CBSA Service Standards
Fiscal Year 2016-2017

Border Information Services (BIS)

Service Description: The BIS is a single window contact centre that offers automated, bilingual, 24-hour, 1-800 telephone service, both for the travellers and commercial streams, by providing information on current programs and services offered by the CBSA. It also offers the option to speak with a BIS officer by pressing "0" during regular business hours – 8:00 a.m. to 4:00 p.m. EST, Monday to Friday local time (excluding holidays).

Service Standard 1: Interactive voice responses are available 24 hours a day, 7 days a week.

Performance Target: 95%

Performance Result: The CBSA interactive voice responded 643,925 times and was available 100% of the time.

Service Standard 2: BIS will aim to answer calls within 60 seconds from the moment the client presses "0" to speak to an officer.

Performance Target: 80%

Performance Result: The CBSA officers answered 277,269 calls and met the service standard 85% of the time.

Traveller Service Standards

Border Wait Times - Highway Traveller Primary Processing

Service Description: The Canada Border Services Agency (CBSA) processes the entry into Canada of all travellers via the primary inspection line at its highway-based ports of entry. All travellers entering Canada are required by law to report to the CBSA for this primary processing, provide all relevant information and documents as required, report all goods, and answer truthfully any questions asked by a Border Services Officer.

Upon completion of primary processing, travellers will either be released to continue their travel or referred for Secondary Processing, should additional evaluation be required.  For more information, please see Border Wait Times.

Service Standard: Border Wait Times - Highway Traveller: The estimated wait times for travellers reaching the primary inspection booth, the first point of contact with the CBSA when crossing the Canada/US land border.

  • 10 minutes on weekdays (Monday to Thursday)
  • 20 minutes weekends (Friday, Saturday, Sunday) and holidays

Performance Target: 95%

Performance Result: The CBSA met the service standard 97.6% of the time.

CANPASS Suite of Programs Application

Service Description: To participate in one of the CANPASS Programs (CANPASS Air/Private Aircraft/Private Boats/Corporate Aircraft), an applicant must submit a paper application, along with the requisite application fee, to the Canada Border Services Agency (CBSA), which will process the application through one of its Canadian Processing Centres (Surrey, BC and Montreal, QC).

The application processing involves a risk assessment of the applicants to determine whether they meet the requirements to participate in the program. For more information, please see the CANPASS section.

Service Standard: Within 30 business days of receipt of a complete application, applicants are informed whether their application is approved.

Performance Target: 95%

Performance Result: The CBSA processed 2,402 applications and met the service standard 97.9 % of the time.

Casual Refund

Service Description: The Casual Refund Centre receives a request for a refund with required supporting documentation and processes it using the casual refund systems so that the client is issued a refund for duties and taxes paid on casual goods. For more information, please see the Casual Refund Centre (CRC).  

Service Standard: The CBSA will aim to process casual refunds within 30 business days of receipt of claims and all requisite supporting documentation.

Performance Target: 90%

Performance Result: The CBSA processed 152,498 refunds and met the service standard 100% of the time.

Commercial Driver Registration Program (CDRP) Application

Service Description: To participate in the CDRP, an applicant must submit a paper application to the Canada Border Services Agency (CBSA), which will process the application through its Canadian Processing Centre in Niagara Falls, ON.

The application processing involves a risk assessment of the applicants to determine whether they meet the requirements to participate in the program. For more information, please see the CDRP page.

Service Standard: Within 30 business days of receipt of a complete application, applicants are informed whether their application is approved.

Performance Target: 95%

Performance Result: The CBSA informed 541 applicants and met the service standard 100% of the time.

Free and Secure Trade (FAST) Program Application

Service Description: To participate in the FAST Program, an applicant must submit, along with the requisite application fee, either an online application through the Global Online Enrollment System (GOES) that is operated by US Customs and Border Protection (CBP), or a paper application to the Canada Border Services Agency (CBSA), which will process the application through its Canadian Processing Centre in Niagara Falls, ON. Only drivers need to submit an application form and fee. There is no FAST application form for carriers or importers. Canadian carriers and importers are automatically approved for FAST once they become approved members of the Customs Self Assessment (CSA) and Partner in Protection (PIP) programs.

