Issues notes: Standing Committee on Government Operations and Estimates—Study on the ArriveCAN Application (November 14, 2022)
ArriveCAN launch
Timeline of the launch of the ArriveCAN and updates
Context
The ArriveCAN application runs synchronously across three platforms: Android (Google), Apple (iPhone) and web-based (through a web-browser on any device). This means a user can start an application from their Google phone, complete it on their laptop, and then present their receipt to a Border Services Officer on their mobile device, seamlessly.
Background
ArriveCAN first launched . The CBSA spent $80,000 to create the initial version of ArriveCAN running on Android and iOS. Since then, the Agency has spent another $8.8 million across more than 70 releases of the app, across three platforms (Android, iOS and web), as the COVID border measures changed. This included for major changes such as the introduction of quarantine requirements, changes to those requirements, and requirements for COVID-19 testing and providing proof-of-vaccination.
ArriveCAN is available in English, French and Spanish through its mobile apps (Android, iOS) and English and French on the web app.
Key feature releases of ArriveCAN major releases are illustrated below.
After its initial launch, the CBSA issued updates to the application through releases at a regular cadence to allow for proper planning, prioritization, and workload management. These releases have varied in size and scope, depending on the content of each release. Though costs per release are variable depending on the work required, a major release typically costs around $2 million, and a minor release costs approximately $680,000.
Below is a summary of the detailed ArriveCAN releases from to . Releases include mobile apps, on Android and iOS, and the web app. There were a total of 177 releases of ArriveCAN across the three platforms.
The cadence of releases was driven by Public Health Agency of Canada (PHAC) business requirements and Order in Council (OIC) changes, as well as updates by CBSA to production versions of the App to address fixes raised through IT support.
2020 releases:
- 37 Android
- 39 iOS
- 10 Web
- Total: 86
2021 releases:
- 18 Android
- 20 iOS
- 21 Web
- Total: 59
2022 releases:
- 11 Android
- 11 iOS
- 10 Web
- Total: 32
Talking points / Speaking notes for the Vice-President
ArriveCAN initially launched on , after just five weeks of development at a cost of $80,000.
Since then, ArriveCAN has required 177 releases across three platforms (Android, iOS and web) to provide updates with changing public health requirements (such as travel exemptions, quarantine rules, testing and proof of vaccination), enhance functionality (including increases to accessibility and security features), improve usability (with the addition of a Spanish language option on mobile), and changes in scope (with major additions that include proof of vaccine, varied methods of transport and advanced declaration.) These releases have cost $8.8 million.
Developing ArriveCAN in the early days of the COVID-19, the CBSA chose to focus on delivering value to Canadians by providing an easy-to-use, secure application that could be developed and adjusted rapidly. As such, the application has been able to reflect significant changes to its operating environment over the past two-and-a-half years. This focus also resulted in high user uptake, which helped the Government of Canada manage the COVID-19 pandemic by providing Health Canada with rapid access to high quality data. Finally, end users are pleased with the application, as evidenced by its high rating on both the Apple and Play stores (4.4 star rating for iPhone and 4.5 star rating for Android).
Key Public Health Agency of Canada Orders in Council, from to
- : Mandatory Digital Submission (Air)
- : Government Approved Accommodations (GAA)
- : Mandatory Digital Submission (Land)
- : Travel History
- : Evidence of vaccination (Air, Land)
- : New entry prohibition exemptions, removal of GAA, change in isolation period
- : Change of structure from purpose of travel to vaccination status
- : Easing of measures for fully vaccinated travellers
2020 to 2022 ArriveCAN major releases: Changes to business logic including significant design and code changes
(Android and iOS in English, French, Spanish. Web App in English, French)
2020 ArriveCAN major releases: $1.2 million
- April 29
- National Launch (v1.0) – Android, iOS (English, French)
- July 20
- Major Enhancements including Essential (non discretionary) Travel Flow and Integration with other CBSA Systems (v2.1)
- August 4
- Post Border Traveller Self Service Reporting on Quarantine and Symptoms, Traveller Notifications (v2.3)
- August 25
- Trip submission improvements for Discretionary and Non Discretionary Travel (purpose of travel) (v2.5)
- September 24
- Enhancements to Essential (non discretionary) Traveller flow and Additional Travel Document Verification (v2.7)
- October 27
- Add additional Essential Travel (that is, study and compassionate grounds to purpose of travel (v2.9)
- November 10
- MRZ scanning of travel documents, remove 14 day limit for submission (v2.10)
- December 17
- Major Technical Capability to allow travellers to scan their travel documents (that is, MRZ scanning of Passport, FAST and NEXUS travel documents (v2.13)
2021 ArriveCAN major releases: $4.9 million
- January 26
- Pre-departure testing in Air and Enhanced Quarantine Measures (Government-approved hotel) (v2.14)
- February 21
- Mandatory Quarantine plan changes, COVID molecular test attestation (v2.15)
- March 31
- Updates to symptom self assessment screens (v2.16)
- April 22
- Updates to Post Border Traveller Self Service Reporting (v2.17)
- May 21
- Collect Travel History to monitor Country of Concern ( v2.18)
- July 5
- Proof of vaccine credentials (PVC) collection for Air and Land (low fidelity), update to purpose of travel (v2.19)
- August 9
- Removal of Government approved accommodations (GAA), PVC collection (Marine) discretionary travel category (v2.20)
- September 7
- Enhanced Essential travel flow, open border to vaccinated Foreign Nationals, change post-border isolation period (v2.21)
- October 19
- Digitally verify Provincial Territorial (PT) PVC certificates with QR code - High fidelity (v2.22)
- November 21
- Saved Traveller profile (collect travel document and PVC information for reuse on future ArriveCAN trips), PVC collection for essential travellers (v2.23)
- December 21
- Pre-registration arrival testing, update countries of concern (v2.24)
2022 ArriveCAN major releases: $2.7 million
- January 15
- Major changes to Essential (non discretionary) and Non Essential (discretionary) travel (v2.25)
- February 28
- Updates to PVC collection, updates to pre-registration arrival testing (v2.26)
- April 25
- Add Cruise flow, remove testing for vaccinated travellers (V2.28)
- May 15
- Destination address added for vaccinated travellers for compliance and enforcement (v2.29)
- June 28
- Integration of Advance declaration, digitize traveller handouts (v3.0)
- September 7
- Address opt-out for trips of less than 24 hours, MRT email notifications (v3.1) – note: release put on hold, not posted to App stores
- October 1
- Removal of Public Health requirements (v3.2)
Cumulative Cost for ArriveCAN App development (2020 to 2022) = $8.8 million (this does not include other related costs, for example, PVC)
Timeline of the CBSA border measusures
Date | Measure |
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Enhanced screening border measures at 3 major airports – travellers from Wuhan:
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Administrative Deferral of Removal (ADR) imposed on Hubei province, China |
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Introduction of new screening form and screening aid for all persons detained and admitted to a detention facility |
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Expansion of enhanced screening to other airports Locations: Calgary, Edmonton, Winnipeg, Billy Bishop, Ottawa, Quebec City, and Halifax airports |
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Detention Reviews by IRB by telephone or videoconference For detainees who respond in the affirmative to specific screening questions. |
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New information brochure: Issued by BSOs, with specific instructions for travellers who have been in the Province of Hubei |
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Enhanced screening at all airports: Locations: All international airports in Canada |
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Occupational health and safety advice from Health Canada: provided to Border Services Officers (BSOs) |
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Contact tracing for travellers who have been in Hubei (PHAC)
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Surgical mask kits begin being issued by BSOs to all travellers who reported that they have been in the Province of Hubei |
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Expansion of screening – travellers from Iran: Locations: All international airports in Canada to include Iran |
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Enhanced health screening in land, rail and marine mode: added to border processing for travellers seeking entry into Canada by car, rail or ferry |
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Expansion of screening - travellers from Italy Locations: All international airports in Canada to include Italy |
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Introduction of new procedures requiring all detainees who are being transported and detained must wear a mask |
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Enhanced signage implemented: at all ports of entry |
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Quarantine Officers deployed on-site at Toronto (YYZ), Vancouver (YVR) and Montreal (YUL) international airports. Quarantine Officers available to conduct health assessments through the 24/7 Central Notification System (CNS) Line for all other locations where Quarantine Officers were not on-site. |
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Public visits to IHCs suspended |
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New procedures in place at Immigration Holding Centres (IHCs)
