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Overview: President transition 2022

CBSA overview

Mandate, vision and authorities

Our mandate

The CBSA provides integrated border services that support national security and public safety priorities and facilitates the free flow of persons and goods, including animals and plants.

Our vision

An integrated border agency that is recognized for service excellence in ensuring Canada's security and prosperity.

Our authorities

The CBSA administers and enforces over 90 acts, regulations and international agreements including the CBSA Act, Customs Act, Immigration and Refugee Protection Act and others (Annex 4).

CBSA Mandate letter commitments

We are committed to working with Public Safety and Portfolio Agencies, as well as other government departments (OGDs) and other agencies to address your Mandate Letter Commitments from the Minister of Public Safety.

These commitments are:

  • Ensuring the safe, responsible and compassionate management of the border with the United States (U.S.) and other ports of entry into Canada
  • Continuing to modernize infrastructure and processes at Canada's ports of entry, including digital and right touch technology for travellers and conveyances
  • Ensuring the safety, security and integrity of our borders, including measures to address the trafficking of firearms and illicit drugs, and irregular migration
  • Introducing legislation to create a review body for the CBSA

Where we work

The CBSA is one of the largest federal service providers, and the second largest law enforcement agency in Canada.

Over 15,000 full-time equivalents (FTEs), including over 6,500 uniformed personnel, provide services at multiple points across Canada and abroad.

Where we serve:

  • 10 cruise ship operations
  • 405 small vessel reporting sites
  • 50 inland offices
  • 3 mail processing centres
  • 975 sufferance warehouses
  • 26 rail offices
  • 117 land border crossings
  • 1 national targeting entre
  • 207 airports
  • 9 ferry terminals
  • 213 commercial vessel clearance facilities
  • 38 international offices

Agency resource profile (2022 to 2023)

Headquarters
Branch Total budget ($) Total staff
CTB 117,526,257 636
TB 53,690,271 518
IEB 129,944,425 923
FCMB 258,976,753 990
HRB 103,918,119 1,250
ISTB 254,237,740 1,349
SPB 80,821,714 780
IAPED 6,093,998 65
Regions
Region Total budget ($) Total staff
Atlantic 74,265,091 706
Quebec 219,167,952 1,992
Northern Ontario 66,141,834 636
Greater Toronto Area 230,465,391 2,306
Southern Ontario 152,954,264 1,493
Prairie 119,329,076 1,160
Pacific 180,302,486 1,898

Results for Canadians (2021 to 2022)

Managing the flow of people and goods to support the economy

Travellers:

  • 12.3 million land travellers
  • 6.5 million air travellers
  • 163,200 marine travellers
  • 566,300 work and study permits issued

Goods:

  • $33.3 billion in duties and taxes collected
  • 21.6 million commercial releases
  • 130.2 million courier shipments
  • 28,200 cargo trains and vessels

Protecting Canadians, and Canadian agriculture and industry

  • 7,464 removals (persons inadmissible to Canada)
  • 4,852 detentions processed between to
  • 1,122 penalties for failure to declare plant, food and animals
  • Over 66,400 illicit weapons seized
  • Over 1,800 kilograms in tobacco seizures
  • Over 36,100 drug seizures (valued at $590 million)

How we achieve our results

Economy

  • Facilitating the flow of legitimate goods and travellers (citizens, permanent residents and visitors) across the border, supporting tourism and commerce
  • Collecting duties and taxes
  • Implementing trade agreements, and anti-dumping and countervailing duties
  • Working with the U.S. Customs and Border Protection Agency to manage the shared border and one of the largest bilateral trade relationships in the world

Public health and safety

  • Examining goods, including food, animal and plants for threats to human health, agriculture and the environment, such as African Swine Fever and invasive alien species
  • Deterring and seizing firearms, drugs, and other illicit goods

Security

  • Screening travellers for immigration status and admissibility
  • Countering terrorism, human trafficking and money laundering
  • Working with law enforcement partners to find and remove foreign nationals who are inadmissible

Our pandemic response

We work closely with the Public Health Agency of Canada and other partners to protect public health while maintaining vital supply chains and mitigating the economic impact of travel restrictions.

0.8% of total COVID-19 cases linked to travel outside of Canada, and an additional 0.4% is related to domestic exposure to a traveller.

Public health imperatives have transformed border management; we have adapted and continue to do so. Our efforts have included:

  • Rapidly developing and implementing new border measures and screening requirements
  • Expediting shipments of vaccines and personal protective equipment
  • Developing and launching a new service channel (ArriveCAN app) to allow travellers to provide health and vaccination information quickly and securely
  • Engaging U.S. counterparts to manage the shared border
  • Redeploying front line resources to ensure the movement of commercial goods and support the economy
  • Easing restrictions for vaccinated travellers

Our changing environment

More people on the move, more often

  • Managing a record number of asylum claims in 2019 (29,365) which includes irregular migration
  • Processing increasing immigration that supports the economy, (for example, visitors who sustain the tourism industry, as well as foreign workers and students)
  • Growing travel volumes and service expectations (18% increase in air mode from [2015 to 2016] to [2019 to 2020])
  • These trends were suppressed by the pandemic, but they are resuming now as travel restrictions are being lifted around the world