The application processing involves a risk assessment of the applicants by both the US CBP and the CBSA to determine whether they meet the requirements to participate in the program, followed by an interview at an enrolment centre by a CBP/CBSA officer to finalize enrolment.  For more information, please see the FAST page.    

Service Standard: Within 30 business days of receipt of a complete application, applicants are informed of their eligibility in whether they have reached the interview stage.

Performance Target: 95%

Performance Result: The CBSA informed 10,206 applicants and met the service standard 100% of the time.

NEXUS Program Application

Service Description: To participate in the NEXUS Program, an applicant must submit, along with the requisite application fee, either an online application through the Global Online Enrollment System (GOES) that is operated by U.S. Customs and Border Protection (CBP), or a paper application to the Canada Border Services Agency (CBSA), which will process the application through one of its Canadian Processing Centres (either in Montreal, QC, or Niagara Falls, ON).

The application processing involves a risk assessment of the applicants by both the U.S. CBP and the CBSA to determine whether they meet the requirements to participate in the program, followed by an interview at an enrolment center conducted jointly by CBP and CBSA officers to finalize enrolment.  For more information, please visit the CBSA NEXUS page.

Service Standard: Within 30 business days of receipt of a complete application, applicants are informed of their eligibility in whether they have reached the interview stage.

Note: The CBSA is currently experiencing a high volume of demands, and as such, the service standard may not be respected.  We regret the inconvenience to the client and will continue to make best efforts to process applications in as timely a fashion as possible.

Performance Target: 95%

Performance Result: The CBSA informed 296,754 applicants and met the service standard 100% of the time.

Commercial & Trade Service Standards

Advance Rulings and National Customs Rulings

Service Description: Section 43.1 of the Customs Act allows members of the trading community to request a binding ruling from the CBSA on the Free Trade Agreement (FTA) Origin, Tariff Classification, or marking of goods imported from a North American Free Trade Agreement (NAFTA) country in advance of the importation of goods. The CBSA also issues National Customs Rulings (NCRs) for valuation purposes, for non-FTA origin goods and marking of goods imported from non-NAFTA countries.

These services provide the importing trade community with a measure of predictability and certainty as to how goods are to be accounted for with the CBSA. For more information, please see the Memorandum D11-11-1, National Customs Rulings (NCR) or Advance Rulings and Tariff Classification webpage.

Service Standard: The CBSA will aim to issue advance rulings for tariff classification and origin (free trade agreements) and National Customs Rulings no more than 120 calendar days from the date of receipt of complete information upon which a ruling may be based.

Performance Target: 90%

Performance Result: The CBSA issued 1,540 Advance Rulings and National Customs Rulings and met the service standard 86% of the time.

B2 Commercial Adjustments

Service Description: Requests for commercial refunds are received, reviewed and processed in Customs Commercial System by select Trade Service Offices in the regions. If approved, a cheque is issued to the client. For more information, please see Memorandum D6-2-3, Refund of Duties.

Service Standard: The CBSA will aim to process B2 commercial adjustments within 90 calendar days of receipt of a claim and all requisite supporting documentation.

Performance Target: 90%

Performance Result: The CBSA processed 186,970 B2 commercial adjustment requests and met the service standard 82% of the time.

Carrier Code Application

Service Description: This service allows for application of a carrier code to establish identity and is required to conduct business with the CBSA. For more information, please see the Carrier Codes section of our Web site or e-mail us at carrier-cargo@cbsa-asfc.gc.ca.

Service Standard: The CBSA will aim to issue a carrier code to those who meet carrier code eligibility requirements within 3 business days.

Performance Target: 85%

Performance Result: The CBSA processed 3,338 applications and met the service standard 76.24% of the time.

Coasting Trade Licence (CTL) Application

Service Description: Issuance of CBSA letters of determination in relation to CTL applications to obtain a licence for temporary admission to the coasting trade of Canada. For more information, please see the Application for Vessel Temporary Admission to the Coasting Trade of Canada.

Service Standard: The CBSA will aim to send a letter of determination to the applicant within 2 business days after receiving a decision from the Canadian Transportation Agency in respect of a CTL.

Performance Target: 95%

Performance Result: The CBSA sent 100 letters of authorization or denial and met the service standard 100% of the time.

Commercial Release

Service Description: Importers and customs brokers must obtain a release decision of commercial goods from the CBSA by presenting a properly completed accounting document or submitting an interim accounting Release on Minimum Documentation (RMD). 