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Request for all inbound travellers to self-isolate (PHAC) International flights are redirected to only four international airports: Montreal, Toronto, Calgary and Vancouver |
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Waiving of duties and taxes on temporarily imported goods for emergency use in response to COVID-19 (Finance Canada) |
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Contact tracing for all symptomatic travellers (PHAC) All travellers who display symptoms consistent with COVID-19, such as a cough, fever, or difficult breathing, are required to complete a PHAC contact tracing form. |
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Customs Notice 20-08
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President correspondence to the Secretary General of the World Customs Organization To encourage WCO Member States to maintain coordinated action and avoid unduly disrupting international trade supply chains. |
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CBSA and US CPB agrees to strike a Task Force to advance the Canada-US Mexico Agreement (CUSMA) To facilitate efficient trade and the cross-border movement of essential goods, workers and services in North America. |
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Removals Postponed:
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Mid- | Temporary Targets in effect for counterfeit medical supplies in the commercial stream In collaboration with US CBP, CBSA has created targets to aid commercial BSOs in identifying possible counterfeit shipments of medical supplies for examination. |
Air Travel Ban on Foreign Nationals put in place: Foreign Nationals are restricted from entering Canada if they arrive by aircraft coming from a foreign country. Subject to specific exemptions, which included:
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CBSA engagement with stakeholders and industry
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Quarantine Officers deployed on-site at Calgary (YYC) international airport Quarantine Officers available to conduct health assessments through the 24/7 Central Notification System (CNS) Line for all other locations where Quarantine Officers were not on-site. |
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Grace period for late accounting penalties Provide for a 45 business days grace period for late accounting penalties. Clients will not have to submit an application to have late accounting penalties waived. This applies to transactions released from , to , inclusively. |
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Customs Notice 20-09 CBSA issued a Customs Notice indicating that effective immediately, the period of 90 days for submitting corrections, following a CBSA trade compliance verification where errors were found, would be automatically extended by 30 days. |
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Travel restrictions in effect (as agreed until ):
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Travel restrictions in effect (as signed until ):
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Mandatory isolation for all inbound travellers (PHAC) Individuals entering Canada, by air, sea or land, whether or not they have signs and symptoms of COVID-19, are ordered to self-isolate for 14 days, with the exception of:
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Additional contact tracing of some asymptomatic travellers (PHAC) The CBSA expands contact tracing to include a random sample of 200 asymptomatic travellers. Contact information continues to be collected for all symptomatic travellers. |
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OIC 9 entered into force (also known as OIC 0185) This OIC prohibits foreign nationals from seeking entry to Canada at any location to make a claim for refugee protection |
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Prime Minister's announcement to extend the timeframe for the payment of customs duties, the Goods and Services Tax (GST) and the Harmonized Sales Tax (HST)
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By | In-person reporting for detainees released on Alternatives to Detention eliminated
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Temporary Lookouts in effect for non-compliance with self-isolation requirements
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CBSA suspends all trade compliance interactions with trade chain partners until April 20
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Expansion of contact tracing to all travellers arriving in land and air mode who are required to self-isolate (PHAC)
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Tariff classification and other information to import medical supplies (WCO)
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Domestic PHAC exemption for Mohawks of Akwesasne First Nation Effective April 2, domestic travellers from the Mohawks of Akwesasne First Nation transiting the Cornwall Port of Entry (Ontario) are exempt from the requirement to provide biographic information to the Public Health Agency of Canada |
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Carriers to Sign up For Electronic Notices All carriers are encouraged to sign up to receive electronic notices. |
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Centralized Traveller History Requests pursuant to Quarantine Act
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Relief of imported goods for emergency use In collaboration with Finance Canada, the CBSA provided relief of duty and tax for goods required for an emergency and are imported by or on behalf of federal, provincial or municipal entities involved such as centres for health care as well as by or on behalf of members of first response organizations such as police, fire and local civil defense groups, including medical response teams. |
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Sharing of COVID-19 Lookouts with RCMP
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Canadian Automated Export Declaration (CAED) Decommissioning Delay The CAED decommissioning date has been extended from to , however, exporters and customs service providers are encouraged to activate their Canadian Export Reporting System (CERS) accounts as soon a possible. |
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Temporary Reduction of Select Land Ports of Entry (POEs)
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OIC 10 – Enhanced Border Measures in support of mandatory Quarantine and Isolation
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Medical Supplies
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Suspension of all trade compliance interactions with trade chain partners extended until further notice. |
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Travel restrictions extended for 30 days
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Amendments to the Immigration Refugee Protection Regulations (IRPR)
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Removals Postponed (extension)
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CBSA issues direction to travellers driving across land borders into Canada to wear a non-medical mask or face covering |
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Extension of restriction on non-essential travel across the Canada-U.S. Border
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Soft Launch of ArriveCAN mobile application
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Safety Measures for Commercial Stakeholders CBSA commercial offices open to the public are employing systems to promote physical distancing for our commercial clients, including driver queuing areas and waiting rooms, the use of signage and/or the use of tape or any other marking material on floors to identify the PHAC recommended 2 metre distance. Officers have been briefed on preventing the spread of COVID-19, and plexiglass protective barriers in higher-risk CBSA facilities are beginning to be installed. Information For Carriers/Drivers Additional information for Carriers and Drivers is provided with respect to border measures and commercial conveyances. |
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National Launch of ArriveCan Application |
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Regulatory Amendments Regarding the Imposition of Mandatory Conditions on Foreign Nationals Authorized to Enter Canada in Response to the COVID-19 Pandemic Amendments to the Immigration and Refugee Protection Regulations (IRPR) were made to:
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Waiving tariffs on certain medical goods
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System Changes to validate PPE Importations The CBSA has made system changes to ensure that importations of PPE can be validated electronically, thereby ensuring that supplies meet import requirements and are not unnecessarily delayed. |
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Temporary Suspension of Service at Select Air and Marine Ports of Entry (until further notice) CBSA temporarily suspended service at:
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(11:59 pm ET) | Temporary suspension of the Remote Area Border Crossing (RABC) program
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Termination of the Automatic Waiver of Late Accounting Penalties
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Removals Postponed (extension)
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Extension of restriction on non-essential travel across the Canada-U.S. Border
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Updated measures for cruise ships and passenger vessels in Canadian waters Cruise ships with overnight accommodations allowed to carry more than 100 persons are prohibited from operating in Canadian waters until . |
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New measures for the use of face coverings in the Canadian Transportation sector
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OIC 13 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 14 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 15 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 2.