Evolving and diversifying commerce and trade

  • Increasing trade volumes and rapidly changing landscape (for example, CUSMA, Brexit)
  • Skyrocketing Courier Low Value Shipment (CLVS) volumes, challenging enforcement and revenue collection (233% increase since 2015 to 2016)

Increasing threat complexity

  • Transnational criminal organizations employing increasingly sophisticated concealment methods
  • Rising incidence of smuggling, counterfeit goods, human trafficking, money laundering and proceeds of crime
  • Increasing volumes resulting in greater potential for Canadians to be exposed to harmful contraband (for example, illegal firearms and illicit substances)

International partners: Common challenges

  • Our "Border Five" (B5) partners face the same global challenges as we do, and are modernizing to address them
  • The B5 has a common vision of the Border of the future
    • Digital
    • Secure
    • Touchless
  • Need to work together to support information sharing to manage risk, and facilitate trade and travel
  • Managing complex relationships requires early and sustained engagement

Post-COVID environment

The Border of the Future is more relevant than ever. Lessons learned have highlighted the importance of:

  • Close cooperation and interoperability with federal, domestic and international partners
  • Flexibility in shifting resources in response to emergencies and volume surges
  • Robust intelligence and analysis to anticipate and prepare for emerging threats
  • Modern tools, infrastructure and policy frameworks to support rapid responses

As such, we are working to enhance service in the traveller and commercial streams, replacing processes tied to in-person, physical interactions with secure digital interactions.

Priority initiatives include:

  • Safety and Security of Commerce and Trade: address eCommerce volumes that have continued to increase under COVID restrictions and will continue to do so now that border restrictions are lifted
  • Traveller Modernization: support recovery of travel and tourism industry by implementing a streamlined, more touchless border experience
  • Preclearance: push out the border with proofs of concept in the U.S.
  • Sustainability: renew and replace legacy IT and physical infrastructure
  • CBSA Assessment and Revenue Management: simplifying and digitalizing import and duty collection processes
  • STCA: Exploring options for a renewed Canada-US Safe Third Party Agreement

Focus going forward

Five core principles – CBSA ecosystem:

Pushing the border out

  • Receiving more data from clients in all modes before border crossing
  • Using advanced data to better understand who and what is coming into the country to automate risk assessment and enhance decision-making
  • Identifying threats earlier in the process
  • Improving client experience and engagement through integrated digital tools and channels

Harnessing the power of data and analytics

  • Leveraging insights from data, analytics, and artificial intelligence to support and drive operational and strategic decision making and investments, in alignment with CBSA Renewal
  • Supporting BSOs for timely decision making via data driven intelligence and risk insights
  • Building efficiencies and ensuring optimal allocation of resources for better services

Generating revenue

  • Collecting duties and taxes directly from clients in advance of the delivery of goods
  • Improving the method for defining client fees and charges
  • Enhancing duty and tax collection

Modernizing how people and goods cross the border

  • Driving border processing with data analytics, biometrics, and artificial intelligence
  • Reducing physical touch with increased use of digital tools and channels
  • Working more closely with partners who own/operate facilities where CBSA is present to achieve common goals

Investing in our people

  • Providing officers with new or upgraded devices, tools, and technology
  • Preparing officers to focus attention on complex and high-risk issues
  • Assigning and tasking officers based on intelligence risks, and volumes with automated tools
  • Supporting employees in adapting to the way our work is changing

Moving towards reconciliation

CAN-US border physically divides Indigenous Nations and traditional lands, posing challenges to cross-border movement, traditional practices, economies and familial and cultural ties.

Multiple federal departments are responsible for legislative regimes that impact Indigenous border mobility: IRCC, ISC, CIRNAC, GAC, PHAC

Guided by its Indigenous Framework and Strategy, the CBSA works collaboratively to address border crossing issues and proactively makes operational changes to address policy barriers with OGDs and Indigenous partners.

Key initiatives

  • Hans Island Consultation
  • Repatriation of Indigenous Cultural Items
  • Land Border Crossing Project
  • MCA-CBSA Border Collaboration Initiative
  • Recognition of Indigenous Rights and Self-Determination Tables

Notable achievements

  • Mandatory Processing Indigenous Travellers and Sacred Goods Online Training
  • Repatriation of Siksika Nation and Six Nations of the Grand River Cultural Items
  • CBSA Policy on the Agency's Relationship with Indigenous Peoples
  • Mohawk Council of Akwesasne - CBSA Design Thinking and Border Collaboration Initiatives

Future scan

  • Reclaiming Indigenous Names
  • UNDA Implementation
  • R. v Desautel: Interdepartmental Work Plan
  • Arctic Sovereignty
  • Mandatory 5% indigenous Procurement

Border of the future results

The CBSA will transform Canada's borders to ensure that safe travel and trade continue to drive Canada's economy and ensure ability to respond to current and future threats to health, safety and security. Modern, effective borders will:

Support economic recovery

Ensure private industry can depend on the CBSA to move goods into the Canadian market efficiently, stimulating economic growth in a post-COVID environment.

Protect security and public health

Stop dangerous goods and people from entering Canada, supporting broader public safety and national security priorities, as well as protecting public health through border measures.

