Inspiring Conversations at the CBSA

2015-02-02
The CBSA is innovating and making changes to our internal communications by strengthening initiatives that facilitate conversation. This video demonstrates the variety of internal products that we use when engaging with our employees.

Please note: The audio content in this video includes a combination of both of Canada's official languages. English and French closed captions are available.

Transcript

Video title screen displayed on screen, text includes: "Canada Border Services Agency", "Agence des services frontaliers du Canada", "Inspiring Conversations at the CBSA", "Protection Service Integrity", "Canada". Luc Portelance, President of the Canada Border Services Agency (CBSA), appears on screen with his name and title keyed below.

Luc Portelance: [Translated from French] Blueprint 2020 and Border Modernization have demonstrated how much enthusiasm and engagement we have at the CBSA.

Luc Portelance: So we are innovating and making changes to our internal communications.

Transitions to video wall montage with the title "New ways to engage and inspire conversations" keyed beside. Videos are: honour guard entering an induction ceremony; CBSA Today with Janie Haché; "Meet the Team" title; woman demonstrating the use of new technology at the GTEC conference; Claude Rochette's Meet the Team; Twitter and Facebook logos; "New ways to engage and inspire conversations" title; CBSA Today with Pat Giolti; drug seizure; and "regionally driven content" title. Transitions to "CBSA Today, Meet the Team, President's Blog" title. Label "communicating our vision" displayed on screen. Transitions to video from a CBSA Today episode; host on screen speaking to the camera.

Janie Haché: [Translated from French] Hello and welcome to CBSA Today. Good news for…

Transitions to CBSA Today excerpt with BSO Dominic Mallette speaking to the camera. Label "regionally driven content" displayed on screen.

Dominic Mallette: On November 4, 2014 the Atlantic region announced a massive cocaine seizure in Halifax…

Transitions to video of Caroline Xavier speaking to the camera. Label "two way conversations" displayed on screen.

Caroline Xavier: A big part of my role is to ensure that you have all the tools you need to do your job.

Transitions to video of Nada Semaan speaking to the camera. Label "bringing people together" displayed on screen.

Nada Semaan: Let's keep talking and moving forward together, it is important that we have an open dialogue.

Transitions to video of Martin Bolduc speaking to the camera.

Martin Bolduc: [Translated from French] And we encourage you to keep up the conversation on how we can continue to evolve as an organization to better serve Canadians.

Transitions to Twitter and Facebook logos. Label "using social media" displayed on screen. Transitions to video from a CBSA Today episode; host on screen speaking to the camera.

Patrizia Giolti: CBSA's two corporate Twitter accounts have reached a milestone by exceeding 20 000 followers…

Transitions to video of the President's blog. Label "President's Blog" displayed on screen. Transitions to video of the President's Travelogue featuring Luc Portelance speaking to the camera. Label "President's Travelogue" displayed on screen.

Luc Portelance: We're in the process of renewing a number of our small POEs across the country.

Transitions to video of Luc Portelance speaking to BSOs at a port of entry. Transitions to video of training session. Label "opportunities to learn" displayed on screen. Transitions to video of two employees participating in a web conference. Label "web conferences" displayed on screen. Transitions to video of Luc Portelance speaking to the camera. Label "recognition" displayed on screen.

Luc Portelance: Every day, employees of the CBSA achieve great things, whether in the front line, or various support functions, our employees are collectively contributing to our success.

Transitions to video of employees receiving awards from President Luc Portelance and Vice-President Martin Bolduc. Camera pulls out to video wall montage displaying ten videos with the title "let's keep talking". Videos are: induction ceremony; arming training; CBSA Today with Pat Giolti; CBSA Today with Janie Haché; BSO welcoming traveller; President's blog; President's Meet the Team; CBSA Today with Luc Nadon; Nada Semaan's Meet the Team; Twitter and Facebook logos.

Luc Portelance: [Translated from French] Blueprint 2020 and Border Modernization have demonstrated how much enthusiasm and engagement we have at the CBSA.

Video fades to black.

Visual: © Her Majesty the Queen in Right of Canada, represented by the Minister of Public Safety and Emergency Preparedness, 2014

Visual: Canada word mark displayed on screen.

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