Media room
Media contacts
Please note that all media queries are now being directed to the National Headquarters Media Relations team's new email address at: media@cbsa-asfc.gc.ca.
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Public Safety Canada
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Media relations: National headquarters
Our team responds to requests from the media only. If you are not a journalist, consult alternate points of contact listed under Contact us.
Telephone: 613-957-6500 or 1-877-761-5945
Email: media@cbsa-asfc.gc.ca
Our services are available in English and French.
To facilitate a prompt response, we recommend that you send an email request that includes the following information:
- the subject of your inquiry and any specific questions for the agency
- the name of the media outlet for which you are writing (or the intended outlet of publication, if you are a freelance journalist)
- your deadline, and/or the date and time of publication or broadcast
Hours of operation
9 am to 7 pm ET
Monday through Friday (except holidays)
Offices are closed on statutory holidays and weekends, but will be open the next business day.
After-hour requests
For non-urgent requests sent outside of regular business hours (9 am to 7 pm ET) or on weekends, please note that a spokesperson will get back to you on the following business day to acknowledge receipt of your inquiry.
Note that the Canada Border Services Agency has a spokesperson on-call in cases of urgent requests such as emergencies or incidents affecting the safety of Canadian citizens.
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