Evaluation of travellers processing through a GBA+ lens:
Appendix C: Travellers continuum outcomes

This graph shows the CBSA travellers continuum outcomes at the three points in the continuum:

1. Pre-Border
   • Targeting Program (immediate outcome)
     • Targeted people and goods are referred for examination
   • Traveller Program (immediate outcome)
     • Travellers have access to CBSA information and regulations
2. Port of Entry (Primary Screenings, Secondary Examinations and Entry into Canada)
   • Targeting Program (intermediate outcome)
     • People and goods that pose a threat to the security of Canadians are examined and intercepted at the earliest identified point in the traveller continuum
   • Traveller Program (intermediate outcome)
     • Travellers and their goods gaining entry into Canada are compliant with applicable legislation
   • Traveller Program (immediate outcome)
     • Admissible travellers are processed according to established legislation and policies are subject to minimal necessary intervention
3. Post-Border
   • Traveller Program (immediate outcome)
     • Admissible travellers are satisfied with border processing
   • Recourse Program (immediate outcome)
     • Programs and Operations have access to information related to the quality of the service, decisions and actions of their programs and/or officers
     • Travellers and the business community have access to redress mechanisms that are timely
   • Recourse Program (intermediate outcome)
     • Feedback from Recourse decisions on appeals results in improvements to Service and Program Delivery, leading to more consistent enforcement actions, trade and program decisions and compliance related to the enforcement of the laws administered by the CBSA
   • Recourse Program (ultimate outcome)
     • The Recourse Program provides travellers and businesses with an accessible mechanism to seek an impartial review of CBSA decisions, as well as to voice any feedback or complaints, in accordance with policies and legislation administered by the agency. It also manages civil litigation before various courts and tribunals, and provides a harmonized national litigation management function for CBSA