CBSA Welcomes the 2015 Games

CBSA Welcomes the 2015 Games

2016-03-16
A look back on the CBSA's accomplishments before and during the 2015 Toronto Pan and Parapan American Games. Most of the video is filmed on location at Pearson International Airport and includes comments and observations from some of those involved in the preparation and operations for the Games.

Transcript

Aerial views of Toronto.

Plane landing at Toronto Pearson International Airport.

Lineups of Pan Am and Parapan Am athletes waiting to enter Canada.

Pan Am athlete from Chile interacting with a border services officer while in line to enter Canada.

Larry Hoffberg: This is the largest event we've had coming into Toronto.

Larry Hoffberg, GTA Region, Chief of Operations at Toronto Pearson International Airport for Passenger Operations, speaking on-camera.

Toronto 2015 Pan Am/Parapan Am graphic on television monitor in the airport.

Photo of Toronto 2015 Pan Am and Parapan Am mascot with children.

Pan Am athletes descending an escalator at Toronto Pearson International Airport.

Larry Hoffberg: My name is Larry Hoffberg and I'm the Chief of Operations here at Pearson Airport for Passenger Operations and I'm the lead for the Pan Am efforts here.

Nadia Descollines, GTA Region, Border Services Officer, speaking on-camera.

Nadia Descollines: Toronto Pearson is Canada's biggest airport with two different terminals.

Paul Samson, GTA Region, Superintendent, speaking on-camera.

Line of Pan Am and Parapan Am athletes waiting for accreditation.

Paul Samson: Right now presently doing the Pan Am games it's very busy.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Paul Samson: The volumes are definitely higher than normal and it's a challenge of language, a challenge of culture, but it's also an interesting thing to deal with. You're meeting people from all over the world.

Matthew Forrest, GTA Region, Superintendent, speaking on-camera.

Aircraft taxiing on the tarmac.

Matthew Forrest: The Parapan Am Games and the Pan Am Games both had a significant effect on our volumes over the last two months.

Baggage handlers unloading suitcases.

Larry Hoffberg on-camera.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Larry Hoffberg: We're accustomed in July and August to dealing with over a million travellers a month in each month. What's happening is that it's actually placing pressure more in the fact that there are large groups that need to be cleared all at the one time.

Oliver Pereira, GTA Region, Border Services Officer, speaking on-camera.

Line of Parapan Am athletes, including those with visual impairments, waiting to enter Canada.

Pan Am and Parapan Am athletes waiting for and collecting luggage at the baggage carrousels, including wheelchairs.

Parapan athletes in wheelchairs arriving in Canada.

Oliver Pereira: The volume is something we're accustomed to here, it's just a matter of when you have a large international event you have to do the job simultaneously for a larger group of people and we do our best to make sure everyone stays together and the process is as smooth as possible.

Lineup of Parapan Am athletes in wheelchairs waiting for accreditation.

Raymond Bédard, Headquarters, Executive Director, Border Operations Directorate, speaking on-camera.

Raymond Bédard: National headquarters was responsible for coordinating, planning, and managing the event. This includes many things such as ensuring cooperation and consultation with other major departments and agencies, which was key to the games' success.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Raymond Bédard: We actually started planning in 2008, about seven years ago.

Parapan Am athletes waiting for and collecting luggage at the baggage carrousels.

Raymond Bédard on-camera.

Toronto 2015 volunteers helping Pan Am and Parapan Am athletes with accreditation.

Raymond Bédard: But by 2012 we started ongoing meetings and we formed dedicated planning teams with GTAR and SOR, and we started meeting with the 2015 organizing committee at which time these became ongoing meetings.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Raymond Bédard: And we met on a weekly basis right up to 2015 and into the games as well.

Parapan Am logo on athletes shoulder.

Toronto 2015 Pan Am and Parapan Am sign.

Larry Hoffberg on-camera.

Pan Am and Parapan Am athletes leaving the controlled area of the airport with their bags.

Larry Hoffberg: Preparations here for passenger operations started a little over two years ago.

Border services officers speaking with a Toronto 2015 organiser.

Larry Hoffberg: There's been a lot of communications, many meetings, many telephone calls with each of the agencies.