Enhance service and efficiency

Provide better service to businesses and travellers by implementing processes that are seamless and secure, using innovative and interoperable technologies and insights from analytics.

Annex 1: Key partners / Stakeholders

Key federal partners

  • Public Safety Portfolio (Public Safety Canada, Royal Canadian Mounted Police, Canadian Security Intelligence Service, Correctional Service of Canada)
  • Immigration, Refugee, and Citizenship Canada
  • Public Health Agency of Canada
  • Canadian Food Inspection Agency
  • Foreign Affairs and International Trade Canada
  • Canada Post Corporation
  • Transport Canada
  • Industry Canada
  • Human Resources and Skills Development Canada (Labour Program)
  • Finance Canada
  • Justice Canada

Local law enforcement

Provincial and municipal law enforcement agencies

International partners

  • United States–U.S. Customs and Border Protection (under Department of Homeland Security)
  • Mexico
  • Border 5 (Canada, United States, Australia, New Zealand and United Kingdom)
  • World Customs Organization (180 countries, 75% of which are developing countries)

Annex 2: Industry / Non-government organizations / Other stakeholders

The CBSA also works closely with industry associations, non-government organizations and other stakeholders on the design and evaluation of policies, work force, programs and services, including:

  • Association of International Customs and Border Agencies
  • The Black Legal Action Centre
  • Canadian/American Border Trade Alliance
  • Canadian Association of Importers and Exporters Incorporated
  • Canadian Chamber of Commerce
  • Canadian Courier and Logistics Association
  • Canadian Federation of Independent Business
  • Canadian Human Rights Commission
  • Canadian International Freight Exporters
  • Canadian Manufacturers and Forwarders Association
  • Canadian Society of Customs Brokers
  • Canadian Vehicle Manufacturers Association
  • International Air Transport Association
  • Railway Association of Canada
  • Shipping Federation of Canada
  • Customs and Immigration Union
  • Canadian Bar Association
  • Red Cross
  • United Nations High Commissioner for Refugees

Annex 3: Our core business lines

Travellers
Facilitating the flow of admissible travellers and goods into Canada while intercepting inadmissible travellers and goods
Commercial and Trade
Facilitating the import and export of commercial goods, ensuring the compliance of trade chain partners and collecting duties and taxes on imported goods
Intelligence and Enforcement
Targeting, identifying, investigating and conducting enforcement actions against those who do not comply with border-related legislation
Strategic Policy
  • Creating evidence-based policy analysis, through strategic foresight and collaborative relationships both domestically and internationally
  • Integrating data analytics to drive better outcomes and decisions for the Agency
Internal Services
Supporting border management workforce and human resources, finance and infrastructure, information technology, transformation, and corporate processes

Annex 4: Legislative authorities

The CBSA is established pursuant to the Canada Border Services Agency Act, which makes the CBSA responsible for administering and enforcing over 90 acts, regulations and international agreements.

Key program legislation for the CBSA includes the Customs Act and the Immigration and Refugee Protection Act.

Mandate letters

Minister of Public Safety

Minister of Public Safety Mandate Letter
Office of the Prime Minister
Ottawa, Canada K1A 0A2

Dear Minister Mendicino:

Thank you for agreeing to serve Canadians as Minister of Public Safety.

From the beginning of this pandemic, Canadians have faced a once-in-a-century challenge. And through it all, from coast to coast to coast, people have met the moment. When it mattered most, Canadians adapted, helped one another, and stayed true to our values of compassion, courage and determination. That is what has defined our path through this pandemic so far. And that is what will pave our way forward.

During a difficult time, Canadians made a democratic choice. They entrusted us to finish the fight against COVID-19 and support the recovery of a strong middle class. At the same time, they also gave us clear direction: to take bold, concrete action to build a healthier, more resilient future. That is what Canadians have asked us to do and it is exactly what our Government is ready to deliver. We will work to build that brighter future through continued collaboration, engagement, and the use of science and evidence-based decision-making. With an unwavering focus on delivering results, we will work constructively with Parliamentarians and maintain our strong partnerships with provincial, territorial and municipal governments and Indigenous partners. This decade has had an incredibly difficult start, but this is the moment to rebuild a more resilient, inclusive and stronger country for everyone.

The science is clear. Canadians have been clear. We must not only continue taking real climate action, we must also move faster and go further. As Canadians are increasingly experiencing across the country, climate change is an existential threat. Building a cleaner, greener future will require a sustained and collaborative effort from all of us. As Minister, I expect you to seek opportunities within your portfolio to support our whole-of-government effort to reduce emissions, create clean jobs and address the climate-related challenges communities are already facing.

This year, Canadians were horrified by the discovery of unmarked graves and burial sites near former residential schools. These discoveries underscore that we must move faster on the path of reconciliation with First Nations, Inuit and Métis Peoples. We know that reconciliation cannot come without truth and our Government will continue to invest in that truth. As Ministers, each of us has a duty to further this work, both collectively and as individuals. Consequently, I am directing every Minister to implement the United Nations Declaration on the Rights of Indigenous Peoples and to work in partnership with Indigenous Peoples to advance their rights.

