EDI/Portal Clients
EDI/Portal services supported by the Technical Commercial Client Unit
Support
- Business hours are Monday to Friday, 8 a.m. to 5 p.m. (Eastern Standard Time), except holidays.
- After hours technical support is limited to data transmission or reception issues that must be resolved before the next business day.
- Contact TCCU via telephone for time-sensitive, urgent, production issues, as indicated below.
- Contact TCCU via email for non-urgent correspondence such as submission of applications, certification testing, or general inquiries about EDI or Portal.
| Service | Business hours | After hours support | How to contact TCCU | Alternate contact |
|---|---|---|---|---|
| !General EDI or Portal inquiries (not time sensitive) | supported | not supported | tccu-ustcc@cbsa-asfc.gc.ca | N/A |
| Applying to become an EDI/Portal client | supported | not supported | tccu-ustcc@cbsa-asfc.gc.ca | N/A |
| Certification testing | supported | not supported | tccu-ustcc@cbsa-asfc.gc.ca | N/A |
| Changes to an eManifest Portal Business account (must be made by the owner of the account) | supported | supported | Telephone | N/A |
| Changes to a CERS Portal Business account | not supported | not supported | N/A | cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca |
| CERS Portal Shared Secret problems | not supported | not supported | N/A | cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca |
| Customs Internet Gateway problems | supported | supported | Telephone | N/A |
| Customs Tariff questions | supported | not supported | Telephone | N/A |
| Daily Notice/Statement of Account: Problems receiving statements | not supported | not supported | N/A | Client support contact form |
| Daily Notice/Statement of Account: Questions or discrepancies in content | not supported | not supported | N/A | Client support contact form |
| “Do Not Load” and “Hold” messages for marine and air shipments | not supported | not supported | N/A | National Targetting Centre (NTC) Overseas callers |
| eManifest Highway issues (time sensitive) | supported | supported | Telephone | Port of clearance |
| Portal problems (for example, issues with logging in) | supported | supported | Telephone | N/A |
| House Bill or House Bill close problems | supported | supported | Telephone | Port of clearance |
| Interpretation of CFIA rejection messages | not supported | not supported | N/A | CFIA National Import Service Centre |
| Interpretation of specific rejection messages from Border Services Officers | not supported | not supported | N/A | Port of clearance |
| Interpretation of specific system rejection messages | supported | supported | Telephone | Refer to Error codes under Troubleshooting |
| Paper B3, cash entry and paper release service options | not supported | not supported | N/A | CBSA office where the request was submitted |
| Retransmission of missing individual Notification of release or RNS messages | supported | not supported | Telephone | N/A |
| eManifest Portal Shared Secret problems | not supported | not supported | N/A | eManifest Portal Shared Secret team |
| Status of specific transactions in production | supported | not supported | Telephone | Refer to Frequently asked question 1 |
| Technical problems relating to shipments of time sensitive goods like live animals, perishable goods, just in time inventory | supported | supported | Telephone | N/A |
| Troubleshooting complete CBSA data flow interruptions of over an hour | supported | supported | Telephone | N/A |
| Updates to your EDI transmission profile | supported | not supported | tccu-ustcc@cbsa-asfc.gc.ca | N/A |
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