Audit of compensation processes and controls: Summary of recommendations

21. The audit makes five recommendations relating to:

• improving collaboration and communication between functional areas at the working level of the HR-to-Pay process
• finalizing and implementing a comprehensive compensation training program tailored to the CBSA web-services environment
• monitoring compliance with the newly established service standards for the timely submission of documents to HR by Cost Centre Managers
• addressing gaps in the documentation and the design of controls in the HR-to-Pay internal control framework and testing the operating effectiveness of the controls on a regular basis
• revising the process for approving and granting roles for the HR-to-Pay systems and regularly monitoring users who have been granted incompatible roles in the HR-to-Pay systems