Border Information Service

The Border Information Service (BIS) is an automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.

 

Service
in English or French

Calls within Canada
Toll-free
1-800-461-9999
Calls outside Canada
Long distance charges apply
1-204-983-3500
1-506-636-5064
TTY within Canada
For those with hearing or speech impairments
1-866-335-3237

You must choose one of the following four options before pressing “0” to speak to an officer.

  1. Personal or traveller
  2. Business importation/exportation
  3. Currency exchange rates
  4. Coming to Canada

Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information.

During high volume call periods, callers will be placed into a queue until an officer is available.

Helpful Hints:

Touch-tone phone users may use shortcuts at any time during the recorded message:

  • Press "*" to return to the previous menu;
  • Press "#" to repeat the message.

Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.