COVID-19 update: Resumption of NEXUS/FAST interviews at U.S. enrolment centres
NEXUS and FAST interviews have resumed at enrolment centres in the U.S. Canadian NEXUS and FAST enrolment centres remain closed. All applicants, including Canadian citizens and Permanent Residents, wishing to schedule interviews can do so at their nearest U.S. enrolment centre through the Trusted Traveller portal. Please note that as there is a delay in processing applications, for an update on the status of your application, check your account on the Trusted Traveller program portal. You are encouraged to renew your membership before the expiry date to retain your membership privileges.
How will you be travelling?
Consult United States Customs and Border Protection (CBP) Appeals if your membership has been revoked by U.S. CBP.
Members who receive an email from U.S. Customs and Border Protection (CBP) stating that their renewal application has expired can contact the CBSA (firstname.lastname@example.org) for assistance.
For each 5-year NEXUS membership, there is a non-refundable processing fee of US$50 per applicant. Membership renewal for eligible children under the age of 18 is free of charge.
Please note: online applications are processed in U.S. currency only.
Your membership is valid until the expiry date indicated on your NEXUS card. If your membership card does not have an expiry date, please call one of the following Canadian processing centres.
You can use your NEXUS membership card whether you travel in the air, land or marine mode of transportation.
- How to use NEXUS in the air mode
- How to use NEXUS in the land mode
- How to use NEXUS in the marine mode
- What are biometrics?
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