We must continue to address the profound systemic inequities and disparities that remain present in the core fabric of our society, including our core institutions. To this effect, it is essential that Canadians in every region of the country see themselves reflected in our Government's priorities and our work. As Minister, I expect you to include and collaborate with various communities, and actively seek out and incorporate in your work, the diverse views of Canadians. This includes women, Indigenous Peoples, Black and racialized Canadians, newcomers, faith-based communities, persons with disabilities, LGBTQ2 Canadians, and, in both official languages.

Across our work, we remain committed to ensuring that public policies are informed and developed through an intersectional lens, including applying frameworks such as Gender-based Analysis Plus (GBA Plus) and the quality of life indicators in decision-making.

Canadians continue to rely on journalists and journalism for accurate and timely news. I expect you to maintain professional and respectful relationships with journalists to ensure that Canadians are well informed and have the information they need to keep themselves and their families safe.

Throughout the course of the pandemic, Canadians and their governments have adapted to new realities. Governments must draw on lessons learned from the pandemic to further adapt and develop more agile and effective ways to serve Canadians. To this end, I expect all Ministers to evaluate ways we can update our practices to ensure our Government continues to meet the challenges of today and tomorrow.

The success of this Parliament will require Parliamentarians, both in the House of Commons and the Senate, to work together across all parties to get big things done for Canadians. I expect you to maintain constructive relationships with your Opposition Critics and coordinate any legislation with the Leader of the Government in the House of Commons. As Minister, you are accountable to Parliament both individually, for your style of leadership and the performance of your responsibilities, and collectively, in support of our Ministry and decisions taken by Cabinet. Open and Accountable Government sets out these core principles and the standards of conduct expected of you and your office. I expect you to familiarize yourself with this document, which outlines my expectations for each member of the Ministry.

Our platform lays out an ambitious agenda. While finishing the fight against the pandemic must remain our central focus, we must continue building a strong middle class and work toward a better future where everyone has a real and fair chance at success and no one is left behind.

As Minister of Public Safety, you will prioritize efforts to keep cities and communities safe, notably by investing in crime prevention programming and implementing our firearms commitments. While continuing to support the important work of law enforcement, you will likewise prioritize policing reform to address systemic racism and ensure the Royal Canadian Mounted Police (RCMP) meets the needs of the communities it serves, and to ensure the RCMP continues its work to transform its culture and create a culture of accountability, equity, diversity and inclusion. You will also take action to modernize and maintain the integrity of our borders and address complex and evolving threats, including to our economy, and protect our national security interests. Furthermore, you will ensure continued compliance with accountability and review bodies.

To realize these objectives, I ask that you achieve results for Canadians by delivering the following commitments.