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OIC 16 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 17 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 18 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 3
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End of the Deferral Period for the Payment of Duties and Taxes
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Additional temporary service reductions at select Canadian ports of entry Temporary reduction of service hours at additional land, air, and marine POEs in addition to deferring seasonal opening hours at select POEs. These COVID-19 related measures are temporary and in effect as of at 11:59 pm EDT. They will remain in effect until further notice. The CBSA will proceed with the following temporary measures:
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Resumption of Trade Compliance Work The CBSA is resuming a full range of trade compliance work and adapting its practices to reflect the health and economic impacts of COVID-19. The CBSA is prioritizing actions where importers have indicated there is a willingness to advance their audit or verification, on compliance verifications or other interventions involving higher dollar amounts, files close to completion, and other important files. |
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Customs Notice 20-24 - CBSA Reporting Patterns IT Limitations This notice provides information on how to transmit high volumes of cargo reports. It is for the attention of carriers, freight forwarders, importers, brokers and service providers. To decrease the impacts caused by a high number of Advance Commercial Information (ACI) supplemental or electronic house bills per primary cargo, industry has been provided a list of recommendations. |
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Soft Launch of ArriveCAN Version 2.0 (Phase II) This version includes features for travellers to complete a 48-hour check-in upon arrival into Canada, and submit voluntary symptom tracking throughout the 14-day quarantine period. While exempt travellers are not required to quarantine upon entry, they must now provide their contact information at the border, and are encouraged to use the application. Border Services Officers can now see a traveller's response which would trigger a referral. |
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National Launch of ArriveCAN Version 2.0 (Phase II) |
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OIC 19 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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Customs Notice 20-26 The CBSA has been notified by Transport Canada, Registrar of Imported Vehicles that certain fees are being increased as of . Customs Notice 20-26 advises importers that vehicles required to be registered with the Registrar of Imported Vehicles (RIV) using Form 1 or Form 3 will be subject to increases. |
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Additional temporary service reductions at select Canadian ports of entry In order to align with the U.S. Customs and Border Protection's decision to reduce hours of service, the CBSA has temporarily reduced the hours of operations at 2 additional land POEs and further reduced the hours of service at one previously-announced land POE. These COVID-19 related measures are temporary and in effect as of at 11:59 pm EDT. They will remain in effect until further notice. |
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OIC 20 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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Administrative Deferral of Removal (ADR) lifted on Hubei province, China |
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OIC 21 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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Chief Public Health Officer (CPHO) Essential Service Designation – Exemption from Mandatory Isolation Requirements - (para 6(e) of s.58 Order made pursuant to the Quarantine Act Exempts Canadian officers (including CBSA officers) who escort individuals travelling to Canada or from Canada pursuant to a legal process from mandatory isolation requirements. CPHO Essential Service Designation – Exemption from Prohibition on Entry Requirements from any country other than the US - (para 3(1)(j)(ii) of s.58 Order made pursuant to the Quarantine Act Exempts foreign officers who escort individuals travelling to Canada or from Canada pursuant to a legal process from the prohibition on entry. |
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OIC 22 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country Other than the United States)
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OIC 23 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 4
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Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19, No. 7
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Removals Postponed (extension)
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OIC 24 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 25 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 26 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 5
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OIC 27 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 28 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 29 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 6
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OIC 30 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 31 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 32 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 33 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 7
ArriveCAN:
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OIC 34 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 35 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 36 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 8
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OIC 37 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 38 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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Inclusion of Health Screening question to identify travellers coming from a country with a higher risk of a COVID variant (Air mode only)
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Added Health Screening questions to identify travellers coming from a country with a higher risk of a COVID variant (Air and Land)
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OIC 39 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)
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Inclusion of Brazil in the Health Screening questions for the COVID variant (air and land modes)
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OIC 40 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 41 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 42 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)
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OIC 43 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)
Measures in All Modes February 14:
February 21:
Air Mode Measures February 21:
Land Mode Measures February 14:
February 21: Amended to mandate PCR test on the first day of arrival and a second test in either DQF or a suitable place of quarantine on day 10 of quarantine period. New exemptions from pre and post arrival testing and requirement to go to a GAA
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OIC 44 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 45 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 46 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 47 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)
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Reintroduction of Questions to identify travellers coming from a country with a higher risk of a COVID variant (air and land)
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OIC 48 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 49 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 50 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)
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Suspension of flights from India and Pakistan for 30 days
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OIC 51 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 52 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 53 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)
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Suspension of flights from India and Pakistan
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OIC 54 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 55 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 56 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and other obligations)
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Suspension of flights from India and Pakistan
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OIC 56 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and other obligations) Measures for fully vaccinated travellers
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OIC 58 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 59 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States
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OIC 60 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)
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OIC 61 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)
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OIC 62 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)
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OIC 63 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)
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Measures for fully vaccinated Americans and permanent residents As of August 9, fully vaccinated American citizens and permanent residents, currently residing in the US, who meet all required criteria are eligible to enter Canada for discretionary purposes. |
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Suspension of flights from Morocco
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Measures for fully vaccinated travellers As of September 7 travellers from any country who have been fully vaccinated with Health Canada approved vaccines and who comply with entry requirements are eligible to enter Canada for discretionary purposes. |
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OIC 67 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations) In effect until November 21 |
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Resumption of flights from India As of September 27 travellers may board a direct flight from India with the following additional measures:
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OIC 65 to 67 ArriveCAN now has MRTS and introduction of the reusable receipt |
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Resumption of flights from Morocco As of October 29 travellers may board direct flights from Morocco with the following additional measures:
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Effective to .
ArriveCAN change:
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Changes to entry requirements
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Effective until ArriveCAN Dependent adults and medical contraindications added. |
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Effective until
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Effective until
Specific Cruise Measures
ArriveCAN now includes a Cruise flow |
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Effective until
ArriveCAN change:
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Issuance of NIE for persons with a right of entry who have not completed ArriveCAN Allows travellers who are fully vaccinated, with a right of entry, to benefit from being fully vaccinated, despite non-compliance with the requirement to complete ArriveCAN |
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OIC 79- Direct rollover of existing measures. Valid until |
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OIC 80- Minimal changes (stated below). Valid until
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Issuance of NIE for foreign nationals who have not completed ArriveCAN Allows foreign nationals who are fully vaccinated to benefit from being fully vaccinated, despite non-compliance with the requirement to complete ArriveCAN |
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at 23:59:59 | OIC 80 allowed to expire without renewal. All public health measures related to COVID-19 lifted
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Statistics on ArriveCAN use
Prior to ArriveCAN was used as the platform (mobile application and web portal) where travellers arriving in Canada were required to submit public health information before arriving in Canada. After the removal of the requirement to submit public health information on , Advance CBSA Declaration (ACD) was the sole feature remaining within the ArriveCAN mobile application and web portal. The ACD is an optional feature available in ArriveCAN that gives air travellers the option to submit their customs and immigration information to the Canada Border Services Agency (CBSA), up to 72 hours in advance of their arrival in Canada. On arrival in Canada, at airports where the feature is available, participating travellers will scan their travel document and confirm their identity at a Primary Inspection Device (PID) (kiosks or eGate). The device will bring up the Advance CBSA Declaration, and travellers will be able to verify and modify answers as needed or certify their declaration.
The below information reports on ACD usage, passage numbers and kiosk processing times.
1. Advance CBSA declaration passages between and
Date | Advance declaration passages | Advance declaration processing times (in seconds) |
Non-advance declaration passages | Non-advance declaration processing times (in seconds) |
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2022 | 260,468 | 80 | 1,016,135 | 119 |
1-Oct | 13,828 | 76 | 45,451 | 121 |
2-Oct | 16,117 | 78 | 48,811 | 118 |
3-Oct | 15,593 | 80 | 40,037 | 120 |
4-Oct | 13,525 | 81 | 33,571 | 122 |
5-Oct | 12,995 | 79 | 36,579 | 121 |
6-Oct | 13,077 | 79 | 40,186 | 120 |
7-Oct | 14,574 | 76 | 47,213 | 117 |
8-Oct | 12,864 | 91 | 43,301 | 119 |
9-Oct | 12,119 | 86 | 47,334 | 117 |
10-Oct | 11,567 | 78 | 47,322 | 113 |
11-Oct | 9,788 | 79 | 41,323 | 120 |
12-Oct | 10,429 | 80 | 40,951 | 123 |
13-Oct | 9,587 | 78 | 40,594 | 122 |
14-Oct | 11,176 | 78 | 47,564 | 119 |
15-Oct | 10,444 | 88 | 47,265 | 115 |
16-Oct | 10,829 | 82 | 54,929 | 113 |
17-Oct | 9,149 | 82 | 46,001 | 118 |
18-Oct | 7,796 | 78 | 38,813 | 123 |
19-Oct | 8,467 | 79 | 41,094 | 122 |
20-Oct | 8,333 | 77 | 42,311 | 120 |
21-Oct | 9,777 | 76 | 47,731 | 118 |
22-Oct | 9,014 | 76 | 44,784 | 115 |
23-Oct | 9,420 | 74 | 52,970 | 114 |
Grand Total | 260,468 | 80 | 1,016,135 | 119 |
2. Advance CBSA declaration passages and average kiosk processing times (week ending October 2 to week ending October 23)
Graph 1 - Text version
Graph 1 demonstrates completed ACD passages and average kiosk passage processing time at all available ports of entry (Montreal, Toronto, Vancouver and Winnipeg international airports) week ending October 2 to week ending October 23.
