Update your personal information
As part of NEXUS terms and conditions, you agree to keep your personal information accurate. There are a number of ways to update your personal information depending on the type of information you are updating.
On this page
- Update your email address
- Update your residential address and passport information
- Update your eligibility information
Update your email address
The CBSA will occasionally need to contact you regarding changes to the NEXUS program. Please ensure that the CBSA always has your current contact information on file.
You can contact us to update your email address.
Update your residential address and passport information
You do not have to go to an enrolment centre to update this information with the CBSA, unless it might affect your eligibility for NEXUS membership.
If these updates will not affect your eligibility, change your residential address and passport information on file using the Trusted Traveler Programs (TTP) System operated by U.S. Customs Border Protection.
Review Canada’s privacy statement, United States Privacy Act statement and the U.S. Federal Bureau of Investigation privacy statements before proceeding to the Trusted Traveler Program System.
Canada’s privacy statement
The information you provide in your application, including supporting documentation, and your biometric data is collected by the Canada Border Services Agency (CBSA) under the authority of the Customs Act and is protected pursuant to both the Customs Act and the Privacy Act. In accordance with Canadian laws and regulations, the information provided on your application will be shared with other government departments or agencies in Canada and the United States of America for the purpose of the operation of the NEXUS program and to conduct applicable checks and verifications to determine your eligibility and continued eligibility in the NEXUS program. If the required information is not provided, your application may not be processed and the authorization may not be granted.
Information collected for the purpose of the operation of the NEXUS program may also be disclosed within the CBSA and to other government departments or agencies, including the Royal Canadian Mounted Police and the Canadian Security Intelligence Service, for their use, in accordance with section 107 of the Customs Act.
Individuals to whom the information relates have rights of access to, correction of and protection of, their personal information under the Privacy Act. The collection, use, disclosure and retention of your personal information is described in Personal Information Bank # CBSA PPU 031. Instructions for obtaining information are provided in the CBSA's Information about Programs and Information Holdings (formerly Info Source), which is also available at public libraries and government public reading rooms.
Individuals to whom the information relates also have the right to file a complaint to the Privacy Commissioner of Canada should they have a concern about how the CBSA handles their information. Consult the instructions for filing a privacy complaint.
U.S. Privacy Act statement
The authority to collect the information on this application, any supporting documentation, fingerprints, and other requested information is contained in Titles 8 and 19 of the U.S. Code and corresponding regulations. Furnishing the information on this form is voluntary; however, failure to provide all the requested information may be a basis for denying your application. It may also be provided to other government agencies (federal, state, local, and/or foreign) as permitted under the Privacy Act of 1974, 5 U.S.C. & 552a (2002) and other applicable law. All applicants are subject to a check of criminal information databases, immigration and customs databases, and other enforcement databases in order to determine eligibility for this program.
U.S. Federal Bureau of Investigation privacy statements
Please review these additional privacy statements:
Selecting the Update link will bring you to the U.S. Department of Homeland Security’s official Trusted Traveler Programs website. To access the TTP System, select the NEXUS program link from the program options presented on the page.
Update your eligibility information
You must go to an enrolment centre to update information that may affect your eligibility to NEXUS, such as:
- an arrest
- a criminal charge
- a conviction
- a customs or immigration violation in Canada or the U.S.
If a change to your residential address or employment history would affect your eligibility, you will need to go at an enrolment centre to update or change this information and the following:
- legal name
- citizenship documents
- permanent resident card information
- naturalization certificate
- work visa or study permit
- purpose of travel (business, tourism or school)
NEXUS Enrollment Centers | U.S. Customs and Border Protection
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