Commercial Payments and Accounts
Contacts

General Information

For general information regarding commercial payments and accounting, contact the Border Information Service at 1-800-461-9999.

From outside Canada call 204-983-3500 or 506-636-5064. Long distance charges will apply. Agents are available Monday to Friday (08:00 – 16:00 local time, except holidays).

TTY is also available within Canada at: 1-866-335-3237.

ARL Support Offices

Account Specific Information

For account specific information regarding your account or statement of account, contact the CARM mailbox.

To enhance the process of prioritizing, tracking and resolving ARL related requests, the following standard subject lines are required for emails to the CARM mailbox.

Subject Line Examples
To be used for general inquiries into various ARL topics including: electronic data interchange (EDI) payment, offsetting, and policy and process inquiries.
INQUIRY\[TOPIC] INQUIRY\EDI PAYMENT
INQUIRY\OFFSETTING
INQUIRY\CENTRAL PAYMENT
INQUIRY\WEBINAR DATE
To be used for opening balances that are in unexpected credit or debit positions.
OPENING BALANCE\[ACCOUNT#]\[MONTH YEAR] OPENING BALANCE\12345\AUGUST 16
OPENING BALANCE\123456789RM0001\APRIL 17
To be used for inquiries relating to received transactions that have not appeared on a daily notice (DN) or statement of account (SOA), and missing DNs or SOAs.
MISSING TRANSACTION]\[ACCOUNT#]\[TRANSACTION#]
MISSING DN\[ACCOUNT#]\[DN DATE]
MISSING SOA\[ACCOUNT#]\[ SOA DATE]

MISSING TRANSACTION\12345-123456789\08-23-2016
MISSING DN\12345\08-21-2016
MISSING SOA\12345\MAY 2017
To be used to request information on refund cheques issued by the Canada Border Services Agency. This applies to both the disbursement status of a credit or for the associated cheque breakdown.
DISBURSEMENT\[CHEQUE# OR TRANSACTION#] DISBURSEMENT\2739-111111
DISBURSEMENT\12345-123456789
To be used to request information on refund cheques issued by the Canada Border Services Agency. This applies to both the disbursement status of a credit or for the associated cheque breakdown.
IMPORTER ACCOUNT BALANCE OVERVIEW REPORT\ACCOUNT NUMBER IMPORTER ACCOUNT BALANCE OVERVIEW REPORT\123456789RM0001

Technical Issues with Electronic Statements

For technical issues related to receiving electronic statements, contact the CBSA's Technical Commercial Client Unit (TCCU) by phone at 1-888-957-7224 or by the TCCU mailbox.

Request to Receive Electronic Statements

Non-Account Security importers who wish to receive electronic daily notices or monthly statements of account must request and complete an application by contacting the CBSA's Technical Commercial Client Unit (TCCU) by phone at 1-888-957-7224 or by the TCCU mailbox.

Offices Supporting the Accounts Receivable Ledger (ARL)

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