Week ending | Advance declaration passages | Advance declaration processing times (in seconds) |
Non-advance declaration passages | Non-advance declaration processing times (in seconds) |
---|---|---|---|---|
109,884 | 79 | 289,909 | 126 | |
94,747 | 82 | 288,221 | 119 | |
73,820 | 80 | 319,948 | 118 | |
61,956 | 77 | 313,704 | 118 | |
Grand total | 340,407 | 80 | 1,211,782 | 120 |
Note: The dates expressed on Graph 1 are "Week ending on 2022-10-XX" from Monday through Sunday, inclusive. For example, the first selection would reflect September 26 to inclusive.
3. Advance CBSA declaration usage rate
Graph 2 - Text version
Graph 2 demonstrate the decrease in overall ACD usage across three sites (Toronto, Montreal and Vancouver), after the removal of the requirement to submit public health information on . While Winnipeg (ACD solution deployed on ) had a steady increase to almost match the other airports. The total percentage of eligible travelers coming into Canada using ACD from to is 19.5%.
Week ending | Montreal (YUL) | Toronto (YYZ) | Vancouver (YVR) | Winnipeg (YWG) | Grand total |
---|---|---|---|---|---|
27.0% | 22.8% | 25.9% | 0.5% | 24.5% | |
22.4% | 21.4% | 23.3% | 1.4% | 22.0% | |
16.8% | 16.3% | 17.5% | 5.7% | 16.6% | |
15.1% | 14.4% | 14.8% | 13.3% | 14.6% | |
Grand total | 20.5% | 18.7% | 20.5% | 5.5% | 19.5% |
Note: The dates expressed on Graph 2 are "Week ending on 2022-10-XX" from Monday through Sunday, inclusive. For example, the first selection would reflect September 26 to inclusive.
# of ArriveCAN downloads | # of ArriveCAN submissions | Total passages | Take up by modes |
---|---|---|---|
iOS: 12,873,909 |
29,228,416 | 46,456,130 | Air: 99.8% Avg. for all: 94% |
Contracts and breakdown of costs for ArriveCAN
Q-597
Q-5972 — — Mr. Warkentin (Grande Prairie-Mackenzie) — With regard to the ArriveCAN application: (a) how much money did the government spend developing the application; (b) what is the itemized breakdown of all expenditures related to (a); (c) how much has been spent to date maintaining, updating, or promoting the application; (d) how much money did Shared Services Canada spend to initially develop this application; (e) what is the itemized breakdown of all expenditures related to (d); (f) what are the details of all contracts signed by the government related to the application in any way, including, for each (i) the vendor, (ii) the date, (iii) the value, (iv) the start and end dates, if applicable, (v) the description of goods or services provided, (vi) whether the contract was sole-sourced or awarded through a competitive bidding process; and (g) what is the total cumulative cost (i) incurred to date, (ii) budgeted related to the application?
Name of organization: Canada Border Services Agency (CBSA)
(a) how much money did the government spend developping the application: $19,783,494
(b) what is the itemized breakdown of all expenditures related to (a):
Deliverables:
- Design/Architecture documentation
- User centred design process for mobile and web application screen mock-ups for proof of vaccination
- Application and mobile development of ArriveCan (IOS, Android and web app) which includes: quarantine plan feature; exempt travellers/re-usable receipt; saved traveller profile
- Proof of vaccination certificate (PVC) optical character recognition (OCR) processing, parsing and verification
- PVC QR code detection, parsing and digital signature verification
- Integration with Provincial and Territorial IT systems
- Cloud platform deployment and automation
- Integration with Public Health Agency of Canada (PHAC) Quarantine Case Management System application to make QR codes available to Quarantine Officers
- Security risk assessments (pre-development), security enhancements and external vulnerability scans
- Enhance ArriveCan mobile and web application for accessibility Web Content Accessibility Guidelines compliance
- End to end testing on mobile and web platforms
- Google/Apple store review process
- Project management and oversight
- Ongoing Application Development support
(c) how much has been spent to date maintaining, updating or promoting the application: $4,945,873
(i) the vendorTable note 2 | (ii) the date | (iii) the value | (iv) the start dates | (iv) the end dates | (v) the description of goods or services | (vi) whether the contract was sole-sourced or awarded through a competitive bidding process |
---|---|---|---|---|---|---|
MGIS | Fiscal year 2020 to 2021 and 2021 to 2022 | $421,978 | Related project executive services | TA initially issued to vendor that won contract through competitive bidding process. | ||
MapleSoft Group | $626,000Table note 3 | Professional Services related to Security Threat Risk Assessment (TRA) and Security Assessment and Authorization (SA&A) | Competitive | |||
IBISKA | $8,070,394Table note 4 | Professional Services related to TRA and SA&A | Competitive | |||
Experis | $787,529Table note 5 | Professional Services related to TRA and SA&A | Competitive | |||
GC Strategies Incorporated - Covid 1 | $5,255,661 | COVID-19 Pandemic IT Pro Services | Sole Sourced | |||
GC Strategies Incorporated - Covid 2 | $1,889,370 | COVID-19 IT Services | Sole Sourced | |||
GC Strategies Incorporated - Covid 3 | $1,851,350 | Informatics Professional Services | Sole Sourced | |||
Dalian Enterprises and Coradix Technology Consulting - WS1 | $2,225,855 | Task-Based Informatics Professional Services (TBIPS) (Workstream 1) | Competitive Bidding Process | |||
TekSystems Canada Corp. | $1,815,039 | TBIPS Engineering Professional Services | Competitive Bidding Process | |||
BDO Canada LLP | $1,097,474 | Task and solutions professional services (TSPS)-Business Consulting-Stream 2 and 3 | Competitive Bidding Process | |||
49 Solutions | $140,869 | COVID response / capacity building for automation, digital wallets and mobile enablement - Business Continuity/Disaster Recovery Specialist | Sole Sourced | |||
Donna Cona Inc. | Fiscal year 2020 to 2021 and 2021 to 2022 | $42,619 | IT Professional services | Competitive | ||
Experis /Vertiaaq | Fiscal year 2020 to 2021 and 2021 to 2022 | $68,153 | IT Professional services | Competitive | ||
Modis Canada Inc. | Fiscal year 2020 to 2021 and 2021 to 2022 | $343,124 | IT Professional services | Competitive | ||
MGIS Inc. | Fiscal year 2020 to 2021 and 2021 to 2022 | $314,708 | IT Professional services | Competitive | ||
Amazon Web Services Inc. | Fiscal year 2020 to 2021 | $587,000 | Amazon Web Services (AWS) service order and Shared Services Canada (SSC) brokerage fees related to AWS cloud services consumption. | AWS contract is an SSC Cloud Services Contract. It is a vehicle that SSC allows CBSA to use, amongst other things, to maintain and update applications that are residing within CBSA AWS Protected B Cloud, including ArriveCAN. ArriveCAN is a tenant on the CBSA's AWS Protected B Cloud platform and the data collected via ArriveCAN is hosted on the CBSA AWS Protected B Cloud platform. The AWS cloud services costs are related to the encryption, networking, storage and data processing (for example, Proof of Vaccination Credential verification) consumed by ArriveCAN on the CBSA AWS Cloud platform. | ||
Amazon Web Services Inc. | Fiscal year 2021 to 2022 | $3,702,482 | AWS service order and SSC brokerage fees related to AWS cloud services consumption, including AWS professional services to assist in the implementation of ArriveCAN cloud backed changes. | |||
Guardsquare Canada Ltd. | Fiscal year 2020 to 2021 and 2021 to 2022 | $115,475 | Table note 6 | Mobile App Protection. Dexguard and iXguard licence subscriptions. | Sole Sourced | |
Bluink Ltd | Fiscal year 2020 to 2021 and 2021 to 2022 | $35,388 | Bluink Software Licence, Maintenance and Support for CBSA | Sole Sourced | ||
Microsoft Canada Inc. | Fiscal year 2020 to 2021 | $129,800 | Cloud services - security controls for protected B Azure. Microsoft was used to provide the Microsoft Azure Cloud platform services that were paid for on a consumption basis to support ArriveCAN. | Service Order through SSC Framework agreement | ||
Ernst & Young | Fiscal year 2020 to 2022 | $121,755 | Table note 6 | Cyber Workforce Enablement Platform | Sole Sourced | |
Emerion Inc. | Fiscal year 2020 to 2021 and 2021 to 2022 | $39,118 | Table note 6 | Targeting Data Analytics | Competitive Bidding Process | |
Dalian Enterprises Inc.- WS2 | Fiscal year 2020 to 2021 and 2021 to 2022 | $627,500 | COVID-19 Requirement - IT Security consultants | Competitive Bidding Process | ||
Sada Systems Canada, Inc. | Fiscal year 2020 to 2021 and 2021 to 2022 | $178,850 | Professional Services | Sole Sourced | ||
Microsoft Canada Inc. | Fiscal year 2020 to 2021 | $1,183,432 | No End Date | GC Cloud Framework Agreement. Experimentation of mobile QR code scanning and verification. Microsoft was used to provide advisory services in support of ArriveCAN features on the Microsoft Azure platform. | Service Order through SSC Framework agreement |
