Using a third party representative? Things you should know

How will you be travelling?

NEXUS members

Consult United States Customs and Border Protection (CBP) Appeals if your membership has been revoked by U.S. CBP.

Contact NEXUS

Certain organizations offer support to individuals who wish to apply to trusted traveller programs such as NEXUS or Free and Secure Trade (FAST). These organizations offer to assist you in completing your application to ensure accuracy. It is important to remember that you are still responsible for the information on your application. Having a third party assist you in the completion of your application may delay the acceptance and issuance of your membership in a trusted traveller program or may result in a denial of membership.

What you should know:


Call the CBSA's Border Information Service line.

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