  • Continue to work to keep our cities and communities safe from gun violence by:
    • Continuing implementation of C-71 regulations for firearms licence verification and business record-keeping;
    • Making it mandatory for owners to sell banned assault weapons back to the government for destruction or have them rendered inoperable at the government's expense;
    • Requiring the permanent alteration of long-gun magazines so that they can never hold more than five rounds;
    • Banning the sale or transfer of magazines capable of holding more than the legal number of bullets;
    • Providing financial support to provinces and territories that implement a ban on handguns across their jurisdiction;
    • Implementing the gang prevention and intervention program to provide direct funding to municipalities and Indigenous communities; and
    • Working with the Minister of Justice and Attorney General of Canada to introduce "Red flag" laws to allow the immediate removal of firearms if that person is a threat to themselves or others, particularly to their spouse or partner, and increasing maximum penalties for firearms trafficking and smuggling.
  • With the support of the Minister for Women and Gender Equality and Youth, accelerate action to reform the RCMP, including by:
    • Enhancing the Management Advisory Board to create an oversight role over the RCMP;
    • Externalizing the Independent Centre for Harassment Resolution;
    • Establishing defined timelines to respond to recommendations from the Civilian Review and Complaints Commission;
    • Launching an external review of the RCMP's sanctions and disciplinary regime to determine the adequacy of existing sanctions and whether they are applied properly and consistently;
    • Prohibiting the use of neck restraints in any circumstance and the use of tear gas or rubber bullets for crowd control alongside developing national standards for the use-of-force; and
    • Conducting an external review of de-escalation training to make sure it results in the safest possible outcomes for officers and Canadians.
  • Introduce legislation to create a review body for the Canada Border Services Agency, including defined timelines for responding to complaints and recommendations.
  • Continue working with the Minister of Health and the Minister of Transport to protect the health and safety of Canadians through safe, responsible and compassionate management of the border with the United States and other ports of entry into Canada.
  • Engage with provinces, territories and municipalities that contract RCMP services to better connect the RCMP with community social support workers.
  • Continue to work with First Nations partners to co-develop a legislative framework for First Nations policing, and continuing to engage with Inuit and Métis on policing matters. You will be supported by the Minister of Indigenous Services and the Minister of Crown-Indigenous Relations.
  • Conduct an assessment of contract policing in consultation with provinces, territories, municipalities, Indigenous partners and stakeholders.
  • Accelerate work to establish a dedicated unit to investigate all forms of major financial crime and consider options to strengthen laws and investigative powers relating to financial crimes. Concurrently, you will work to bring forward a proposal for the establishment of the Canada Financial Crimes Agency, whose sole purpose will be to investigate these highly complex crimes. You will be supported in this work by the Minister of Justice and Attorney General of Canada and the Deputy Prime Minister and Minister of Finance.
  • Contribute to broader efforts to promote economic security and combat foreign interference by:
    • Introducing legislation to safeguard Canada's critical infrastructure, including our 5G networks to preserve the integrity and security of our telecommunications systems;
    • Expanding collaboration and information and intelligence sharing with Canadian partners and all orders of government to address security risks in foreign research and investment partnerships; and
    • Increasing resources available to the RCMP and national security agencies for this purpose.
  • Work with the Minister of Innovation, Science and Industry, and in close collaboration with Canadian industry and post-secondary institutions, to support innovation ecosystems across the country to support job creation, technology adoption and scale-up. This includes safeguarding Canada's world-leading research ecosystem, as well as our intellectual property (IP) intensive businesses.
  • Working with the Minister of Justice and Attorney General of Canada, Minister of National Defence and Minister of Innovation, Science and Industry, and with the support of the Minister of Foreign Affairs, continue to advance the National Cyber Security Action Plan, ensuring Canada is well positioned to adapt to and combat cyber risks, and ensure the security and integrity of Canada's critical systems.
  • Continue to support the Minister of Intergovernmental Affairs, Infrastructure and Communities to support an integrated government response to protect Canada's democratic institutions, including the federal electoral process, against foreign interference and disinformation, including cyber threats, and support the Minister of National Defence to ensure that Canada is in a position to respond to rapidly evolving risks and threats in cyberspace.
  • Work with the Minister of National Defence, the Minister of Foreign Affairs, and the Minister of Innovation, Science and Industry, and in collaboration with implicated ministers, to develop and implement a renewed National Cyber Security Strategy, which will articulate Canada's long-term strategy to protect our national security and economy, deter cyber threat actors, and promote norms-based international behavior in cyberspace.
  • Work with the Minister of Justice and Attorney General of Canada to bring forward measures to counter the rise of ideologically-inspired violent extremism and strengthen the capacity of Canadian police and prosecutors to bring to justice cybercriminals and terror suspects to the fullest extent of the law.
  • Continue to combat systemic racism and discrimination in the criminal justice system, including across all federal departments and agencies responsible for national security and the safety of Canadians. This also includes supporting the Minister of Justice and Attorney General of Canada in their work to address systemic racism and the overrepresentation of Black and racialized Canadians and Indigenous Peoples in the justice system.
  • Support the Minister of Housing and Diversity and Inclusion in the development of a National Action Plan on Combatting Hate, including by exploring potential adjustments to the Security Infrastructure Program to enhance effectiveness and to be more responsive to community needs.
  • Work with the Minister Natural Resources and President of the Queen's Privy Council and Minister of Emergency Preparedness to make our communities safe and increase forest resilience to wildfire, including training 1,000 new community-based firefighters, investing in equipment and other measures to reduce risks from wildfire and supporting fire management by Indigenous communities.
  • To ensure that a whole-of-government approach is taken, support the Minister of Labour in introducing legislation to eradicate forced labour from Canadian supply chains and ensure that Canadian businesses operating abroad do not contribute to human rights abuses.
  • Engage with provinces and territories to enact Clare's Law so that individuals at risk of domestic violence can request information from the police, including from the RCMP, about their partner's violent history.
  • Continue modernizing infrastructure and processes at Canada's ports of entry, including digital and right touch technology for travellers and conveyances, and ensuring the safety, security and integrity of our borders. This includes measures to address irregular migration and combat the trafficking of firearms and illicit drugs.
  • Advance reforms to the pardons program to address systemic barriers, promote reintegration and ensure the system is fair and proportionate.
  • With the support of the Minister of Mental Health and Addictions, continue advancing Canada's first-ever National Action Plan on Post-Traumatic Stress Injuries, including additional investment to support the health and well-being of first responders.
  • Develop a Federal Framework to Reduce Recidivism in consultation with provinces, territories, Indigenous communities, Black communities and other stakeholders. As part of this work, consider how to ensure that federal correctional institutions are safe and humane environments, free from violence and sexual harassment, and promote rehabilitation and public safety.
  • Work with the President of the Queen's Privy Council for Canada and Minister of Emergency Preparedness, Minister of Fisheries, Oceans and the Canadian Coast Guard, Minister of Transport and Minister of Health, among other colleagues, to ensure the Government of Canada continues to be prepared to proactively mitigate and respond to emerging incidents and hazards.
  • Work with the Minister of Environment and Climate Change and the President of the Queen's Privy Council for Canada and Minister of Emergency Preparedness, and with support of the Minister of Natural Resources, the Minister of Innovation, Science and Industry and the Sustainable Finance Action Council, develop a climate data strategy to ensure that the private sector and communities have access to data to inform planning and infrastructure investments.
  • Work with the Minister of Intergovernmental Affairs, Infrastructure and Communities to bolster the security of ministers and Parliamentarians.

As Minister, you are also responsible for actively engaging with your Cabinet and Caucus colleagues. As we deliver on our platform commitments, it will be important that members of the Ministry continue to collaborate and work constructively to support rigorous and productive Cabinet decision-making. I expect you to support your colleagues in delivering their commitments, leveraging the expertise of your department and your own lived experiences.