ArriveCAN cost breakdown
Border public health measures: ArriveCAN budget
Initial version 1.0, $80,000
- 70+ releases of the App and website, $8.8 million (16%)
- Development and support of 3 versions of the application: one for iPhones, one for Androids and a website for users who did not have smart phones. Over a period of 2.5 years to meet changing public health rules
- Service Canada call centre, $7.5 million (14%)
- Answer, on behalf of PHAC, calls and emails from travellers on COVID health measures
- Data management, $5.2 million (10%)
- For the CBSA and PHAC to collect, report, monitor and ensure compliance with the COVID border measures
- Accessibility, $1.7 million (3%)
- To make the application and website accessible for users with disabilities
- Security, $2.3 million (4%)
- To ensure it meets Government of Canada standards on cyber security
- IT support, $4.5 million (8%)
- Technical call center support for airlines, airports and travellers for the application
- Program and project management, $1.6 million (3%)
- Program, policy and project coordination, Legal and Communications
- Other CBSA systems, $4.5 million (8%)
- Other IT systems were built, modified and maintained to support the border health measures with real time linkages to core border administration systems
- Proof of vaccination credential development, $4.6 million (9%)
- To authenticate and verify in real time, using the industry standard "Smart Health Card", the traveller's proof of vaccination delivered by provinces and territories, as well as international ones
- Data storage and cloud services, $4.6 million (9%)
- 18 million downloads, 30 million submissions over 2.5 years
- Indirect costs, $4.9 million (9%)
- Employee benefits, Accommodations and Shared Services costs
Period covering to and $3.8 million contingency (7%)
ArriveCAN purpose and delivery scope
Background
Public Health Agency of Canada (PHAC) identified a number of issues with the manual, paper based collection including:
- Health and Safety issues for Border Service Officers collecting paper forms at the Port of Entries, when there were concerns that COVID could be transmitted on surfaces including paper
- Transportation delays of the biohazard bags full with Contact Trace forms shipped daily to either Public Services and Procurement Canada or Iron Mountain, both of which were engaged to scan the paper forms and correct any data issues and electronically submit the data to PHAC
- Time lag issues of 9 to 12 days before information could be provided to provincial and territorial health authorities, impeding timely access to the reliable information they needed to facilitate local public health monitoring/action
ArriveCAN was developed to replace the manual, paper-based collection of mandatory traveller health information at the border to address the above noted issues.
Cost overview
Cost breakdown analysis of paper processing vs. digital collection of health information through ArriveCAN is illustrated below.
- Paper processing costs were $3.25 million per paper
- If ArriveCAN did not exist, paper processing would be $94.894 millionFootnote 1
Benefits
The benefits of the digital collection of information at the border supported public health, operational, and enforcement objectives:
- Providing assurance to provincial and territorial health authorities of public health measures to support reopening, and more reliable/timely information to facilitate local public health monitoring/action
- More accurate and complete information to manage increased volumes, assess risks, and support decisions at or after arrival into Canada
- 30 to 50% of paper forms contain incomplete or inaccurate information
- The process to digitize paper forms results in slow provision of information to public health authorities
- Improving data analytics and information management for compliance and enforcement
- Reducing points of contact at the border, reassuring travelers in an increasing touchless environment
- Providing for systematic verification of PVC
- Providing for post-border notification in a timely manner
- Providing public health the ability to perform COVID-19 surveillance
Management and maintenance of ArriveCAN
ArriveCAN management
Background
Business and product ownership of ArriveCAN transitioned from the Public Health Agency of Canada (PHAC) to the Canada Border Services Agency (CBSA) on .
This change required the CBSA assume new roles and responsibilities from PHAC related to service support; communications and stakeholder engagement; operational governance; privacy considerations; and legal review.
Program management
The CBSA Travellers Branch has performed essential program management, governance and oversight functions to enable the successful maintenance of ArriveCAN. Activities have included the following:
- Establish the requirements management process for the ArriveCAN, including a single-window for intake and prioritization of business requirements from internal and external stakeholders in response to evolving COVID-19 pandemic response at the border and regular updates to the Orders-in-Council
- Establish and oversee the governance of ArriveCAN, including providing briefing material and secretariat function for senior management committees to provide direction and decisions on ArriveCAN updates and changes
- Develop and establish CBSA operational procedures related to ArriveCAN, including guidance for front-line staff and information for key stakeholders in the travel, tourism and trade industries
- Maintain contract with Service Canada for ArriveCAN traveller support, including reviewing call volumes and related metrics to adjust staffing levels and identify emerging issues
- Provide service centre support and guidance to Service Canada and the CBSA's Air Carrier Support Centre (ACSC), the Border Information Service and the Air Carrier and User Access Support, including regular updates to written scripts
- Oversee changes to the Primary Inspection and NEXUS kiosks and receipts related to ArriveCAN
- Engagement with the Office of the Privacy Commissioner (OPC)
- Direct and manage all communication activities including websites, stakeholder plans, and translation
- Provide data analytics and reporting in support of ArriveCAN program management
Legal Services
The Legal Services Unit provided regular ad-hoc legal opinions regarding authorities for ArriveCAN and implementation of business requirements for public health measures, the collection, disclosure and use of traveller information, and to review information-sharing agreements.
Communications
The CBSA Communications Directorate within the Strategic Policy Branch has held a leadership role for ArriveCAN communications, assuming PHAC's responsibilities on . Efforts have focused on consistent and continual proactive media outreach on the requirement for travellers to submit travel and health information digitally in ArriveCAN, and its benefits. Activities include:
- Ongoing work to improve web content and usability, including infographics, posters and vidoes on our website
- Proactive media outreach including offering interviews at border crossings, to inform the public about the rules, promote mandatory ArriveCAN, and provide key information and travel tips
- Stakeholder and partner engagement with airport authorities, air carriers, and travel organizations such as CAA, Snowbirds Associations, and others
- Deployment of airport and road physical and digital signage, and ongoing work to increase/adapt signage at air and land POEs
Considerations
The Orders-in-Council related to travel restrictions were updated regularly by the Government of Canada in response to the evolving pandemic situation. This has necessitated regular changes to ArriveCAN, as the designated electronic means for travellers entering Canada to digitally submit mandatory information as required by Emergency Orders under the Quarantine Act. The absence of effective program management, communications, and legal review would have created a risk that the ArriveCAN application would not align with these changes, preventing travellers from understanding their obligations and complying with COVID-19 border measures.
ArriveCAN impacts a variety of stakeholders, both internal and external to the government. Throughout the development and implementation of ArriveCAN, significant effort has been made to communicate the requirements for and the benefits of using ArriveCAN to key partners and stakeholder groups. In particular, the CBSA repeatedly worked with industry partners to provide information in advance, support industry operations, and take feedback on potential improvements for ArriveCAN to facilitate safe travel and traveller processing.
