Who we are

Since December 2003, the CBSA has been an integral part of the Public Safety Portfolio, which was created to protect Canadians and maintain a peaceful and safe society.

The President of the CBSA reports directly to the Minister of Public Safety Canada and controls and manages all matters relating to the Agency.

On this page

• Mission
• Values
• Motto
• Our organization
• Our regions
• Our workforce
• Our commitment to service excellence

Mission

To ensure the security and prosperity of Canada by managing the access of people and goods to and from Canada.

Values

• Integrity
• Respect
• Professionalism

Motto

The CBSA's motto, Protection, Service, Integrity, describes the motivation and guiding principles on which the Agency's responsibilities, mandate and workforce are based.

Our organization

Our organization is made up of 9 branches and one group reporting directly to the President.

• Commercial and Trade
• Communications, Parliamentary and Public Affairs
• Finance and Corporate Management
• Human Resources
• Information, Science and Technology
• Intelligence and Enforcement
• Internal Audit and Program Evaluation (direct report)
• Recourse, Standards and Program Integrity
• Strategic Policy
• Travellers

Our regions

Our organization has seven regions across Canada.

• Atlantic Region
• Greater Toronto Area Region
• Northern Ontario Region
• Pacific Region
• Prairie Region
• Quebec Region
• Southern Ontario Region

Our workforce

We work with vigilance at the border, within Canada and abroad, providing the services necessary to help keep our nation safe and prosperous.

Born of the rich history that is our legacy, we are proud to protect and serve Canadians and confident in our ability to meet new challenges.

We are united in our resolve to carry out our diverse mandate and enforce the laws of Canada with impartiality and fairness.

As leaders and innovators in border management, we value our strong domestic and international partnerships and are dedicated to working together on critical safety, security and trade issues.

We rise to the challenges we face each day, and take pride in knowing that the work we do makes a difference in the lives of Canadians while contributing to global security and commerce.

Our commitment to service excellence

• Respect and courtesy
• Bilingual service
• Fair application of the law
• Accurate information
• Privacy and confidentiality
• Review of our actions and decisions

Learn more about our service standards