Border services officers assisting Pan Am and Parapan Am athletes with accreditation.

Toronto 2015 volunteers helping Pan Am and Parapan Am athletes with accreditation.

Larry Hoffberg: We're working with the OPP, RCMP, Toronto 2015 obviously, the Greater Toronto Airport Authority who operates the airport.

Larry Hoffberg on-camera.

Parapan Am athletes waiting for and collecting luggage at the baggage carrousels.

Travellers waiting for and collecting luggage at the baggage carrousels.

General public waiting for travellers outside the arrivals area.

Larry Hoffberg: It's a coordinated effort with everybody to be able try and ensure that all the individuals that are arriving, not only the Pan Am family, but also all the other travellers that are arriving are getting through with a positive experience here.

Nicole Franklin, GTA Region, Border Services Officer, speaking on-camera.

Travellers descending an escalator to the baggage claim area.

Travellers waiting to enter Canada.

Pan Am and Parapan Am athletes heading to the baggage claim area.

Pan Am and Parapan Am athletes waiting for and collecting luggage at the baggage carrousels.

Nicole Franklin: Pan Am 2015 is a great opportunity for us to demonstrate to the world that we're a world class city and that we can handle the multitude of passengers coming in and all the concerns, security concerns that goes along with being a world-class city and a world-class airport.

Amir Talati, GTA Region, Border Services Officer, speaking on-camera.

Lineups of Pan Am and Parapan Am athletes waiting to enter Canada.

Amir Talati: It was amazing to meet people, to meet these athletes coming from all around the world, being the first point of contact. That was really a sense of pride for me.

Dawn Tedford, GTA Region, Border Services Officer, speaking on-camera.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Dawn Tedford: I feel proud that people are coming here and they're going to see our city and I can tell them a bit about it.

Border services officers inspecting baggage being unloaded from a plane.

Pan Am and Parapan Am athletes with large piles of luggage.

Larry Hoffberg: So there's about twenty-five to thirty additional people just here in passenger operations, additionally the regional office. National headquarters office has additional staff involved as well.

Border services detector dog handler and dog inspecting wheelchairs.

Larry Hoffberg: The challenge there is the communication and the dynamics of the organization and the airport on how it can change so quickly in a very short period of time.

Raymond Bédard on-camera.

Raymond Bédard: At headquarters all branches played an important role to make sure that the games were a great success.

Planes on the tarmac.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Raymond Bédard: For example, the National Targeting Centre and the National Security Screening Team helped verify over 36,000 applications for accreditation. And this in only three to four months.

Matthew Forrest on-camera.

Pan Am and Parapan Am athletes interacting with a border services officer.

Matthew Forrest: My unit actually, the one I'm in charge of right now, we handle the training for all of our border services officers, which consists of around 700 people.

Nadia Descollines on-camera.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Nadia Descollines: All the officers here received special training on different cultures and the particular needs of the athletes, so we could do our job to keep Canada safe. And also to facilitate entry into Canada for these athletes who are here for the Games.

Nadia Descollines on-camera.

Nadia Descollines: Online training was also offered to complement the in-person workshops.

Stephano Luciani, GTA Region, Border Services Officer, speaking on-camera.

Pan Am and Parapan Am athletes in line to enter Canada.

Stephano Luciani: The games have been a tremendous success in Toronto and for Canada and I myself am very proud to be part of that.

Cynthia Hsing, GTA Region, Border Services Officer, speaking on-camera.

Cynthia Hsing: All the teams are so excited to come here and they're just really excited about being in a different city getting to compete and show off their country.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Raymond Bédard on-camera.

Raymond Bédard: It was easy—no one had any problem motivating officers and staff. Everybody wanted to do a good job and do their part, and everyone wanted Canada to shine during the Games. It was very successful in that sense—and in every way, really. People were happy to get involved and I was happy to be involved.

Pan Am and Parapan Am athletes interacting with and presenting documentation to border services officers.

Raymond Bédard: And I think that people will remember this experience for a very long time.

Airplane on runway.

Aerial view of Toronto at night.

© Her Majesty the Queen in Right of Canada, represented by the Minister of Public Safety and Emergency Preparedness, 2015.

Canada.

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