Understanding ruling statuses in the CARM Client Portal

Transcript

Welcome to this video on understanding ruling statuses in the CARM Client Portal.

In this video you will learn:

How to look up a status of a ruling.

The different types of ruling statuses along with their meanings.

Let us begin!

First, make sure you are in the correct account when you sign in.

Check the account number in the upper-right corner of the Home page and switch to the desired account if necessary.

You can access the Rulings page either by clicking on the Rulings link near the top of the Home page, or by selecting the Rulings option from the Menu. 

In this example, we will click the Rulings link on the home page.

Click Rulings again to continue.

Scroll down on the rulings page to find the List of rulings.

You will see that this section has two tabs: Rulings and My Drafts.

Let’s look at the Drafts tab first.

Click on this tab to view your ruling requests that have not yet been completed.

Draft ruling requests will not have a status because they have not been submitted yet.

If you would like to continue working on a draft, simply click on the pen icon to edit.

If you would like to delete your draft, click on the X icon.

Next, let’s look at the Rulings tab.

The Rulings tab contains all submitted ruling requests, including rulings for which the Canada Border Services Agency has already rendered a decision.

Please note that this page will only show rulings that have been submitted since the introduction of the CARM Client Portal.

In this next section, we will review the different statuses that can be assigned to your ruling requests.

Note that more information on finding your rulings can be found in the video: How to Submit a Ruling Request in the CARM Client Portal.

Ruling statuses can be found in the Status column.

A status of Submitted means that the ruling request is still active.

CBSA has received the request and has not yet rendered a decision.

A status of Assigned means that the ruling request is has been assigned.

A status of In progress means that the request is currently being examined by the CBSA.

A status of Decision rendered means the process is complete.

CBSA has rendered a ruling decision and you can download a copy of the decision letter by clicking on the Documents icon.

Please note the Status column will not indicate the result of the ruling decision.

You will need to view the decision letter for details.

Rulings with Decision rendered statuses are the only ones you can request modifications to.

You can learn more about modifications in the video:
How to Request a Modification to a Submitted Ruling in the CARM Client Portal.

If this pen icon is selectable, it means that a modification can be requested.

A request for modification may result in the CBSA cancelling the original decision and replacing it with a new case number and status.

When a ruling has a Waiting for additional information status, it means the CBSA needs you to upload more documents to support your ruling request.

Click the Upload paperclip icon to do so.

More information on uploading documents can be found in a separate video: How to Upload a Document to the CARM Client Portal.

Please note that you can receive a notification when one of your ruling requests has the Waiting for additional information status.

It is your responsibility to check these notifications.

You can indicate whether or not you would like to be emailed about notifications in the Personal Profile section of the portal.

You will have 30 days to respond to requests for additional information.

The Withdrawn status indicates the ruling request has been withdrawn by the requestor.

A ruling can also have a Cancelled status, which means that the request was either rejected because it did not meet the required conditions, or that the decision was replaced or revoked.

Here are some key points to remember: Make sure you are in the correct account before you begin.

Draft ruling requests will not have an assigned status and can be found in a separate tab.

Remember each status has a specific meaning.

The Waiting for additional information status means the CBSA requires timely action on your part.

Thank you for watching.

Date modified:

2021-07-22