CBSA - Blueprint 2020 Report - December 2018
Mobile NEXUS Enrollment Events - Innovating and adapting to meet demand

The enduring popularity of NEXUS has resulted in some administrative challenges to meet demand. Applicant appointments can only be made at NEXUS enrollment centres, with both a Canada Border Services Agency (CBSA) officer and a U.S. Customs and Border Protection (CBP) officer present. This has caused many to wait longer than they should for their NEXUS applications to be processed.

To address this issue, CBSA officials in Washington D.C. have been working together with CBP Trusted Traveller Programs, the Embassy of Canada and Canadian Consulates in the United States to organize, promote and run a series of mobile NEXUS enrollment events.

Canada Border Services Agency and U.S. Customs and Border Protection staff at NEXUS event in Los Angeles.

Mobilizing talent and resources

Over the last two years, NEXUS events were held in Washington, Los Angeles, Miami and New York City. The events lasted three to four days and 300 to 550 applicants were interviewed in each location.

These events offered a coordinated and integrated approach to advance Canadian interests and promote international commerce through expedited travel between Canada and the US.

The NEXUS program and membership promotes bilateral advocacy and international business development. Additionally, it promotes international commerce by reducing travel obstacles and enhancing business development activities, such as cross-border partnerships, investment promotion and trade.

NEXUS is one of the CBSA’s flagship programs. It offers members the use of NEXUS, as well as Global Entry and TSA-Pre to accelerate their travel experience. The enrollment events have proved to be an effective way to ensure that applicants can access the program with greater efficiency.

In 2019, NEXUS events are already planned for Washington, Dallas, Atlanta, Miami and Los Angeles.

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