NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
This is the official Government of Canada Web site for NEXUS applications. The NEXUS fee is $50 (CAN or US). Third party service providers may offer services for submitting your application and may charge an additional processing fee. This additional fee is not part of the official NEXUS application fee and is retained by the third party service provider. Expedited services offered by such parties will not assist in expediting your application process.
Here are the steps for becoming a member, from start to finish. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
New Trusted Traveller Kiosks coming soon
The Canada Border Services Agency (CBSA) is replacing the existing Trusted Traveller kiosks with new generation kiosks starting mid-September, 2014, to be completed by mid-October, 2014. NEXUS members must first insert their membership card into the new kiosk and then have their irises scanned. This new process provides faster service by validating the member’s identity more quickly.
Initially, kiosks will be limited to NEXUS members only. CANPASS Air members will not have access to the kiosks at the initial launch. We will be updating the technology and we expect CANPASS Air members to have access to the kiosks in the coming months. In the interim, CANPASS Air members will be directed to the Special Services Counter to continue to receive expedited customs clearance.
There are occasions when NEXUS kiosks may be unavailable for brief periods of time as a result of technical difficulties. Be assured that the CBSA is committed to resolving these problems as quickly as possible. In order to continue processing you in an expedited manner, please proceed to the Special Services Counter where we will seek to get you quickly on your way. We appreciate your patience during these occurrences and apologize for any inconvenience.
Temporary Whirlpool-Rapids Bridge Closure
The Canada-bound NEXUS lane at the Whirlpool-Rapids Bridge border crossing will be closed from September 2 to October 9, 2014 due to construction of a second NEXUS lane.
During the closure, NEXUS members seeking entry into Canada should go to the Queenston-Lewiston Bridge, 9 km away (NEXUS lanes available) or the Rainbow Bridge, 3 km away (regular traffic). We apologize for any inconvenience this may cause.
If you have passage problems, need to change your credit card information or have questions on enrolment or the program, please call one of the following Canadian Processing Centres:
|Phone number||Region||Hours of operation|
|866-399-5887||Residents of Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island and Quebec||Monday to Friday,
8 a.m. to 4 p.m. EST (except holidays)
|800-842-7647||Residents of Ontario and the United States||Monday to Friday,
8:30 a.m. to 4:30 p.m. EST (except holidays)
|866-496-3987||Residents of Alberta, British Columbia, Nunavut, Manitoba, the Northwest Territories, Saskatchewan and the Yukon||Monday to Friday,
8 a.m. to 4 p.m. PST (except holidays)
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