To best achieve results for Canadians, Ministers must be rigorous and coordinated in our approach to implementation. I would therefore ask that you return to me with a proposed approach for the delivery of your mandate commitments, including priorities for early implementation. Furthermore, to ensure we are accountable for our work, I will be asking you to publicly report to me, and all Canadians, on your progress toward these commitments on a regular basis.

As we have been reminded throughout the pandemic, adapting to change is not only something government should do, it is something government must do. As you work to fulfil our commitments, I expect you to actively consider new ideas and issues as they emerge, whether through public engagement, your work with Parliamentarians or advice from the public service. I also expect you to work with your Deputy Minister to assess priorities on a continual basis as we build a better future for all Canadians. In addition to achieving results, you are responsible for overseeing the work of your department and ensuring the effective operation of your portfolio.

As you staff your office and implement outreach and recruitment strategies for federally appointed leadership positions and boards, I ask that you uphold the principles of equity, diversity and inclusion. This helps ensure that federal workplaces are dynamic and reflective of the Canadians we serve. You will also ensure your Minister's office and portfolio are reflective of our commitment to healthy and safe workplaces.

Canadians expect us to work hard, speak truthfully and be committed to advancing their interests and aspirations. When we make mistakes – as we all will – Canadians expect us to acknowledge them, and most importantly, to learn from them.

I know I can count on you to fulfill the important responsibilities entrusted in you, and to turn to me, and the Deputy Prime Minister, early and often to support you in your role as Minister.

Sincerely,

Rt. Hon. Justin Trudeau, P.C., M.P.
Prime Minister of Canada

President

President of the Canada Border Services Agency mandate letter
From the Minister

Dear Mr. Ossowski:

It is with pleasure that I write to you in my capacity as Minister of Public Safety. In this letter, I will share some details about the mandate given to me by the Prime Minister and the many elements that involve the Canada Border Services Agency (CBSA), as well as my expectations for the Agency.

I want to begin by applauding the excellent work of CBSA employees, in particular in the face of the pandemic. Their dedication and professionalism has been critical in protecting the safety and security of Canadians. I also congratulate you and your senior executive team for your leadership in making this happen.

As you know, the Prime Minister has given me a mandate to act in several important areas, and many of these touch upon the work of the CBSA. This includes modernization, maintaining the integrity of our borders and addressing evolving threats; ensuring continued compliance with review bodies to maintain Canadians' confidence; using lessons learned from the pandemic to better serve the public.

It is essential that CBSA maintain the confidence of Canadians, which includes operating within the law and respecting the Canadian Charter of Rights and Freedoms. CBSA must also work to eliminate any systemic racism or unconscious bias in its operations, and apply a GBA+ lens to its work and policies. Internally, this means ensuring a healthy and inclusive workplace for all employees. Externally, it includes addressing instances where racialized Canadians and newcomers have faced additional barriers, and ensuring that minority communities are not subject to unfair treatment.

To realize these objectives, the Prime Minister has asked that I deliver on the following specific commitments that involve the CBSA:

  • Introduce legislation to create a review body for the CBSA, including defined timelines for responding to complaints and recommendations.
  • Continue working with the Minister of Health and the Minister of Transport to protect the health and safety of Canadians through safe, responsible and compassionate management of the border with the United States (U.S.) and other ports of entry into Canada.
  • Continue modernizing infrastructure and processes at Canada's ports of entry, including digital and right touch technology for travellers and conveyances.
  • Ensure the safety, security and integrity of our borders, including measures to address the trafficking of firearms and illicit drugs, and irregular migration.

In order to realize these objectives I expect the CBSA to:

  • Work with Public Safety Canada and Portfolio partners to create a review body for the CBSA, and prepare to engage with it as soon as it receives Parliamentary approval. This includes responding to complaints and recommendations within defined timelines and fostering a culture of awareness and openness. This will help maintain public confidence, advance equity and procedural fairness, and combat systematic racism.
  • Continue working with Health Canada, the Public Health Agency of Canada and Transport Canada in protecting the health and safety of Canadians. This necessitates safe and compassionate management of our borders in light of the ongoing pandemic.
  • Continue modernizing Canada's ports of entry. This includes implementing digital and right touch technology for travellers and trade; supporting various Immigration, Refugees and Citizenship Canada (IRCC) led initiatives, including work with the U.S. on Safe Third Country Agreement modernization; and advancing work on the multi-year Traveller Modernization initiative, including creating a new legal authority for the CBSA to collect biometric data.
  • Maintain the integrity of Canada's borders. This includes: measures to address irregular migration by increasing the efficiency of asylum claim processing, the removal of inadmissible persons, and reviewing and streamlining inadmissibility processes to maintain procedural fairness. Keeping Canadians safe and combatting the trafficking of firearms and illicit drugs will remain a top priority in maintaining border integrity.

