Service standards for high-volume regulatory authorizations
Carrier code application

Service description

This service allows for application of a carrier code to establish identity and is required to conduct business with the CBSA.

Service standard

The CBSA will strive to issue a carrier code to those who meet carrier code eligibility requirements within 3 business days. The application will not be processed nor will the service standard commence until all required information and supporting documents are received.

Performance target

The CBSA will strive to meet the service standard 85% of the time.

Performance results

For the fiscal year , to , the CBSA will report performance results on .

For the fiscal year , to , the CBSA processed 3,149 applications to issue a carrier code and met the service standard 100% of the time.

Performance results – previous years

For the fiscal year , to , the CBSA processed 2,479 applications to issue a carrier code and met the service standard 100% of the time.

For the fiscal year , to , the CBSA processed 1,961 applications to issue a carrier code and met the service standard 89.1% of the time.

For the fiscal year , to , the CBSA processed 2,993 applications to issue a carrier code and met the service standard 20.0% of the time.

For the fiscal year , to , the CBSA processed 2,716 applications to issue a carrier code and met the service standard 71.11% of the time.

For the fiscal year , to , the CBSA processed 3,338 applications to issue a carrier code and met the service standard 76.24% of the time.

For the fiscal year , to , the CBSA processed 4,022 applications to issue a carrier code and met the service standard 30.66% of the time.

For the fiscal year , to , the CBSA processed 3,107 applications to issue a carrier code and met the service standard 99.25% of the time.

For the fiscal year , to , the CBSA processed 3,967 applications to issue a carrier code and met the service standard 100% of the time.

Applying for a carrier code

For more information, please see the Carrier Codes section of our website or email us at carrier-cargo@cbsa-asfc.gc.ca.

Service feedback

The CBSA takes complaints very seriously and ensures complaints are handled in an efficient and professional manner. Please see the comments, complaints, and compliments for more information.



For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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