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Notice - Mail processing delays

Due to the Canada Post strike, applicants of CBSA Traveller Programs will experience delays when submitting a paper application form by mail or in receiving their respective membership card or permit.

Applicants of NEXUS and FAST are encouraged to apply online.

If your parcel is with Canada Post, please track your parcel by visiting the Canada Post website. Items which have been transferred to the CBSA for additional processing will display the following notice on the Canada Post web site: “Item presented to the CBSA for customs review”.

The CBSA is unable to provide a precise tracking of parcels being processed.

Notice - Cannabis

Despite the fact that cannabis (marijuana) is legal and regulated in Canada, it remains illegal to take cannabis across Canada's national borders, whether you are entering or leaving Canada. For more information, consult cannabis (marijuana) legalization.

This is the official Government of Canada NEXUS application website.

NEXUS is designed to speed up border crossings for low-risk, pre-approved travellers into Canada and the United States (U.S.). It is jointly run by the Canada Border Services Agency and U.S. Customs and Border Protection. More benefits of NEXUS.

The NEXUS application processing fee is a non-refundable $50 (Can or US) for a five-year membership. Children under 18 are free!

NEXUS: Save time at the border!

This video shows the benefits of being a NEXUS member when travelling across the Canada-U.S. border by air, land or boat. Transcript.

The Windsor-Detroit Tunnel will be closed for renovations from 8 p.m. to 5:30 a.m.. Visit the tunnel website for the tunnel closure schedule. NEXUS members can decrease crossing times during the Tunnel Renovation Project by using the Canada-bound NEXUS lanes available at the Ambassador Bridge and the Blue Water Bridge, Sarnia/Port Huron.

There is no need to have a third party complete your NEXUS application. Doing so may result in additional charges, which are not included in the $50 NEXUS fee. All applications are processed at the same rate, whether you submit an application or someone does it on your behalf.

What are the benefits?

General Information

For more information, call one of the following Canadian Processing Centres:

Phone number Region Hours of operation
866-399-5887 Residents of Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island and Quebec Monday to Friday, 8 a.m. to 4 p.m. ET
(except holidays)
800-842-7647 Residents of Ontario and the United States Monday to Friday, 8:30 a.m. to 4:30 p.m. ET
(except holidays)
866-496-3987 Residents of Alberta, British Columbia, Nunavut, Manitoba, the Northwest Territories, Saskatchewan and the Yukon Monday to Friday, 8 a.m. to 4 p.m. PT
(except holidays)
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