This service facilitates the release of legitimate commercial goods through minimal intervention within established service standards. For more information, please visit CBSA's Release of your shipment

Service Standard: Post-arrival Electronic Data Interchange (EDI) RMDs will provide a release decision within 45 minutes.

Performance Target: 70%

Performance Result: The CBSA processed 608,671 requests and met the service standard 69% of the time.

Cultural Property Export Permits

Service Description: The Canada Border Services Agency (CBSA) has specific responsibilities to administer and enforce the Cultural Property Export and Import Act in collaboration with the Department of Canadian Heritage

For more information, please see the Memorandum D19-4-1, Export and Import of Cultural Property on our Web site or e-mail us at contact@cbsa-asfc.gc.ca.

Service Standard 1: Issuance of Cultural Property Export Permits (Simplified). Cultural property export permits that do not require the assistance or review of an expert examiner when all documents are in order, will be issued within two business days of a request.

Performance Target: The CBSA will aim to meet the service standard 95% of the time.

Performance Result: The CBSA issued 222 simplified permits and met the service standard 96% of the time.

Service Standard 2: Issuance of Cultural Property Export Permits (Expert Review).  Cultural property export permits that require the assistance or review of an expert examiner will be issued within 20 business days of a request.

Performance Target: The CBSA will aim to meet the service standard 75% of the time.

Performance Result: The CBSA issued 187 expert reviewed permits and met the service standard 99.5% of the time.

Customs Bonded Warehouse Licence

Service Description: The CBSA receives and processes Customs Bonded Warehouse applications that allows private sector operated facilities (regulated by the CBSA) to store imported goods with a complete deferral of customs, anti-dumping and countervailing duties and excise duties and taxes, including the goods and services tax and the harmonized sales tax. 

Importers only pay duties and taxes on the portion of goods entering the Canadian market. For more information, please see the Memorandum D7-4-4, Customs Bonded Warehouses

Service Standard: The CBSA will aim to process Customs Bonded Warehouse Licence applications within 60 business days from the date of the receipt of the complete application.

Performance Target: 90%

Performance Result: The CBSA processed 15 applications and met the service standard 100% of the time.

Customs Sufferance Warehouse Licence

Service Description: An application to operate a customs sufferance warehouse is sent to the CBSA, which must ensure that the applicant meets the requirements as stated under the Customs Sufferance Warehouses Regulations.

If all regulatory requirements are satisfied, the CBSA will issue a licence to operate a sufferance warehouse. For more information, please see the Memorandum D4-1-4, Customs Sufferance Warehouses.

Service Standard: The CBSA will aim to process customs sufferance warehouses licence applications within 60 business days from the date of the receipt of the complete application.

Performance Target: 95%

Performance Result: The CBSA processed 29 applications and met the service standard 100% of the time.

Customs Brokers

Service Standard 1: Customs Brokers Professional Examination

Service Description: The CBSA administers the Customs Brokers Professional Examination annually.  The CBSA must ensure that the Customs Brokers Professional Examinations are marked, recorded and mailed to candidates within four weeks from the date of the exam. For more information, please see the Memorandum D1-8-3, Canada Border Services Agency Customs Brokers Professional Examination

Service Standard: Results are mailed within four weeks from date of exam.

Performance Target: 95%

Performance Result: The CBSA mailed 116 results and met the service standard 100% of the time.

Service Standard 2: Customs Brokers Licensing

Service Description: Applications for customs broker licences are sent to the CBSA, which must ensure that the applicant meets the requirements as stated under the Customs Brokers Licensing Regulations. If all regulatory requirements are satisfied, the CBSA will issue a customs brokers licence. For more information, please see the Memorandum D1-8-1, Licensing of Customs Brokers

Service Standard: Applications are processed within 3 months of a complete application.

Performance Target: 95%

Performance Result: The CBSA processed 11 applications and met the service standard 82% of the time.

Customs Special Services Fees

Service Description: If there is a need for clearance of commercial goods, and the service being provided is after hours or at a non-designated site, special services charges may apply. Section 167 of the Customs Act, primarily pertains to Special Services (i.e. goods). This section states:

(1) The Governor in Council may make regulations prescribing:

a) what services performed by officers at the request of a person in charge of imported goods or goods destined for exportation shall be considered to be special services;

b) the charges, if any, that are payable for special services by the person requesting them; and

c) the terms and conditions on which special services shall be performed, including the taking of such bonds or other security as may be prescribed.

