release cannot be related to a consolidated cargo or House Bill"), the cargo control number (CCN) on the release entry is either a consolidated cargo or a consolidated House Bill. To correct this error, contact your carrier. If it is consolidated, you must get a new CCN and correct the transaction. If it is not consolidated, your carrier may contact the TCCU.
3. Why haven't I received a declaration accepted message yet?
The declaration accepted notice is only sent when both the release request and the ACI cargo are on file. Customs brokers will not receive the declaration accepted notice if the ACI cargo has not been reported by the carrier or the freight forwarder.
Check with the other trade chain partners to confirm that all required documents have been accepted by the CBSA.
4. What do the 464 and T36 error codes mean?
If you receive a reject message on the release transaction for "invalid status of request/cargo control number" or "CCN in history" (error code 464 and T36) the cargo control number (CCN) has been used previously.
You must get a new CCN from the carrier.
Refer to question 1 for more information on using the Release Notification System (RNS) to get CCN information.
5. Can I get the status on a paper B3, cash entry and paper release service option?
Contact the CBSA office where you submitted the request for information regarding:
- paper B3
- cash entry
- any paper release service option (such as ACROSS service options 117, 174, 331)
- paper RMD correction
6. What does a Canadian Food Inspection Agency (CFIA) reject message means?
CFIA reject messages use error code 537 and the description of the reject message begins with "CFIA."
Contact the National Import Service Central (NISC) for assistance in troubleshooting these reject messages: 1-800-835-4486.
7. What does this error message mean: "Electronic Data Interchange (EDI) changes not accepted after arrival"?
You will receive this message if you send a change notification after an arrival message is entered in our system for the goods, shipment or conveyance.
Contact the CBSA office of release directly to discuss how a change can be made to that transaction. Changes are handled by border services officers on a case-by-case basis.
Note: Clients can use the amend function to make post-arrival changes to highway cargo and conveyances, rail cargo and conveyances, House Bills and House Bill Close Messages. Refer to your Electronic Commerce Client Requirements Document for more information on how to use the amend function.
8. Can you reject the transaction back to me?
If you must have a transaction rejected (to make a change after it was sent), check with your IT, your software vendor or service provider to confirm if this step is necessary.
If your software depends on a reject to make a change, contact the port of release.
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