In addition to supporting me in realizing these objectives, I expect the CBSA to:

  • Provide me timely advice on post-pandemic border policy to ensure that the health and safety of Canadians is protected while maintaining an efficient flow of travellers and goods across the border.
  • Continue efforts to address systemic racism and discrimination in CBSA's service to Canadians and other travellers, including increasing diversity and inclusion in the Agency's workforce, including senior staff, and ensuring that the CBSA is free of harassment and sexual violence. I will also count on your support for the Government's overall plan to address gender-based violence.
  • Continue working closely with partners to advance action on reconciliation with Indigenous communities.
  • Advance the Government's border-related commitments in the Roadmap for a Renewed Canada-U.S. Partnership, including working with domestic and U.S. partners to support my engagement in a renewed Canada-U.S. Cross-Border Crime Forum and make progress on shared priorities.
  • Support Employment and Social Development Canada and other partners as they advance measures to eradicate forced labour from Canadian supply chains and ensure that Canadian businesses operating abroad do not contribute to human rights abuses.
  • Continue supporting immigration priorities with partners from IRCC, such as ensuring safe passage and resettlement of people under threat, including from Afghanistan and Ukraine; in addition to providing ongoing operational support for the Annual Immigration Levels Plan.
  • Use an intersectionality lens and continuously assess how policies and practices may adversely affect historically marginalized groups, including, but not limited to, women, Indigenous, Black and Racialized Canadians, LGBTQ2S+, and Canadians with disabilities, to ensure determinations are free of bias and prejudice.
  • Ensure evidence and documents used to make determinations on inadmissibility are free of bias, prejudice and up to date.
  • Implement and ensure sound stewardship of the various investments the Government has made in the CBSA.

I look forward to a productive and collaborative relationship as we work together to modernize and maintain the integrity of our borders and protect Canadians.

Yours sincerely,

The Honourable Marco E. L. Mendicino, P.C., M.P.
Minister of Public Safety

Office of the Minister of Public Safety

Contact list

Office of the Minister of Public Safety Canada
269 Laurier Ave West, 19th Floor, Ottawa ON K1A 0P8
Name Title Office BB / Cell BBM Email
Hon. Minister Mendicino Minister - - - -
Jones, Mike Chief of Staff - [Redacted] [Redacted] mike.jones@ps-sp.gc.ca
Savard-Shaw, Julie Deputy Chief of Staff - [Redacted] [Redacted] julie.savard-shaw@ps-sp.gc.ca
Jamieson, Rob Senior Advisor - [Redacted] [Redacted] rob.jamieson@ps-sp.gc.ca
Kurusamy, Gowthaman Director of Operations - [Redacted] [Redacted] gowthaman.kurusamy@ps-sp.gc.ca
Cohen, Alexander Director of Communciations - [Redacted] [Redacted] alexander.cohen@ps-sp.gc.ca
Murdock, Kelly Director of Parliamentary Affairs and Issues management - [Redacted] [Redacted] kelly.murdock@ps-sp.gc.ca
Masotti, Chris Operations Advisor - [Redacted] [Redacted] christopher.masotti@ps-sp.gc.ca
Macbride, Craig Communications Advisor - [Redacted] [Redacted] craig.macbride@ps-sp.gc.ca
Froehlich, Miro Special Assistant – Quebec Desk - [Redacted] [Redacted] miro.froehlich@ps-sp.gc.ca
Horonowitsch, Emily Senior Policy Advisor and Quebec Advisor - [Redacted] [Redacted] emily.horonowitsch@ps-sp.gc.ca
Habert, Andie Issues and Parliamentary Affairs Advisor - [Redacted] [Redacted] andie.habert@ps-sp.gc.ca
Torok, Zachary Special Assistant—Ontario Desk - [Redacted] [Redacted] zachary.torok@ps-sp.gc.ca
Lewis, Conor Assistant to Parliamentary Secretary - [Redacted] [Redacted] conor.lewis@ps-sp.gc.ca
Lubka-Lewyckyj, Larysa Policy Advisor - [Redacted] [Redacted] larysa.lubka-lewyckyj@ps-sp.gc.ca
Torrie, Keith Policy Advisor - [Redacted] - keith.torrie@ps-sp.gc.ca
Champoux, Audrey Press Secretary - [Redacted] - audrey.champoux@ps-sp.gc.ca
Bhatt, Kriti Special Assistant - [Redacted] - kriti.bhatt@ps-sp.gc.ca
Milliard, Denis Minister's Chauffeur - [Redacted] - denis.milliard@ps-sp.gc.ca
Samiei, Noor Intern - [Redacted] - noor.samiei@ps-sp.gc.ca
Zaia, Reem Director of Policy and Legal Affairs - [Redacted] - reem.zaia@ps-sp.gc.ca
Office of the Departmental Assistant
269 Laurier Ave West, 19th Floor, Ottawa ON K1A 0P8
McDaniel, Carly Departmental Assistant - [Redacted] [Redacted] carly.mcdaniel@ps-sp.gc.ca
Featherston, Thomas Senior Analyst - [Redacted] - thomas.featherston@ps-sp.gc.ca
Beauchamp, Mary Ellen Office Manager 613-990-1296 [Redacted] - mary-ellen.beauchamp@ps-sp.gc.ca
Public Safety Concierge
Morais, Alain DG and Public Safety Concierge - [Redacted] - alain.morais@canada.ca
Office of the Member of Parliament – Ottawa
229 Wellington, #230, House of Commons, Ottawa ON
- - - - - -
- - - - - -
- - - - - -
Office of the Minister – Constituency – Toronto
- - - - - -
- - - - - -
Minister's Regional Office – Toronto
150 King St. West, suite 2404, Toronto, ON
Ponce, Pierre Manager - [Redacted] - pierre.ponce@pco-bcp.gc.ca
Office of the Parliamentary Secretary
House of Commons, Ottawa ON K1A 0A6
- - - - - -
Office of the Deputy Minister
269 Laurier Ave West, 19th Floor, Ottawa ON K1A 0P8
Tel: 613-991-2890
Name Title Office BB / Cell BBM Email
Stewart, Rob Deputy Minister 991-2895 [Redacted] - rob.stewart@ps-sp.gc.ca
Geddes, Tricia Associate Deputy Minister 949-0322 [Redacted] [Redacted] tricia.geddes@ps-sp.gc.ca
May, Bronwyn Chief of Staff 991-2893 [Redacted] [Redacted] bronwyn.may@ps-sp.gc.ca
Payer, Alexina Deputy Chief of Staff and Advisor to the Associate DM 991-5639 [Redacted] [Redacted] alexina.payer@ps-sp.gc.ca
Laverdiere, Patricia Senior Advisor to DMO, and Manager DMO Correspondence 991-2878 [Redacted] [Redacted] patricia.laverdiere@ps-sp.gc.ca
Jean, Frederik Senior Advisor to DMO 991-5693 [Redacted] [Redacted] frederic.jean@ps-sp.gc.ca
Veitch, Laura Executive Assistant to the Deputy Minister 991-2891 [Redacted] [Redacted] laura.veitch@ps-sp.gc.ca
Dawson, Cindy Executive Assistant to the Associate DM 990-2633 [Redacted] [Redacted] cindy.dawson@ps-sp.gc.ca
Keffala, Ihsen DMO Correspondence Officer
Administrative Assistant
949-9719 [Redacted] [Redacted] ihsen.keffala@ps-sp.gc.ca
Thibault, Stéphane DMO Correspondence Officer
Administrative Assistant
949-6510 [Redacted] [Redacted] stephane.thibault@ps-sp.gc.ca
Public Safety - Assistant Deputy Ministers
Amyot, Patrick Assistant Deputy Minister, CMB 990-2615 [Redacted] [Redacted] patrick.amyot@ps-sp.gc.ca
Bhupsingh, Trevor Senior Assistant Deputy Minister, EMPB 993-4325 [Redacted] [Redacted] trevor.bhupsingh@ps-sp.gc.ca
Dakalbab, Talal Assistant Deputy Minister, CPB 990-2703 [Redacted] [Redacted] talal.dakalbab@ps-sp.gc.ca
Moran, Chris Assistant Deputy Minister, Indigenous Policing Task Force - [Redacted] [Redacted] chris.moran@ps-sp.gc.ca
Rochon, Dominic Senior Assistant Deputy Minister, NCSB 990-4976 [Redacted] [Redacted] dominic.rochon@ps-sp.gc.ca
Wherrett, Jill (current actor is Maidment, Leanne) Assistant Deputy Minister, PACB - - - (leanne.maidment@ps-sp.gc.ca)
Agency Heads
Kelly, Anne Commissioner, CSC 995-5781 [Redacted] [Redacted] anne.kelly@csc-scc.gc.ca
Lucki, Brenda Commissioner, RCMP 843-4613 [Redacted] [Redacted] brenda.lucki@rcmp-grc.gc.ca
Oades, Jennifer Chairperson, PBC 954-1154 [Redacted] - jennifer.oades@pbc-dcc.gc.ca
O'Gorman, Erin President CBSA - - - -
Vigneault, David Director, CSIS 842-1200 [Redacted] [Redacted] vigneaultd@smtp.gc.ca
VIP PS IT: 991-7053 and [Redacted]

