Appeals/Reviews

Notice - Postal Strike

Please note, effective immediately, due to the potential Canada Post strike, you are encouraged to communicate with your assigned Appeals Officer by telephone, by fax at 343-291-7239 or by courier service at your own expense to:

Canada Border Services Agency
Recourse Directorate
333 North River Rd
Tower A 11th Floor
Ottawa, ON, Canada, K1A 0L8

Correspondence needs to quote your assigned file number (18-0####). Please note that if you correspond via regular mail throughout a postal strike, a decision may be delayed, or rendered without all correspondence on file.

Overview

The Canada Border Services Agency (CBSA) administers and enforces more than 90 laws governing travel, trade and international conventions. At 1,200 service points in Canada and 39 locations abroad, CBSA personnel ensure that the nearly 100 million people — as well as some 14 million commercial shipments — entering our country annually meet the requirements of these laws.

With this volume of activity, it is not unexpected that some people may not agree with a decision taken by Agency personnel. For example, last year, there were some 3,500 such requests for a review of an enforcement action or trade decision.

To expedite the initiation of your appeal, we encourage you to submit your request using the Online Appeal Form and complete each field accordingly!

Processing times


The current estimated processing time in business days.

Enforcement appeals
276 business days

Last updated: 2018-09-30

Trade appeals (only cases not held in abeyance at any point in the review)
Tariff Classification
537 business days
Origin of Goods
587 business days
Value for Duty
383 business days
Tariff Classification of Prohibited Weapons
104 business days
Request for Extension of time
88 business days
Casual Refund
76 business days

Last updated: 2018-09-30

 What if I disagree with the CBSA decision

If you — as an individual or business — disagree with a Canada Border Services Agency (CBSA) enforcement action or trade decision, you may want it reviewed. You have that right, the First Steps including various forms and letters will guide you through the process.

Where else can I find information

If the CBSA did not take any formal action, you still may have some border services questions you would like answered — or matters on which you wish to provide feedback to the CBSA.

You can begin your search for clarification of your questions by making use of the various resources on the CBSA Web site that provide information for travellers and traders alike.

These include:

Connecting with the CBSA

Whether providing feedback or requesting a review, you can now do it online.

  • The Feedback Form provides you with the opportunity to make a compliment, comment or complaint to the CBSA and its employees.
  • The E-Appeals form allows you to ask for a review of an enforcement action online.

Enforcement, Trusted Traveller and Trade Appeals

Service Standard 1: Enforcement and Trusted Traveller Appeals - Acknowledgement Letter

Service Description: Initial contact with a person requesting a review of an enforcement action and/or a trusted traveller membership decision.

Service Standard: The CBSA will aim to acknowledge receipt of a new request for review of an enforcement action and/or trusted traveller membership decision within10 calendar days.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 2: Enforcement and Trusted Traveller Appeals - Decision

Service Description: Issue the ministerial decision with respect to an appeal of an enforcement action and/or a trusted traveller membership decision.

Service Standard:It is intended the ministerial decision will be issued no later than 180 calendar days from the date the request for review is received.

Performance Target: 80%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results June 1, 2019 for fiscal year 2018-2019.

Service Standard 3: Trade Appeals - Acknowledgement Letter

Service Description: Initial contact with a person requesting review of a trade decision.

Service Standard: The CBSA will aim to acknowledge receipt of a new request for review of a trade decision within 10 calendar days.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 4: Trade Appeals - Decisions concerning the Tariff Classification of Goods

Service Description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the tariff classification of goods.

Service Standard: It is intended that the decision of the CBSA President will be issued no later than 365 calendar days from the date the request for review is received. Please note that this service standard does not apply to appeals that are or were held in abeyance.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 5: Trade Appeals - Decisions concerning the Value for Duty of Goods

Service Description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the value for duty of goods.

Service Standard: It is intended that the decision of the CBSA President will be issued no later than 365 calendar days from the date the request for review is received. Please note that this service standard does not apply to appeals that are or were held in abeyance.

Performance Target: 85%

Performance Result:  This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 6: Trade Appeals - Decisions concerning the Origin of Goods

Service Description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the origin of goods.

Service Standard: It is intended that the decision of the CBSA President will be issued no later than 180 calendar days from the date the request for review is received. Please note that this service standard will not apply to appeals that are or were held in abeyance.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 7: Trade Appeals - Decisions concerning Casual Refunds

Service Description: Issue the decision of the CBSA President with respect to an appeal of a casual refund decision.

Service Standard: It is intended that the decision of the CBSA President will be issued no later than 180 calendar days from the date the request for review is received. Please note that this service standard does not apply to appeals that are or were held in abeyance.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 8: Trade Appeals - Decisions concerning the Tariff Classification of Prohibited Weapons

Service Description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the tariff classification of a prohibited weapon.

Service Standard: It is intended that the decision of the CBSA President will be issued no later than 90 calendar days from the date the request for review is received. Please note that this service standard does not apply for appeals that are or were held in abeyance.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

Service Standard 9: Decisions concerning Requests for an Extension of Time to File a Trade Appeal

Service Description: Issue the decision of the CBSA President with respect to a request for an extension of time to file a trade appeal.

Service Standard: It is intended that the decision of the CBSA President will be issued no later than 90 calendar days form the date the request for an extension of time is received. Please note that this service standard does not apply for request that are or were held in abeyance.

Performance Target: 85%

Performance Result: This service standard came into effect on April 1, 2018. The CBSA will report performance results on June 1, 2019 for fiscal year 2018-2019.

 

For more information on all service standards and performance results for previous years, consult the CBSA Service Standards.

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