If the following FAQs are not helpful in addressing your questions, contact the TCCU.
A complete list of error codes, including explanations is available.
1. What is the status of a transaction number/cargo control number (CCN)?
You can check the status of transactions at any time using our Release Notification System (RNS) "Status Query" function. This tool queries the system for information on specific transactions or CCNs. The system generates messages such as:
- CCN not on file
- Transaction number not on file
- Goods released
- Goods required for examination - referred
- Goods may move, detain to destination (CFIA)
- Declaration accepted, awaiting arrival of goods
- Authorized to deliver - CSA shipment
- Declaration accepted, awaiting customs processing
New and enhanced eManifest notices are now available for EDI clients. These new notices offer benefits, such as:
- notification of the completeness of advance data sent to us by various parties in the trade chain;
- notification of the arrival and status of shipments as they move through the commercial import process; and
- improved communication between businesses and the CBSA which allows clients to share information with other registered trade chain partners.
Contact the TCCU to get access to RNS and eManifest Notices.
2. What does the W80 error code mean?
If you receive a reject code W80 ("Release cannot be related to a consolidated cargo or House Bill"), the cargo control number (CCN) on the release entry is either a consolidated cargo or a consolidated House Bill. To correct this error, contact your carrier. If it is consolidated, you must get a new CCN and correct the transaction. If it is not consolidated, your carrier may contact the TCCU.
3. Why haven't I received a declaration accepted message yet?
The declaration accepted notice is only sent when both the release request and the ACI cargo are on file. Customs brokers will not receive the declaration accepted notice if the ACI cargo has not been reported by the carrier or the freight forwarder.
Check with the other trade chain partners to confirm that all required documents have been accepted by the CBSA.
4. What do the 464 and T36 error codes mean?
If you receive a reject message on the release transaction for "invalid status of request/cargo control number" or "CCN in history" (error code 464 and T36) the cargo control number (CCN) has been used previously.
You must get a new CCN from the carrier.
Refer to question 1 for more information on using the Release Notification System (RNS) to get CCN information.
5. Can I get the status on a paper B3, cash entry and paper release service option?
Contact the CBSA office where you submitted the request for information regarding:
- paper B3
- cash entry
- any paper release service option (such as ACROSS service options 117, 174, 331)
- paper RMD correction
6. What does a Canadian Food Inspection Agency (CFIA) reject message means?
CFIA reject messages use error code 537 and the description of the reject message begins with "CFIA."
Contact the National Import Service Central (NISC) for assistance in troubleshooting these reject messages: 1-800-835-4486.
7. What does this error message mean: "Electronic Data Interchange (EDI) changes not accepted after arrival"?
You will receive this message if you send a change notification after an arrival message is entered in our system for the goods, shipment or conveyance.
Contact the CBSA office of release directly to discuss how a change can be made to that transaction. Changes are handled by border services officers on a case-by-case basis.
Note: Clients can use the amend function to make post-arrival changes to highway cargo and conveyances, rail cargo and conveyances, House Bills and House Bill Close Messages. Refer to your Electronic Commerce Client Requirements Document for more information on how to use the amend function.
8. Can you reject the transaction back to me?
If you must have a transaction rejected (to make a change after it was sent), check with your IT, your software vendor or service provider to confirm if this step is necessary.
If your software depends on a reject to make a change, contact the port of release.
eManifest Portal FAQs
9. What is a Cargo Control Number (CCN)?
A Cargo Control Number (CCN) identifies a Highway Cargo or House Bill Cargo Document that represents the initial record of a shipment that will arrive in Canada and enables the CBSA to control the movement of imported goods. The CCN is a unique reference number that can be up to 25 characters and contain both numbers and letters assigned by the carrier or freight forwarder. The CCN must begin with the CBSA-issued Carrier Code (already hard-coded in the field).
Note: If release document(s) are being prepared, please ensure the CCN provided to the broker/importer matches perfectly.
For example: If the shipment’s bar-coded PARS number presented by the carrier at the border is "1234PARS56789", then the CCN electronically transmitted prior to arrival must also be "1234PARS56789".
10. What is a Conveyance Reference Number (CRN)?
A Conveyance Reference Number (CRN) identifies a Highway Conveyance Document and provides information about the vehicle being used to transport goods entering Canada. The CRN is a unique reference number that can be up to 25 characters and contain both numbers and letters assigned by the carrier to a particular trip or departure. The CRN must begin with the CBSA-issued Carrier Code (already hard-coded in the field).
11. What is a Combined Highway Document?
A Combined Highway Document includes a Highway Cargo Document (identified by a CCN) and a Highway Conveyance Document (identified by a CRN) into a single document for easier data entry.