(2) Anything that is required under this Act or the regulations to be done at a customs office, sufferance warehouse, bonded warehouse or duty free shop that is done at another place as a result of a special service shall be deemed, for the purposes of this Act or the regulations, to have been done at a customs office, sufferance warehouse, bonded warehouse or duty free shop, as the case may be.

The cost to clear commercial goods is assessed according to the regulated rates found within Memorandum D1-2-1, Special Services.

For more information, please see the Memorandum D1-2-1, Special Services or e-mail us at contact@cbsa-asfc.gc.ca.

Service Standard 1: Requests for special services are acknowledged within 1 working day of receipt.

Performance Target: 100%

Performance Result: The CBSA acknowledged 1,117 requests for special services and met the service standard 98.48% of the time.

Service Standard 2: Upon completion of the service, a detailed invoice is provided, itemizing the special services completed and the associated fees for these services. This ensures transparency and consistency within the billing process.

Performance Target: 100%

Performance Result: The CBSA issued 1,117 detailed invoices and met the service standard 100% of the time.

Drawback Claims

Service Description: The CBSA receives and processes drawback claims, which is a refund of customs duties on imported goods that have been exported. Claimants can export goods in the same condition they were imported, or before export they can further manufacture or use them in a limited manner without affecting the refund amount. For more information, please see the Memorandum D7-4-2, Duty Drawback Program

Service Standard: The CBSA will aim to process drawback claims no later than 90 calendar days from the date of receipt of the correctly completed and documented application.

Performance Target: 90%

Performance Result: The CBSA processed 3,742 drawback claims and met the service standard 79% of the time.

Duties Relief Program 

Service Description: The CBSA receives and processes Duties Relief Program applications that enable qualified companies to import goods without paying duties, as long as they eventually export the goods.

Before export, companies can further manufacture or use the goods in a limited manner without having to pay duties. For more information, please see the Memorandum D7-4-1, Duties Relief Program

Service Standard: The CBSA will aim to process applications no later than 90 calendar days from the date of receipt of a correctly completed and supported application.

Performance Target: 90%

Performance Result: The CBSA processed 26 applications and met the service standard 100% of the time.

Duty Free Shop Licence Application

Service Description: An application to operate a duty free shop is sent to the CBSA and the CBSA must ensure that the applicant meets the requirements as stated under the Duty Free Shop Regulations

If all regulatory requirements are satisfied, the CBSA will issue a licence to operate a duty free shop. For more information, please see the Memorandum D4-3-2, Duty Free Shop – Licensing.

Service Standard: The CBSA will aim to process an application for a new duty free shop licence within 90 calendar days of receipt of a correctly completed application. Only complete applications that meet all of the program requirements, as set out in the Duty Free Shop Regulations, and that include all required supporting documentation will be considered.

Performance Target: 95%

Performance Result: The CBSA processed 4 applications and met the service standard 100% of the time.

Electronic Data Interchange (EDI) Application for Advance Commercial Information (ACI) 

Service Description: This service provides businesses with the ability and authorization to electronically transmit their pre-arrival information either via the eManifest Portal through the Internet or by EDI to the CBSA's host system. Businesses and their service providers who choose to use one of the EDI options to transmit electronic commerce data must apply to the CBSA. eManifest requires all carriers, freight forwarders and importers to send ACI about their shipments electronically to the CBSA.

For more information, please see the eManifest section of our Web site or refer to Memoranda D3, Transportation. You may also contact us at:

Technical Commercial Client Unit
355 North River Road, 6th Floor
Ottawa, ON K1A 0L8
E-mail: mailto:tccu-ustcc@cbsa-asfc.gc.ca
Fax: 343-291-5482

Service Standard 1: Application Acknowledgement - Upon receipt of a complete and accurate application form BSF691 - EDI Application for ACI from the client by fax or email, the CBSA will aim to acknowledge receipt of the application within 2 business days.

Performance Target: 95%

Performance Result: The CBSA processed 5,134 applications and met the service standard 99.9% of the time.

Service Standard 2: Review of Application - The CBSA will aim to review the application form BSF691 and communicate to the client within 10 business days the necessary course of action to be followed in the ensuing testing process.

