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Schedule a NEXUS interview or update your information

Check the status of your application using the Trusted Traveller Programs (TTP) System operated by U.S. Customs Border Protection (CBP). If your initial application has been approved, read this page to learn how to schedule an interview at an enrolment centre.

You can also find out how to update your personal information.

Scheduling your interview

You have 3 options to schedule your NEXUS interview.

1. Joint interview at a land enrolment centre in the U.S.

To schedule a joint interview with Canada Border Services Agency (CBSA) and U.S. CBP officers:

  1. sign in to the Trusted Traveller Programs System
  2. go to the scheduler
  3. select a land enrolment centre location in the U.S.
  4. select the date and time

2. Split interview at Canadian and U.S. land enrolment centres

You can schedule the first portion of your interview at a land enrolment centre and complete the second portion on the other side of the border. The second portion will automatically be scheduled for the same date.

The following centres are open for scheduled NEXUS split interviews:

  • Lansdowne, Ontario / Alexandria Bay, New York
  • Fort Erie, Ontario (Peace Bridge) / Buffalo, New York (Peace Bridge)
  • Derby Line, Vermont / Stanstead, Quebec

To schedule your split interview at a land enrolment centre:

  1. sign in to the Trusted Traveller Programs System
  2. go to the scheduler
  3. select a land enrolment centre location
  4. select the date and time

3. Two-step interview at a participating Canadian airport

Step 1: Your Canadian interview takes place at a participating Canadian airport enrolment centre. These include:

  • Halifax Stanfield International Airport (YHZ)
  • Winnipeg Richardson International Airport (YWG)
  • Vancouver International Airport (YVR)
  • Calgary International Airport (YYC)
  • Edmonton International Airport (YEG)
  • Montreal-Trudeau International Airport (YUL)
  • Toronto Pearson International Airport (YYZ)
  • Ottawa Macdonald-Cartier International Airport (YOW)

To schedule step 1 of your interview:

  1. sign in to the Trusted Traveller Programs System
  2. go to the scheduler
  3. select an open Canadian enrolment centre location (you will be redirected from the TTP System to the CBSA scheduler)
  4. select the date and time

Step 2: The U.S. interview will occur before your next scheduled flight to the U.S. at a U.S. preclearance location within a Canadian airport.

No appointment is needed but you must:

  • ensure the preclearance site is open by consulting CBP's hours of service
  • arrive at the airport early
  • tell an officer that you want to complete your NEXUS interview when you enter the U.S. preclearance area

Note: Two-step interviews at a Canadian airport enrolment centre must be completed at any Canadian airport's U.S. preclearance location and cannot be completed at a U.S. airport or land enrolment centre.

How the interview works

During your NEXUS interview, the CBSA and U.S. Customs Border Protection (CBP) officers will:

  • review the information provided on your application to make sure it is still valid
  • verify your identity
  • review the original versions of your supporting documents (proof of citizenship, work permits and visas)
  • ensure you meet all eligibility requirements for membership
  • explain the terms and conditions of the NEXUS program
  • take your fingerprints and a picture of your face for your membership card
  • explain how to use your NEXUS membership to cross the border by land, air and boat
  • inform you that you may be subject to an inspection any time you enter Canada or the U.S.

Note After your interview, check the Trusted Traveller Programs System for updates regarding your application status. Approved applicants can expect to receive their card within 4 to 6 weeks.

Update your email and residential address or your passport information

The CBSA will occasionally need to contact you regarding changes to the NEXUS program. Please ensure that the CBSA always has your current contact information on file.

There are a number of ways to update your personal information depending on the type of information you are updating. You may need to go to an enrolment centre.

Sign in to the TTP System operated by U.S. Customs Border Protection to update your:

  • mailing address
  • legal name
  • permanent resident card information
  • naturalization certificate
  • work visa or study permit
  • purpose of travel (business, tourism or school)

If you have updated your contact information in your TTP dashboard, you must contact the CBSA to have this information updated in our systems.

Passport and citizenship updates as well as a change in residency that could affect your eligibility for NEXUS must be made in person, by visiting an enrolment centre.

Review Canada's privacy statement, United States Privacy Act statement and the U.S. Federal Bureau of Investigation privacy statements before proceeding to the Trusted Traveller Program System.

Canada's privacy statement

The information you provide in your application, including supporting documentation, and your biometric data is collected by the CBSA under the authority of the Customs Act and is protected pursuant to both the Customs Act and the Privacy Act. In accordance with Canadian laws and regulations, the information provided on your application will be shared with other government departments or agencies in Canada and the United States of America for the purpose of the operation of the NEXUS program and to conduct applicable checks and verifications to determine your eligibility and continued eligibility in the NEXUS program. If the required information is not provided, your application may not be processed and the authorization may not be granted.

Information collected for the purpose of the operation of the NEXUS program may also be disclosed within the CBSA and to other government departments or agencies, including the Royal Canadian Mounted Police and the Canadian Security Intelligence Service, for their use, in accordance with section 107 of the Customs Act.

Individuals to whom the information relates have rights of access to, correction of and protection of, their personal information under the Privacy Act. The collection, use, disclosure and retention of your personal information is described in Personal Information Bank # CBSA PPU 031. Instructions for obtaining information are provided in the CBSA's Information about Programs and Information Holdings (formerly Info Source), which is also available at public libraries and government public reading rooms.

Individuals to whom the information relates also have the right to file a complaint to the Privacy Commissioner of Canada should they have a concern about how the CBSA handles their information. Consult the instructions for filing a privacy complaint.

U.S. Privacy Act statement

The authority to collect the information on this application, any supporting documentation, fingerprints, and other requested information is contained in Titles 8 and 19 of the U.S. Code and corresponding regulations. Furnishing the information on this form is voluntary; however, failure to provide all the requested information may be a basis for denying your application. It may also be provided to other government agencies (federal, state, local, and/or foreign) as permitted under the Privacy Act of 1974, 5 U.S.C. & 552a (2002) and other applicable law. All applicants are subject to a check of criminal information databases, immigration and customs databases, and other enforcement databases in order to determine eligibility for this program.

U.S. Federal Bureau of Investigation privacy statements

Please review these additional privacy statements:

Selecting the Update link will bring you to the U.S. Department of Homeland Security's official Trusted Traveller Programs website. To access the TTP System, select the NEXUS program link from the program options presented on the page.


Update your eligibility information

You must go to an enrolment centre to update information that may affect your eligibility to NEXUS, such as:

  • an arrest
  • a criminal charge
  • a conviction
  • a customs or immigration violation in Canada or the U.S.
  • a change in passport information
  • a change in citizenship documents

Find a U.S. enrolment centre

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