Maintenance of ArriveCAN
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
331.7 | BDO Canada | [Redacted] | |
1,559.8 | Dalian | [Redacted] | |
39.1 | Emerion Inc. | [Redacted] | |
121.8 | Ernst & Young | [Redacted] | |
344.8 | SADA Systems (Google address) |
[Redacted] | |
17 | Maplesoft Consulting Inc. | [Redacted] | |
115.5 | Guardsquare Canada Ltd. | [Redacted] | |
35.4 | Bluink | [Redacted] | |
42.6 | Donna Cona | [Redacted] | |
13.2 | Userlytics Corporation | [Redacted] | |
2.5 | AppBot | [Redacted] | |
1,891.0 | 2,623.3 | ||
Total: 4,514.3 |
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
446.3 | BDO Canada | [Redacted] | |
1,742.5 | Dalian | [Redacted] | |
6,393.5 | GC Strategies Inc. | [Redacted] | |
200.0 | 8,582.3 | ||
Total: 8,782.3 |
Context
The ArriveCAN application runs synchronously across three platforms: Android (Google), Apple (iPhone) and web-based (through a web-browser on any device). This means a user can start an application from their Google phone, complete it on their laptop, and then present their receipt to a Border Services Officer on their mobile device, seamlessly.
The CBSA established a multi-faceted approach to provide technical support for ArriveCAN that included:
- Technical user support:
(a) A dedicated team provides tier 2 problem resolution support to ArriveCAN end users. Tier 2 requests were incidents initially handled by Service Canada but escalated to the CBSA
(b) Resolution of ATIP and other complaints initiated by ArriveCAN users
- Cloud operations support:
(a) Also known as infrastructure level support, this team was responsible to for keeping ArriveCAN's infrastructure up and running 24/7. Infrastructure level support was particularly challenging given the sensitivities and usage of ArriveCAN, and many issues the team resolved were unprecedented as ArriveCAN was one of the first applications hosted in the CBSA's cloud.
- Application Support:
(a) This was the standard, daily support provided by the ArriveCAN development team.
The ArriveCAN IT support team provides 7/24 on-call support to the mobile and web application, supporting CBSA systems, and all relevant functionality and infrastructure (such as proof of vaccination processing, cloud computing, security and end-user challenges). Some of its key functions include:
- Provide technical support to travellers using the ArriveCAN application
- Maintain the CBSA application to ensure the processing of ArriveCAN submissions
- Support and work with the provinces and territories to maintain the integrity of the provincial/territorial systems to verify and authenticate proof of vaccination credentials
- Monitor to ensure availability of cloud computing and services related to ArriveCAN
- Provide security alerts for ArriveCAN to support rapid response to security issues, real-time intelligent threat detection, and malware scanning
- Ensure security software is up-to-date to maintain the agency's security posture
- Communicate with CBSA Border Service Officers, air carriers, and other government departments regarding time-sensitive technical issues
- Conduct activities to ensure the effective rollout of ArriveCAN releases
Initially, CBSA had to depend on professional services for IT support for ArriveCAN, due to the time required to hire employees with expertise in mobile and cloud services. However, since then CBSA has transitioned the IT support of ArriveCAN to become more employee-based, lowering dependency on vendors, as illustrated below.
Accessibility
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
(0.3 FTE) | 751.0 | BDO Canada | [Redacted] |
85.6 | Dalian | [Redacted] | |
847.5 | GC Strategies Inc. | [Redacted] | |
30.0 | 1,684.2 | ||
Total: 1,714.2 |
Context
Accessibility is the removal and prevention of barriers for people with permanent, situational and/or temporary disabilities. This includes people with visual, hearing, mobility and cognitive impairments.
Accessibility ensures that everyone can perceive, operate, understand, and interact with information on the internet regardless of ability. Accessibility in Canada is about creating communities, workplaces and services that enable everyone to participate equally and fully in society without barriers.
The Accessible Canada Act applies to all Government departments and agencies, including the CBSA. The Act outlines seven key priorities, including providing proactive identification, removal, and prevention of barriers to accessibility in information and communication technology, the design and delivery of programs and services, and transportation.
Cyber Security
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
(2.15 FTE) | 1,207.2 | GC Strategies Inc. | [Redacted] |
171.6 | MGIS Inc. | [Redacted] | |
68.2 | Veritaaq Technology House Inc. | [Redacted] | |
48.9 | Maplesoft | [Redacted] | |
7.7 | Experis (formally Veritaaq) | [Redacted] | |
212.0 | Ibiska | [Redacted] | |
343.1 | Modis Canada Inc. | [Redacted] | |
215.0 | 2,058.7 | ||
Total: 2,273.7 |
Context
Treasury Board oversees all Government of Canada cyber security through its Policy and Directive on Service and Digital as well as its Policy on Government Security and supporting Directive on Security Management. Together, these policy instruments outline basic responsibilities and requirements for all Government of Canada departments and agencies, including the CBSA, as they relate to cyber security.
Since the inception of ArriveCAN, the CBSA has prioritized protecting the confidentiality and privacy of traveller information while ensuring the integrity and availability of the data and the systems hosting it. To achieve this, the Agency dedicated resources with IT Security expertise to adopt the security-by-design approach for developing and implementing ArriveCAN, and to gather evidence in support of the Security Assessment and Authorization (SA&A) process, which is further explained in the next bullet.
In accordance with the Directive on Security Management, the CBSA followed all mandatory procedures for information technology security control. As such, for each release of the ArriveCAN eco-system, experts at the CBSA reviewed changes that could impact the IT security stance, and when warranted, conducted a fulsome SA&A to identify vulnerabilities in the overall system, articulate the residual risk as a result of the vulnerabilities, and formalize risk acceptance through the issuance and approval of an authority to operate (ATO). Vulnerabilities were closely tracked post-release, and closed when appropriate mitigations were put in place.
Proof of Vaccination Credentials (PVC) development
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
(0.5 FTE) | 455.7 | 49 Solutions | [Redacted] |
379.3 | AWS Canada | [Redacted] | |
1,918.7 | GC Strategies Inc. | [Redacted] | |
1,183.4 | Microsoft (incorrectly coded to ThinkOn) | [Redacted] | |
588.8 | TEK Systems | [Redacted] | |
50.0 | 4,525.9 | ||
Total: 4,575.9 |
Context
As the rate of COVID-19 vaccination reached 70% for the first dose and 40% for the second dose at the beginning of , Canada announced the easing of border measures for travellers entering Canada. On July 5, fully vaccinated travellers with right of entry into Canada were no longer required to quarantine. Also, fully vaccinated travellers arriving by air were not required to stay at a government-authorized hotel. To be considered fully vaccinated, the traveller had to have a paper or digital copy of their vaccination documentation and provide COVID-19-related information electronically through ArriveCAN prior to arrival in Canada.
Proof of Vaccine Credentials (PVC) have been used broadly in European countries, but there was limited experience with their use in Canada.
Vaccination and records of Canadians' vaccination status are managed by Provinces and Territories. Consequently, the CBSA and PHAC required a strategy to validate Canadian travellers' vaccination status, as well as the validity of proof of vaccination provided by international travellers coming to Canada.
Amazon Web Services cloud services
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
(1 FTE) | 4,289.5 | AWS Canada | [Redacted] |
208.2 | GC Strategies Inc. | [Redacted] | |
43.1 | Google Cloud | [Redacted] | |
100.0 | 4,540.7 | ||
Total: 4,640.7 |
Context
Amazon Web Services (AWS) is a third-party service provider, owned by the well-known online retailer Amazon. AWS provides digital business solutions including cloud computing, web and mobile development, and information management services.
ArriveCAN leveraged AWS services for a variety of solutions, but they primarily provided cloud services to host ArriveCAN's backend (which is the application's code; it cannot be accessed by a traveller using the ArriveCAN application.)
