Appeals/Reviews
Requesting a Review
Requesting a third-party review
Requesting an extension of time review
Related Information
The Canada Border Services Agency (CBSA) administers and enforces more than 90 laws governing travel, trade and international conventions. At 1,200 service points in Canada and 39 locations abroad, CBSA personnel ensure that the nearly 100 million people — as well as some 14 million commercial shipments — entering our country annually meet the requirements of these laws.
With this volume of activity, it is not unexpected that some people may not agree with a decision taken by Agency personnel. For example, last year, there were some 3,500 such requests for a review of an enforcement action or trade decision.
To expedite the initiation of your appeal, we encourage you to submit your request using the Online Appeal Form and complete each field accordingly!
Processing times
The current estimated processing time in workable days.
Last updated: 2024-10-04
Last updated: 2024-10-04
If you disagree with the CBSA decision
If you, as an individual or business, disagree with a Canada Border Services Agency (CBSA) enforcement action or trade decision, you may want it reviewed. You have that right, the First Steps including various forms and letters will guide you through the process.
More information
If the CBSA did not take any formal action, but you have additional questions or feedback, consult:
- About the CBSA
- Serving our clients
- I declare: A guide for residents of Canada returning to Canada
- General inquiries
Service standards
Fiscal year to
Enforcement, trusted traveller and trade appeals
1. Enforcement and trusted traveller appeals: acknowledgement letter
Service description: Initial contact with a person requesting a review of an enforcement action and/or a trusted traveller membership decision.
Service standard: The CBSA will aim to acknowledge receipt of a new request for review of an enforcement action and/or trusted traveller membership decision within 10 calendar days.
Performance target: 85%
Performance result: To be reported on , for fiscal year 2023 to 2024.
2. Enforcement and trusted traveller appeals: decision
Service description: Issue the ministerial decision with respect to an appeal of an enforcement action and/or a trusted traveller membership decision.
Service standard: It is intended the ministerial decision will be issued no later than 180 workableFootnote 1 days from the date the request for review is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
3. Trade and commercial appeals: acknowledgement letter
Service description: Initial contact with a person requesting review of a trade decision.
Service standard: The CBSA will aim to acknowledge receipt of a new request for review of a trade decision within 10 calendar days.
Performance target: 85%
Performance result: To be reported on , for fiscal year 2023 to 2024.
4. Trade and commercial appeals: decisions concerning the tariff classification of goods
Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the tariff classification of goods.
Service standard: It is intended that the decision of the CBSA President will be issued no later than 365 workableFootnote 1 days from the date the request for review is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
5. Trade and commercial appeals: decisions concerning the value for duty of goods
Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the value for duty of goods.
Service standard: It is intended that the decision of the CBSA President will be issued no later than 365 workableFootnote 1 days from the date the request for review is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
6. Trade and commercial appeals: decisions concerning the origin of goods
Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the origin of goods.
Service standard: It is intended that the decision of the CBSA President will be issued no later than 365 workableFootnote 1 days from the date the request for review is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
7. Trade and commercial appeals: decisions concerning casual refunds
Service description: Issue the decision of the CBSA President with respect to an appeal of a casual refund decision.
Service standard: It is intended that the decision of the CBSA President will be issued no later than 180 workableFootnote 1 days from the date the request for review is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
8. Trade and commercial appeals: decisions concerning the tariff classification of prohibited weapons
Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the tariff classification of a prohibited weapon.
Service standard: It is intended that the decision of the CBSA President will be issued no later than 90 workableFootnote 1 days from the date the request for review is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
9. Decisions concerning requests for an extension of time to file a trade appeal
Service description: Issue the decision of the CBSA President with respect to a request for an extension of time to file a trade appeal.
Service standard: It is intended that the decision of the CBSA President will be issued no later than 90 workableFootnote 1 days from the date the request for an extension of time is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
10. Trade and Commercial Enforcement Actions
Service description: Issued the decision of the Minister with respect to a review of a commercial or trade enforcement action.
Service standard: It is intended that the decision of the Minister will be issued no later than 180 workable Footnote 1 days from the date the request for an extension of time is received.
Performance target: 70%
Performance result: To be reported on , for fiscal year 2023 to 2024.
For more information on all service standards and performance results for previous years, consult the CBSA service standards.
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