Canada Border Services Agency
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Terms and Conditions



The present document, formerly known as Important Notices, outlines general information and requirements for using the eManifest Portal. For the general guidelines applicable throughout the Canada Border Services Agency (CBSA) Web site please refer to the CBSA Terms and Conditions.

Visit the eManifest Terms and Conditions page on the CBSA Web site to view more specific eManifest Portal Terms and Conditions.

Privacy Notice

The CBSA is committed to protecting the privacy rights of individuals, including safeguarding the confidentiality of information provided by individuals and Trade Chain Partners.

The eManifest Portal offers an alternative transmission option to Electronic Data Interchange (EDI) for the trade community to electronically transmit their pre-arrival information. The CBSA developed the eManifest Portal to help clients comply with eManifest requirements and ease their transition from paper reporting to pre-arrival electronic data transmission. The eManifest Portal features many self-serve functions that allow the trade community to store data, query, and verify the status of their shipments through the Internet.

Submission of any personal information as part of your transmission constitutes your consent and acknowledgement that you, as a carrier or freight forwarder, have informed all individuals whose personal information is listed in your transmission with proper and adequate privacy protection notices and that you have secured their consent to the collection, use, retention, and disclosure of this personal information by the CBSA.

The personal information is collected under the authority of the Customs Act (R.S.C., 1985, c. 1 (Second Supp.)), Sections 7.1, 8, 8.1 as well as the Reporting of Imported Goods Regulations for the purpose of determining the admissibility of commercial goods, including conveyances and persons prior to their arrival in Canada. Pursuant to Section 107(1), the information provided may be disclosed to other government organizations, as well as U.S. Customs and Border Protection.

Individuals have the right to access and/or can make corrections of their personal information under the Privacy Act. Information collected is described under the eManifest Personal Information Bank CBSA PPU 048 which is detailed at www.infosource.gc.ca.

Copyright / Permission to Reproduce Notice

All content on this Web-based Portal service was produced and/or compiled by the Canada Border Services Agency for the purpose of providing the trade community with a secure means to submit advanced commercial information in compliance with new legislation.

The content within the eManifest Portal is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

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Non-commercial Reproduction

Information within the eManifest Portal, other than government symbols, has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Canada Border Services Agency. We ask only that:

  • Users exercise due diligence in ensuring the accuracy of the materials reproduced;
  • The Canada Border Services Agency be identified as the source department; and
  • The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Canada Border Services Agency.

Security Statement

The Internet is an open and public network. When it comes to performing business transactions or providing services involving confidential data, extra safeguards must be in place.

Important: If you are using a shared computer, once you have completed using the eManifest Portal, you must log out by selecting the log out link and close your browser before leaving the computer unattended. This will prevent unauthorized access to your personal and/or commercial information by others.

The CBSA takes steps to ensure the safety and integrity of transactions on our Web site. We ask that you do not transmit personal or sensitive commercial information to us using unsecured e‑mail because we cannot be sure of who is sending the message. The CBSA will not send personal or sensitive commercial information through unsecured e-mail because we cannot ensure your confidentiality. We provide alternate secure methods of communications for your use.

The CBSA uses specially configured computer Web servers for any business we do with you. We use corporate firewalls to protect our Web servers from unauthorized access. Your personal or sensitive commercial information is not stored on these servers; we securely store your personal or sensitive commercial information on separate computer systems that are not directly accessible from the Internet.

When transmitting personal or sensitive commercial information, access to our Web servers is limited to Web browsers that meet our security standards of encryption. We ensure that your personal or sensitive commercial information is encrypted — or scrambled — when it is transmitted between your computer and our Web servers. This ensures that computer hackers and other Internet users cannot view or alter the data being transmitted. Our standard for encryption is the 128-bit Secure Sockets Layer Version 3.0 (SSLV3) protocol. This is one of the most secure forms of encryption available in North America and is a typical requirement for Web-based services — such as online banking or shopping — where securing personal information is a priority.

With SSLV3 encryption, the privacy of information passing between your Web browser and our Web servers is ensured. Encrypting the information allows it to be transmitted and authenticated safely. Data cannot be compromised when SSL is in use. Through SSLV3 the identity of the server computer can be verified. Although it is also possible to identify the user, the CBSA does not use this method of identification.

When you send data using SSLV3 encryption, the data is broken down into small, separate packages of information called blocks. SSLV3 then encrypts each block. These encrypted blocks are sent over the Internet as individual network packets, and are individually addressed. Once all the packets have reached the safety of our secure Web server, they are reassembled and decrypted.

For security purposes and to ensure that our services remain available to all users, we monitor network traffic. This monitoring is done to identify unauthorized attempts to upload or change information, or to otherwise cause damage.

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Cookies

The eManifest Portal uses encrypted session cookies. The cookies are stored on the users' browsers after they have been authenticated and are deleted after the user has logged out. This means that someone reviewing your cookies would not be able to log in to the eManifest Portal as though they were you. These encrypted session cookies will not store any identifying data.

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Browser Requirements

Recommended browsers

The following browsers meet the requirements of the eManifest Portal and can be used to access the CBSA's log in services:

  • Internet Explorer 8 and above
  • Firefox 2.0 and above

Note: You may access the CBSA log in services using other Web browsers and recently released versions of supported browsers; however, they may not have been fully tested with the CBSA log in services. If you encounter difficulties while using these browsers, it is recommended that you try again using one of the supported browsers listed above or an earlier version of a supported browser.

To ensure that you have uninterrupted access to the CBSA log in services, your browser should:

  • Support the Transport Layer Security Protocol Version 1.0 (TLS 1.0) (recommended) or SSLV3;
  • have Cookies enabled; and
  • have JavaScript enabled (required) – Please refer to the document titled: How to enable JavaScript.

Check your browser's encryption

To make sure that you can complete your transactions securely and confidentially, you must use a Web browser that supports 128-bit SSLV3 encryption.

Once a secure session has been established, a padlock padlockor key key icon will appear in the bottom right corner of your browser window. This shows that data is being encrypted. However, to determine what level of encryption your browser provides, you have to check your browser's properties.

If your system configuration and settings are not compatible with these requirements and you choose not to upgrade or change them, you will not be able to access the CBSA log in services.

Check Cookies and JavaScript are enabled

You should also check that your cookies and JavaScript are enabled in your browser settings. All browsers are configured a little differently, so you should check the Internet options of your browser for ways to enable the cookie and JavaScript functionality (please refer to the document titled: How to enable JavaScript.

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Accessibility Features Statement

The eManifest Portal is compliant with the Standards on Web Accessibility which ensures Government of Canada websites respect internationally accepted guidelines for Web accessibility and are measured consistently.

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Disclaimers

The Canada Border Services Agency disclaims all liability for losses or damages arising from tort (except in cases of gross negligence or willful misconduct), contract or any other form of claim in relation to the use of, delivery of, license of or reliance upon the eManifest Portal.

Without restricting the generality of the foregoing, the Canada Border Services Agency disclaims all liability for any claim in relation to:

  • any matters or factors outside of its control, including the availability or unavailability of the Internet, or telecommunications or other infrastructure systems;
  • the availability or unavailability of the Internet, or telecommunications or other infrastructure systems due to system maintenance;
  • the availability or unavailability of the eManifest Portal service for any reason;
  • any illegal or fraudulent use of your eManifest Portal credentials;
  • the use of your eManifest Portal credentials for the exportation or importation of cryptographic products; or
  • the use of your eManifest Portal credentials in a foreign country where such use is prohibited by the laws of that country.