Performance Target: 90%

Performance Result: The CBSA conducted 5,134 reviews and met the service standard 88.2% of the time.

Service Standard 3: Initial Test - The initial test of each test package for using the EDI system ensures that all technical communication components between the client and the CBSA are interfaced correctly, allowing data to be processed by the CBSA and results returned. Upon transmission of the first test of each test package by the client to the CBSA, the CBSA will aim to send a notification to the client of a Pass or Fail result within 5 business days.

Performance Target: 90%

Performance Result: The CBSA processed 88 testing clients and met the service standard 95.5% of the time.

Service Standard 4: Final Test - Upon transmission by the client of the final test for using the EDI system to the CBSA, having a Pass result leading to the successful completion of the test package, the CBSA will aim to send a notification to the client within 5 business days advising the client that permission has been given to transmit pre-arrival information for eManifest using EDI.

Performance Target: 90%

Performance Result: The CBSA processed 87 testing clients and met the service standard 90.8% of the time. 

International Events

Service Standard 1:Event Queries

Service Description: This service ensures that the International Events Section (IES) responds to client queries regarding international event (mail, email, fax, phone and online) registration. For more information, please see the Memorandum D8-1-2, International Events and Convention Services Program (IECSP) and International events in Canada.

Service Standard: The IES will aim to respond to clients' queries (mail, email, fax or phone) and online registrations within 2 business days.

Performance Target: 95%

Performance Result: The CBSA IES responded to 669 queries and met the service standard 100% of the time.

Service Standard 2:Event Recognition Decisions 

Service Description: This service ensures clients who submit event recognition requests more than 15 days prior to the start date of an event, will receive a decision and written communication 2 business days before the event's start date.

Service Standard: The International Events Section will endeavour to render a decision and provide written communication 2 business days prior to the events start date.

Performance Target: 95%

Performance Result: The CBSA rendered 1,006 decisions and met the service standard 99.7% of the time.

Marine Container - Efficient Examination

Service Description: This service aims to have the marine container examination process conducted as efficiently as possible, in order to minimize delays to the importer. For more information, please see the Marine Container Examination Program

Service Standard 1: The CBSA will aim to conduct a marine container examination within 24 hours. The 24-hour period excludes weekends and holidays, fumigant testing and ventilation, and the time required for reloading a container.

Performance Target: 95%

Performance Result: The CBSA met the service standard 99% of the time for fiscal year 2016-2017.

Service Standard 2: When the presence of fumigants is identified within a marine container, the CBSA aims to ensure the container is not delayed for longer than 3 days in the ventilation process. This 3-day period does not include weekends, statutory holidays, or containers which pose an extreme danger to health.

Performance Target: 90%

Performance Result: The CBSA met the service standard 98% of the time for fiscal year 2016-2017.

Release Prior to Payment Privilege

Service Description: Importers and customs brokers post security with the CBSA to obtain release of goods with deferred accounting and payment privileges. The security and billing information is entered into the Customs Commercial System and new clients are issued an account security number. This service also includes changes to security where the client already has an account security number.

For more information, please see the Memorandum D17-1-8, Release Prior to Payment Privilege or e-mail us at contact@cbsa-asfc.gc.ca.

Service Standard: This service standard applies to the receipt of security and the privilege associated with the release of imported shipments prior to the payment of duties and taxes. The CBSA will aim to send an acknowledgement to the importer confirming receipt of the security within 21 calendar days.

Performance Target: 95%

Performance Result: The CBSA sent 1,104 acknowledgements and met the service standard 100% of the time.

Trade Compliance Verification

Service Standard 1: Verification Priorities - Distribution of Priorities to the Public

Service Description: Provide an up-to-date list of verification priority information to the public twice per year on the CBSA website.

Service Standard: The CBSA will aim to distribute verification priority information to the public twice per year, no later than January 7th and July 7th of each year.

Performance Target: 100%

Performance Result: The CBSA distributed verification priority information twice and met the service standard 100% of the time.

Service Standard 2: Verification Notification and Request - Communicating with Company

Service Description: Following the sending of a letter notifying the company that a trade compliance verification has been initiated, the CBSA contacts the company to confirm receipt and that the letter was understood.

Service Standard: Within 10 to 15 business days after a compliance verification initiation letter has been sent, the CBSA will aim to communicate with a company representative, to ensure that the notification has been received and that the request is being addressed accordingly.