ArriveCAN backend services are a collection of over 40 services that provide the functionality of the ArriveCAN iOS, Android, and web-client applications.
These services enable key functionality, such as:
- creating and editing user profiles
- authenticating and authorizing users
- validating and storing user submission data
- verifying proof of vaccination image uploads
- reconciling submissions with traveller passages
- sending notification emails to travellers who are subject to quarantine restrictions
ArriveCAN backend service components are hosted exclusively in CBSA's AWS PBMM-certified Cloud Platform, which meets the CBSA's security requirements. The platform is designed, maintained, and operated by the CBSA. If the ArriveCAN backend were a building, AWS would own the land, but the CBSA would develop the blueprint for, build and maintain the building. The CBSA provides a variety of services to support and operate the ArriveCAN backend services. These include network and data security, infrastructure provisioning, centralized monitoring, incident management, vulnerability management, backup management and disaster recovery.
CBSA systems
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
(16.5 FTE) | 491.0 | Dalian | [Redacted] |
710.1 | GC Strategies Inc. | [Redacted] | |
143.2 | MGIS Inc. | [Redacted] | |
1,503.1 | TEK Systems | [Redacted] | |
45.0 | Msic. FRNs | [Redacted] | |
1,650.0 | 2,892.7 | ||
Total: 4,542.7 |
Context
The CBSA has a variety of systems and applications associated with and/or supporting the ArriveCAN application. Some of the key elements are highlighted below.
- Border Service Officer (BSO) desktop application (Contact Trace (CT))
The BSO desktop application was the first application the CBSA developed in response to the COVID-19 pandemic. It was originally built to support the concept of Contact Tracing in the epidemiological sense. Initially, it provided the BSO with the ability to capture the traveller's identity, and their contact and quarantine location information. It subsequently incorporated other health related information, such as the result of a pre-arrival COVID test.
Once ArriveCAN was rolled out and uptake was strong, CT was repurposed to function as an ArriveCAN verification tool. This included enhancements to facilitate BSO screening and compliance based on the information provided by the traveller, as well as information pulled from other CBSA systems such as travel history, information about their current travel, and the traveller's quarantine plan.
- Mandatory Random Testing System (MRTS)
MRTS is a tool that was built to assist with the coordination and delivery of the Government of Canada's Mandatory Randomized Testing (MRT) program. Prior to its implementation, traveller selection was manually conducted by BSOs. The MRT system selects travellers for random testing through an automated process using the prescribed totals set by PHAC.
MRTS is a web-based application that collects traveller data from Primary Inspection Kiosk (PIK) submissions and the PHAC Contact Trace (CT) program, to identify travellers eligible for MRT. The assessment is based solely on eligibility criteria, and no personal information is captured or retained in the system. The MRTS signals selection through a desktop pop-up or through an indicator on the PIK receipt, depending on the mode of entry.
- Primary Inspection Kiosk (PIK) pandemic enhancements
To support PHAC mandates related to vaccination verification and compliance, mandatory and random testing, and COVID symptoms management, the PIK system was enhanced to integrate with both ArriveCAN and MRTS. The PIK receipt was updated to provide BSOs with additional health-specific information, including cases when a traveller attested to being symptomatic.
The PIK is integrated with ArriveCAN so that the PIK receipt includes a traveller's health information as they recorded it in ArriveCAN, as well as a test assessment from MRTS (indicating whether or not the traveller should be subject to a random COVID-19 test), thereby providing the BSO with all relevant information in one place.
If the traveller did not complete an ArriveCAN submission, PIK would still ask if the traveller is symptomatic so that the BSO could assess whether the traveller was required to quarantine.
- Data exchange with PHAC via the Quarantine Case Management System (QCMS)
Providing ArriveCAN information to PHAC to enable the Quarantine officer (QO) to access ArriveCAN data in support of Public Health assessment at the Port of Entry (POE).
CBSA and PHAC worked together to define the communication path between the two Agencies to share ArriveCAN information.
This required implementing a data specification (interface details) and a near real time data feed to PHAC QMCS in a secure and reliable manner.
As a result, where applicable, the QO was able to retrieve ArriveCAN information at the airport to perform Public Health activities.
Collaboration between the CBSA and PHAC led to implementation of one of the first secure interdepartmental cloud to cloud connections in the Government of Canada.
- ArriveCAN mobile application for Border Services Officer (BSO)
Experimentation to provide the BSO with the capability to enhance processing of travellers by using a mobile device to read the ArriveCAN QR code in the airport.
A mobile application for BSOs is needed to support greater agility and progress towards a touchless border.
For this effort CBSA certified and leveraged cloud services from the Microsoft Power App application and Azure platforms.
The mobile application was not pursued due to time constraints for the delivery of the solution.
Data management
Salary | Non salary | ||
---|---|---|---|
($) | Vendor names | Average per diem | |
(11.1 FTE) | 485,850 | Cofomo/Emerion | [Redacted] |
461,860 | Dalian/Coradix | [Redacted] | |
322,380 | Donna Cona | [Redacted] | |
1,060,800 | Experis-Veritaaq | [Redacted] | |
528,590 | Makwa | [Redacted] | |
250,000 | AWS | [Redacted] | |
312,380 | Tableau | [Redacted] | |
548,330 | Alteryx | [Redacted] | |
1,142,350 | 3,970,190 | ||
Total: 5.1 million |
Background
There were several data and analytics requirements for the ArriveCAN ecosystem which included the ArriveCAN App, ArriveCAN backend, Contact Trace App, Mandatory Random Testing, as well as integration with the existing CBSA passage processing. Work included data engineering and data pipeline development, testing, deployment and change implementation to transform data to a usable form, ingest and integrate data from multiple systems, as well as design changes to keep in synch with ArriveCAN's 70 releases. (See Annex 1 for a comprehensive breakdown).
Analytics work included the development and deployment of interactive self-serve dashboards that were designed and automated to provide necessary information for border operations management and program integrity. Automated reporting was provided to both CBSA and PHAC to support senior management decisions; data was transferred to PHAC to enable PHAC's Compliance and Enforcement mandate, and ongoing support was provided to enable PHAC data analytics.
In addition, a data and analytics working group comprised of CBSA and PHAC resources met at least weekly, to facilitate PHAC's understanding of the data, the business processes, and to provide analytics support.
Efficiency at the border
Proposed response
In January of 2020 the government of Canada began implementing incremental measures to respond to the emerging covid19 pandemic, gradually increasing requirements.
As of , all travellers were required to provide their contact tracing information and a quarantine plan. This was initially accomplished through the an officer desktop application in land mode and contact tracing paper forms in air mode. Collection of information manually at the port of entry was a long process, adding several minutes to each traveller's processing time (up to 6 or 7 minutes). In air mode, PHAC was required to input all of the information collected on a paper form into their contact tracing and compliance application in order to have a digital record of the information.
These actions were critical to protecting public health and safety at this stage in pandemic when contact tracing was a key element of the infection response, the virus was not well understood and health outcomes for individuals infected were often severe. The manual nature of process generated bags and bags of paper and the time required by PHAC to input information into systems, often in excess of a week, made the process less effective.
In April, 2020, ArriveCAN was developed and implemented by the Canada Border Services Agency (CBSA) and PHAC as a web-based and mobile tool for capturing travel and public health information from travellers prior to arrival in Canada. At the time it was implemented it was optional.
All travellers, regardless of vaccination status and mode of transportation, were required to submit their contact tracing information and quarantine plan. On , the requirement to provide this information via ArriveCAN, up to 72 hours before entering Canada by air, became mandatory. On , this was extended to land and marine modes. This requirement remained in force until the expiry of the OIC on
Border measures evolved along with the various stages of the pandemic. ArriveCAN did too, consistently introducing new functionality to provide efficiencies in processing travel volumes that increased along with this evolution.
Before ArriveCAN became mandatory, the application of all public health measures required Border Service Officers (BSOs) to perform manual reviews of proof of vaccination certificates for all travellers (vaccinated and unvaccinated) in addition to posing all health screening questions. Furthermore, officers were required to manually collect: contact information including addresses, phone numbers and email addresses as well as 14-day travel histories and information on the traveller's quarantine plan.
