EDI/Portal clients
Contact list
Technical Commercial Client Unit
The Technical Commercial Client Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.
- Business hours
- Monday to Friday (except holidays)
- 8 am to 5 pm (Eastern time)
- EDI/Portal services
- Refer to our Services document to find out more about support provided during and after business hours.
- Telephone:
- Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for technical portal assistance
- Overseas: 613-946-0762
- Canada and the United States: 1-888-957-7224
- Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
- Contact us online:
- Mailing address:
- Canada Border Services Agency
355 N River Rd 6th Flr Tower B
Ottawa ON K1A 0L8
- Canada Border Services Agency
CARM client support
CARM contacts
Contact the CBSA Assessment and Revenue Management (CARM) Client Support Helpdesk (CCSH) if you are a current importer, customs broker or trade consultant and need support with:
- accessing the CARM Client Portal
- issues related to your payment processing, payment allocation, clearing, offsetting and reconciling
- disbursement and collection activities
- Contact us online:
- Telephone :
- Call 1-800-461-9999 (press 2) if you are experiencing any difficulties using the form
- Hours of operation:
- Monday to Friday, 7 am to 7 pm ET
CARM Technical Support Unit: API, CAD and overseas calls
Contact the CBSA Assessment and Revenue Management (CARM) Technical Support Unit (CTSU), if you are a current importer, customs broker or trade consultant and need support with:
- technical issues or problems relating to CAD and API services
- API and CAD (EDI) enrollment
Contact us online:
Client support contact form
Telephone:
- Canada and the United States call :1-800-461-9999 (press 1)
- Overseas call: 1-204-983-3500 or 1-506-636-5064.
Hours of operation:
Monday to Friday, 7 am to 6 pm ET
Other CBSA contacts
| Issue | Contact information and/or web page |
|---|---|
| General inquiries not related to EDI or Portal | Border Information Service (BIS) |
| Apply for a carrier or freight forwarder code | |
| Apply for a eManifest Portal Shared Secret |
Service is available Monday to Friday, from to (Eastern time), except holidays. |
| Inquiries on eManifest policy or operations |
Service is available Monday to Friday, from to (Eastern time), except holidays. eManifest Help Desk: emanifest-manifeste_electronique@cbsa-asfc.gc.ca |
| Apply for a penalty waiver: Electronic B3s |
For an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, complete the online form or send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the Recourse Directorate. Fax: 343-291-7239 |
| Daily Notices (DNs) and Statements of Accounts (SOAs) | |
| 'Do Not Load' and 'Hold' messages for marine and air shipments |
Contact the National Targetting Centre (NTC) 1-855-NTC-1CNC (1-855-682-1262). |
| Single Window Initiative (SWI) Integrated Import Declaration (IID) | Single Window Initiative |
| Inquiries on the Canadian Export Reporting System (CERS) | Guide to exporting commercial goods from Canada
Email: tccu-ustcc@cbsa-asfc.gc.ca |
Other contacts
Business number
Register for a Business Number or ask questions regarding your existing number.
Telephone: 1-800-959-5525
CFIA Reject messages
Information on Reject messages originating from goods regulated by the Canadian Food Inspection Agency (CFIA)
Hours: 7 am to 3 am (Eastern time)
Telephone (Canada and the United States): 1-800-835-4486
Telephone (local and international calls): 1-289-247-4099
Facsimile : 613-773-9999
Permits
Questions on permits issued by Global Affairs Canada for electronic releases.
Telephone (Canada and the United States): 1-877-808-8838
Telephone (local and international calls): 613-944-2165
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