Videos and podcasts
The Canada Border Services Agency (CBSA) offers a number of videos and podcasts that present information about CBSA programs and initiatives.
Traveller Modernization initiative
People of the CBSA
This video presents the story of Lori Streefkerk, an employee of Public Services and Procurement Canada. Lori experienced a “Day in the Life of…” a border services officer (BSO) with the Canada Border Services Agency at its operations in Rigaud and Montreal, Quebec.
CARM: CBSA Assessment and Revenue Management
In this video you will learn:
- how to use a GCKey or Sign-In Partner to access the CARM Client Portal for the first time
- how to register for multi-factor authentication for your account and sign in using multi-factor authentication
- how to create a personal profile in the CARM Client Portal
- how to enable email notifications
- how to sign in as a returning or existing user
In this video you will learn:
- the purpose and benefit of client group creation
- how to create, update, and delete a client group
- how to assign or remove clients to and from a client group
- how to assign or remove employees to and from a client group
- how to manage client group process requests
The CBSA Assessment and Revenue Management project, better known as CARM is a multi-year initiative that will transform the importation process. Through CARM, clients will have access to the Client Portal, an innovative self-service tool that will modernize how the trade community interacts with the CBSA.
Canadian Export Reporting System
How-to video for the commercial exporting community on how to access the Canadian Export Reporting System (CERS) and how to create a user account within the system.
How-to video for the commercial exporting community on how to register a business account in the Canadian Export Reporting System (CERS).
Cannabis at the border
Canada 150: The Canada Border Services Agency
The rich history of border services in Canada, brought to life with vivid photos of our technology throughout the decades.
The rich history of border services in Canada, brought to life with vivid photos of our ports of entry throughout the decades.
The rich history of border services in Canada, brought to life with vivid photos of our officers throughout the decades.
In , at the Blue Water Bridge port of entry (POE), a Border Services Officer (BSO) located an abducted child that had been reported missing in the United States since February.
Radio Frequency Identification (RFID) technology helps the Canada Border Services Agency meet the growing demand for enhanced traveller screening processes at select land ports of entry while enhancing security.
Border services officers (BSOs) surprised elementary student Tatiana on her 10th birthday with a glimpse of her dream job. BSO Adina Sopirla showed up at Tatiana's doorstep to take her for a behind-the-scenes tour of CBSA operations at Winnipeg International Airport. Tatiana had previously dressed up as a detector dog handler for a school assignment, and now received a genuine junior CBSA uniform and her own stuffed detector dog. Watch as BSOs in Winnipeg give Tatiana the complete officer experience, from searching luggage to boarding a plane.
The CBSA is recruiting border services officers (BSOs). Our BSOs undergo an extensive training and development program to ensure they have the knowledge, skills and on-the-job training they need to be prepared for the front line.
This video shows the benefits of being a NEXUS member when travelling across the Canada-U.S. border by air, land or boat.
This video describes how businesses can export commercial goods from Canada.
This video describes how businesses can import commercial goods into Canada.
When importing a vehicle into Canada, you should be aware that it has to comply with all Canadian import laws. This video outlines this process and the paperwork that you will require.
A look back on the CBSA's accomplishments before and during the 2015 Toronto Pan and Parapan American Games. Most of the video is filmed on location at Pearson International Airport and includes comments and observations from some of those involved in the preparation and operations for the Games.
The CBSA offers two Trusted Trader programs that are beneficial for businesses: Partners in Protection, and Customs Self-Assessment. As this video highlights, the Trusted Trader Programs make it faster, easier and more secure for commercial shipments across Canada's borders.
This video highlights how the Partners in Protection program is keeping Canada's borders safe while processing legitimate, low-risk trade—a priority for the Canada Border Services Agency. Whether cargo is shipped by rail, air, land or by sea, member businesses are recognized as Trusted Traders at our borders, and beyond.
This video teaches business importing commercial goods into Canada how to adjust information on the accounting document originally submitted to the CBSA.
The CBSA is innovating and making changes to our internal communications by strengthening initiatives that facilitate conversation. This video demonstrates the variety of internal products that we use when engaging with our employees.
This video provides an overview of the commercial importing process for businesses importing goods into Canada.
This video highlights the trade program for Canadian businesses that export goods.
This video highlights the CBSA's work in using advanced technology in a modern workplace.
NEXUS members arriving at the Ottawa airport discuss what they love about NEXUS. The video also features the benefits of membership.
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