Manual collection of public health information was both challenging and time consuming. Travellers had to retrieve vaccination information and additional identification documents with address information (drivers licence) from accompanying travellers which created processing delays. When a traveller submitted this information electronically using ArriveCAN prior to arrival, their border experience became more similar to pre-pandemic, where they would only be asked routine customs/immigration questions.
Although no specific metric exists to detail the time saved in processing travellers with ArriveCAN submissions, it can be stated that manual traveller processing without ArriveCAN added several minutes of processing time per traveller. This had a significant impact on traveller processing wait times in all modes and unmanageable congestion, particularly in airports that would have been worse in the absence of the app.
While the ArriveCAN app became the focus of frustration with public health measures in the media, the administration of those measures under the OIC was made significantly easier for travellers through the use of the ArriveCAN app.
Although ArriveCAN was an invaluable tool in traveller processing there were challenges that affected a small yet significant number of travellers. This included the ArriveCAN glitch that affected many iOS users after the update. Once discovered, the issue was remedied and communicated to travellers. Most other challenges were related to user error (both traveller and BSO) which caused some travellers to be ordered to quarantine when they should not have been. The CBSA had processes in place to review a quarantine order and rescind it, if a traveller believed they were receiving a quarantine notification in error.
The CBSA implemented numerous measures – both policy and system-based – to make the requirement to submit ArriveCAN information easier for the travelling public, including:
- Although travellers were required to complete ArriveCAN prior to arrival in Canada (or prior to boarding a flight bound destined for Canada), there were a number of travellers who arrived without ArriveCAN completed and CBSA adopted a facilitative approach where operationally feasible
- Student Ambassadors were hired at major international airports to assist travellers with ArriveCAN completion; thereby, ensuring that travellers arrived at CBSA with their public health information already submitted, increasing processing efficiency
- Wi-Fi was installed at several POEs so that travellers could easily access and complete their submission in the app
- National Interest Exemptions (NIEs) for both right of entry travellers and foreign nationals were implemented at land ports of entry to allow fully vaccinated travellers one time entry when arriving for the first time without having completed ArriveCAN. This reduced processing times by freeing border personnel from providing help to travellers in completing ArriveCAN
- Push notifications for iPhone and Android devices were implemented in order to advise travellers to update to the most recent version of ArriveCAN prior to making a submission, ensuring travellers were always using the most up-to-date version of the application
- CBSA Communications did continual outreach to the public via social media platforms in order to ensure public awareness of the ArriveCAN app and the mandatory requirement for its use under the Emergency Order
- CBSA collaborated with air carriers to promote ArriveCAN compliance by communicating ArriveCAN requirements to their customers and confirming completion prior to boarding
- A saved traveller profile was added in that allowed exempt and non- exempt travellers to save their profiles in ArriveCAN and allowed certain cohorts to use reusable receipts. This reduced the amount of data that a traveller was required to re-input for each new submission
- With the resumption of cruise travel in , the application was updated to allow for the submission of cruise ship information and for the use of US QR codes when submitting proof of vaccination
- In , ArriveCAN digitized the PHAC handouts to streamline the traveller experience
ArriveCAN remains optional at this time as public health questions have been removed from the application. Advance CBSA Declaration is available for travellers returning to Canada to benefit from more efficient processing at 6 major airports. Beginning in , travellers arriving by air in Toronto, Montreal, Vancouver, Calgary, and Winnipeg and Halifax are able to save time on arrival by voluntarily completing their CBSA declaration in advance.
User accessibility
Salary | Non salary | ||
---|---|---|---|
(in $ thousands) | Vendor names | Average per diem | |
751.0 | BDO Canada | [Redacted] | |
85.6 | Dalian | [Redacted] | |
847.5 | GC Strategies Inc. | [Redacted] | |
30.0 | 1,684.2 | ||
Total: 1,714.2 |
Context
Accessibility is the removal and prevention of barriers for people with permanent, situational and/or temporary disabilities. This includes people with visual, hearing, mobility and cognitive impairments.
Accessibility ensures that everyone can perceive, operate, understand, and interact with information on the internet regardless of ability. Accessibility in Canada is about creating communities, workplaces and services that enable everyone to participate equally and fully in society without barriers.
The Accessible Canada Act applies to all Government departments and agencies, including the CBSA. The Act outlines seven key priorities, including providing proactive identification, removal, and prevention of barriers to accessibility in information and communication technology, the design and delivery of programs and services, and transportation.
Background
The ArriveCAN web application meets international accessibility standards, including the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 AA Standard.
To ensure ArriveCAN was accessible, the CBSA hired a third party to conduct audits against each of the ArriveCAN platforms; aid in the prioritization of activities, and provide technical guidance to designers, developers and testers.
The audits tested the human impacts using ArriveCAN with assistive technologies such as screen readers, input devices, and voice control, to ensure users could perceive, operate, understand, and interact with information.
ArriveCAN web is WCAG AA compliant, and the ArriveCAN mobile versions (iPhone and Android) are targeting fall 2022 for WCAG AA compliance. Accessibility compliance means that most users with disabilities will be able to successfully access and use ArriveCAN on any of its platforms; it does not mean that the application will work perfectly for everyone.
ArriveCAN's content meets both the CBSA's and the Government of Canada's digital style standards.
Digital content was reviewed to meet the language grammar, style, clarity and grade eight reading level standards used by the CBSA. It was also reviewed to ensure alignment with the Canada Style Guide for accessible communication and the Government of Canada Playbook on Digital Standards, which are the Government of Canada's standards. Areas with language that did not meet standards were flagged by support as requiring additional work.
Talking points / Speaking notes for the Vice-President
On , CBSA published an Accessibility Notice on accommodations and the alternative application format available for disabled individuals.
The CBSA has detected and corrected more than 1200 accessibility tickets across ArriveCAN platforms (Web, Android, or iOS) since .
ArriveCAN web is WCAG 2.1 AA compliant, and the mobile versions are planned to be by fall 2022. This is the predominant international accessibility standard, and ArriveCAN is the first CBSA application to meet this level of compliance.
ArriveCAN also adheres to strict digital content standards put forward by the Government to ensure easy readability in English and French.
To meet both WCAG and digital content standards, ArriveCAN used third-party reviewers who are experts in these fields. Not only did this allow us to deliver a more accessible product faster, but it helped make the product easier to use for a broader population. We believe this contributed to its strong ratings on the both the Apple (4.4 stars) and Play (4.5 stars) stores.
On going use
Proposed response
The CBSA integrated the Advance CBSA Declaration into the mobile ArriveCAN app in , allowing travellers at Toronto Pearson and Vancouver International to voluntarily complete their customs declaration in advance of arrival. This initiative has been expanded to Montreal, Winnipeg and Halifax airports, and will be rolled out to other major airports over the coming year. It is expected to reduce traveller processing time on arrival.
The CBSA is committed to building on the success of the ArriveCAN app and will roll out other initiatives designed to deliver a better and faster border experience for travellers in the coming months and years.
Traveller Modernization represents a major transformation for the CBSA. Through this initiative, the CBSA is making available new technology that will transition to a digital self-service model with many transactions being accessible before an incoming traveller reaches a port of entry.
The Digital Traveller Experience (DTE) will be a new digital self-service processing channel for travellers, which will allow them to provide conveyance, biographic and biometric identity information to the CBSA electronically in advance of their arrival in Canada on a voluntary basis.
In adopting a self-service, pre-border service delivery model, the Agency would streamline processing for low-risk travellers and redeploy its highly trained officers to more valuable tasks related to compliance and complex examinations.
Background
The CBSA operates in a complex and dynamic environment where it must respond to emerging threats and global economic and migratory trends, while remaining steadfast and vigilant in its commitment to protect the security of Canada's people, economy and infrastructure. Rising travel volumes prior to the COVID-19 pandemic highlighted the need for the CBSA to adapt its operating models and resource levels to an increasingly digital processing environment.
As travel restrictions have now eased, all countries will be competing to encourage travel and aid economic recovery.
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