Travellers
CanBorder: eDeclaration mobile app

CanBorder suite of apps

The eDeclaration mobile app helps to save time at the border upon arrival in Canada.

Benefits

The mobile app:

  • is quick, simple and secure
  • operates entirely in airplane mode (once downloaded)
  • stores only non-sensitive information
  • allows you to create a customs and immigration declaration for up to 5 travellers per address
  • reduces your processing time at an airport arrival kiosk (Primary Inspection Kiosk) by up to 50% upon arrival

Who can use the app

Most travellers, including returning residents and foreign nationals, arriving at a Canadian airport with Primary Inspection Kiosks.

Who cannot use the app

  • Unaccompanied minors
  • Travellers with a non-machine readable travel document
  • Travellers using a NEXUS kiosk

How to use the app

Before you arrive

  1. Download the eDeclaration mobile app for free onto your smartphone or tablet
  2. Create and save your traveller profiles
  3. Select "My Declaration" and answer the questions to create your quick response (QR) code

Upon arrival in Canada

  1. Scan your QR code at a Primary Inspection Kiosk
  2. Scan your travel document, take your photo and confirm your declaration on-screen
  3. Take your kiosk receipt to a border services officer

How to scan your QR Code

Ottawa, Edmonton, Billy Bishop Toronto and Calgary

Transcript

A traveller’s hand is holding a mobile device in front of a Primary Inspection Kiosk. The CanBorder eDeclaration mobile app’s main screen is on the mobile device with three option buttons: My Declaration, QR Code, and Travellers.

The traveller selects the QR Code option and a QR Code appears on the mobile device’s screen.

The traveller lowers the mobile device and holds it under the QR Code scanner with the QR Code facing up to scan.

The scanner’s red light turns off, the traveller removes the mobile device and the kiosk’s screen then shows an airplane flying around the globe. The kiosk sessions proceeds with the next step on the kiosk screen.

Vancouver, Halifax, Montreal, Quebec City, Winnipeg

Transcript

A traveller’s hand is holding a mobile device in front of a Primary Inspection Kiosk. The CanBorder eDeclaration mobile app’s main screen is on the mobile device with three option buttons: My Declaration, QR Code, and Travellers.

The traveller selects the QR Code option and a QR Code appears on the mobile device’s screen.

The traveller lowers the mobile device and places it on the QR Code scanner with the QR Code facing down to scan.

The scanner flashes a white light twice, and text on the kiosk’s screen asks the traveller to please wait. When the scan is complete, the traveller picks up the mobile device from the scanner and the kiosk sessions proceeds with the next step on the kiosk screen.

Airports that accept eDeclaration

eDeclaration can only be used at airports where Primary Inspection Kiosks are available.  eDeclaration is no longer available at Toronto Pearson Airport, as it has been replaced by the Advance CBSA Declaration.

Feedback

Your feedback on our mobile application will help us improve future releases. Send us your compliments, comments or complaints or take a few minutes to rate or review the app.

Please include as much information as possible to help us better understand the nature of your feedback, such as arrival airport, mobile device you used (type of device, version, operating system), etc.

We heard your feedback:
Regarding difficulties in scanning the QR code, we incorporated enhancements for each airport's kiosk. Make sure you select your correct arrival airport when preparing your declaration on the app.

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