Note: If you wish to check the status of your Combined Highway Document, you must check the Highway Cargo Document and Highway Conveyance Document statuses separately as they are processed as separate Trade Documents.
Please refer to section 6.3.2 (Creating a Combined Highway Document) of the eManifest Portal User Guide for more information.
12. When do I submit a “change” or “amend” to update my cargo information?
A “change” can be made from the time the highway cargo or house bill cargo was submitted, up until the time prior to report. If the Highway Cargo or House Bill Cargo Document is in a “reported” or “arrived” status, then the client must submit an “amend” to update the document.
13. How do I add a CCN to a CRN that has already been submitted?
The Highway Conveyance Document can be changed or amended depending on the status of the document. After you have submitted a Highway Conveyance Document, you can edit your document and add the additional CCNs.
Please refer to section 6.6 (Editing a Submitted Document) of the eManifest Portal User Guide for more information.
14. Why is my shipment showing “HELD”?
The “HELD” notice informs clients that their goods are being held for further determination or processing and cannot be released.
15. Can I change the document number of a CCN or CRN once it has been submitted?
No, you cannot change the document number of a CCN or CRN once it has been submitted. If you have entered the information incorrectly, you must cancel the incorrect document and then create the correct CCN and/or CRN and submit to the CBSA.
Please see section 6.7 (Cancelling a Submitted Document) of the eManifest Portal user guide for more information.
eHouse Bill FAQs
16. What is the difference between a primary Cargo Control Number (CCN) and a previous Cargo Control Number (CCN)?
Primary CCN: The Cargo Control Number of the Cargo Control Document that was used to report [section 12(1) of Customs Act] the goods at the FPOA.
Example: The freight forwarder who has contracted with the primary carrier (e.g. the master loader) submits the required house bill data via EDI or the eManifest Portal. After transmitting their house bill data, the freight forwarder submits a house bill close message that links all their house bills to the primary CCN submitted by the carrier. In a single-tier consolidation scenario, the previous CCN is the primary CCN.
Previous CCN: Cargo Control Number of the Cargo Control Document that immediately preceded the document in question in the chain of cargo control.
Example: Subsequent freight forwarders who have contracted with freight forwarders in the same consolidation (e.g. co-loaders) submit the required house bill data via EDI or the eManifest Portal. After transmitting their house bill data, the freight forwarder submits a house bill close message that links all their house bills to the previous CCN submitted by the freight forwarder directly above them to declare closure of their shipment(s). In a multi-tiered consolidation scenario, the previous CCN is the consolidated house bill transmitted by the freight forwarder above you.
Note: It is important to remember that the lower level freight forwarders or co-loaders must quote the Previous CCN on their House Bill Close Message and not the Primary CCN. If a lower level freight forwarder quotes the primary CCN this will prevent the first level freight forwarder or master loader from submitting their House Bill Close Message.
17. What do “Matched” and “Not Matched” messages mean?
A “Matched” notice indicates that the document has been linked to a related document. This notice indicates the following:
|Document Type||Related document|
|Non-Consolidated HB||Matched to a Release Document|
|Consolidated HB||Matched to a House Bill Close Message|
|House Bill Close||Matched to the Previous CCN|
|Release||Matched to a Non-Consolidated House Bill|
A “Not Matched” notice indicates a House bill has no links to a Close Message.
For more information on the “Matched” notices and other notices, request a copy of the eManifest presentation entitled Introduction to New and Enhanced eManifest Notices.
18. What is the reporting time frame for electronic House Bills and House Bill Close Message?
Marine (other than from USA: 24 hours prior to loading
Marine from USA: 24 hours prior to arrival
Air: 4 hours prior to arrival or at time of departure
Rail: 2 hours prior to arrival
Highway: 1 hour prior to arrival
19. When do I submit a “change” or “amend” to update House Bill information?
A “change” can be made from the time the house bill cargo was submitted, up until the time prior to report. If the House Bill Cargo Document is in a “reported” or “arrived” status then the client must submit an “amend” to update the document.
20. Where can I find more information on Notices and the CBSA pre-arrival and reporting requirements for electronic House Bills?
Clients can refer to CBSA D-Memo 3-3-1
(Freight Forwarder Pre-arrival and Reporting Requirements Memorandum)
For more information on the new notices, request a copy of the eManifest presentation entitled Introduction to New and Enhanced eManifest Notices.
21. Can I cancel my House Bill or House Bill Close Message once it is “reported” or “arrived”?
Once a House Bill or House Close Message has been “reported” or “arrived”, a client can no longer submit an electronic cancel.
A client must complete a BSF673 to request a manual cancellation of the House Bill and/or House Bill Close Message.
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