Organizational chart

Minister's office

Chief of Staff
Mike Jones

Deputy Chief of Staff
Julie Savard Shaw

  • Director, Parliamentary Affairs
    Kelly Murdock
    • Parliamentary Secretary Assistant
      Conor Lewis
    • Issues Manager
      Andie Habert
    • Senior Policy Advisor
      Vacant
    • Assistant
      Vacant
  • Director of Policy
    Reem Zaia
    • Special Assistant
      Emily Horonowitsch
    • Policy Advisor
      Keith Torrie
    • Policy Advisor
      Larysa Lubka-Lewyckyj
    • Policy Advisor
      Vacant
  • Director of Communications
    Alexander Cohen
    • Senior Special Assistant
      Vacant
    • Senior Policy Advisor
      Press Secretary
      Vacant
    • Senior Policy Advisor
      Vacant
    • Press Secretary
      Audrey Champoux
  • Director of Operations
    Gowthaman Kurusamy
    • Senior Special Assistant, Ontario Desk
      Gabriel Broderick
    • Operations Advisor
      Chris Masotti
    • Special Assistant, Quebec Desk
      Miro Froelich
    • Senior Special Assistant, Ontario
      Zachary Torok
  • Director, Issues Management Senior Advisor
    Rob Jamieson
    • Senior Special Assistant
      Vacant
  • Support Staff
    Executive Assistant to Chief of Staff
    Kritti Bhatt
    • Driver
      Denis Milliard
    • Support Staff
      Vacant
    • Support Staff
      Vacant
    • Support Staff
      Vacant
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