Performance Target: 90%

Performance Result: The CBSA communicated with 1,357 companies and met the service standard 96% of the time.

Service Standard 3:  Verification Letter (Final) - Releasing Letter

Service Description: At the conclusion of a trade compliance verification and after taking any representations from the company into account, a final letter is sent with the results of the verification including any corrective actions which must be taken.

Service Standard: The CBSA will aim to release the final verification letter no more than 10 business days following the end of the 30-day compliance verification representation period, on the condition that no additional information is received from the importer that requires further verification.

Performance Target: 90%

Performance Result: The CBSA released 689 final verification letters and met the service standard 88% of the time.

For more information, please consult Trade Compliance Verifications on our Web site.

Feedback Mechanism (complaints, comments or compliments)

Service Standard 1: Feedback Mechanism - Initial Contact

Service Description: Clients are able to submit complaints, comments or compliments. Initial contact with the client is made, by phone, in response to a complaint. The main purpose is to resolve the complaint at this stage. For more information, please see our Compliments, Comments and Complaints page.  

Service Standard: The CBSA will aim to contact the client within 14 calendar days after a written complaint is received.

Performance Target: 85%

Performance Result: The CBSA contacted 2,055 clients and met the service standard 87% of the time.

Service Standard 2: Feedback Mechanism - Final Response

Service Description: Clients are able to submit complaints, comments or compliments. In the case of a complaint, the CBSA provides a final written response.

Service Standard: The CBSA will aim to respond to the client within 40 calendar days after a written complaint is received.

Performance Target: 85%

Performance Result: The CBSA responded to 2,301 clients and met the service standard 97% of the time.

Enforcement and Trade Appeals

Service Standard 1: Enforcement Appeals - Acknowledgement Letter

Service Description: Initial contact with an appellant requesting a review of an enforcement action. For more information, please see Appeals/Reviews.

Service Standard: The CBSA will aim to acknowledge the receipt of the client's enforcement appeal submission within10 calendar days.

Performance Target: 90%

Performance Result: The CBSA acknowledged 3,446 enforcement appeals and met the service standard 80% of the time.

Service Standard 2: Enforcement Appeals - Decision

Service Description: Provide travellers and the commercial community with a ministerial decision with respect to a review of an enforcement action.

Service Standard: Enforcement appeals decided in180 calendar days.

Performance Target: 80%

Performance Result: The CBSA reviewed 3,717 enforcement appeals and met the service standard 70% of the time.

Service Standard 3: Trade Appeals - Acknowledgement Letter

Service Description: Initial contact with an appellant requesting a review of a trade decision. For more information, please see Appeals/Reviews.

Service Standard: The CBSA will aim to acknowledge the receipt of the client's trade appeal submission within 10 calendar days.

Performance Target: 85%

Performance Result: The CBSA acknowledged 595 trade appeals and met the service standard 85% of the time.

Service Standard 4: Trade Appeals - Decision

Service Description: Provide the trade community with a decision by the CBSA President with respect to a review of a trade decision or action issued.

Service Standard: Trade appeals decided in 180 calendar days.

Performance Target: 75%

Performance Result: The CBSA rendered 683 decisions and met the service standard 52% of the time.

Access to Information Act or the Privacy Act (ATIP) – Response to Requests

Service Description: Clients have a legislated right to request access to government information (Access to Information Act) and their own personal information (Privacy Act).  The Canada Border Services Agency (CBSA) must respond to a request within the legislated timeframe, which is 30 calendar days for both Acts.

The Access to Information Act permits an institution to extend the time limit to respond to a request beyond the 30 calendar days if:

The Privacy Act permits an institution to extend the time limit to respond to a request for a maximum of 30 calendar days beyond the initial 30 days if:

The CBSA Access to Information and Privacy webpage provides additional information on the processing of requests made pursuant to the Acts.

Service Standard: Response is provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act or section 15 of the Privacy Act. A notice of extension is to be sent within initial 30 days after receipt of request.  Requests cannot be extended after the first 30 calendar days have elapsed. 

Performance Target: 90%

Performance Result: The CBSA closed 18,183 requests, and met the service standard of the Agency of providing a response, following receipt of a request, within the legislated timelines prescribed by the laws in 86.2% of the time.

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