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Accessibility feedback process at the Canada Border Services Agency

Your feedback will help Canada Border Services Agency (CBSA) identify and break down accessibility barriers. Provide feedback on CBSA’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we’ll use your feedback.

How to provide feedback

Submit anonymous feedback

If you want to provide anonymous feedback:

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within 28 business days.

Phone feedback

We will respond by phone within 28 business days.

Mail-in feedback

We will respond by mail within 28 business days plus mailing time.

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Accessibility Office.

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request for alternate formats

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at CBSA.Barrier_Free-Sans_Barriere.ASFC@cbsa-asfc.gc.ca.

Formats available:

Report a problem on this page

This email is to report problems or inaccuracies on a page. Spam and comments containing offensive language will be reported or deleted. For help with Canada Border Services Agency (CBSA) programs or services, contact border information services.

Report a problem by email
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