NEXUS enrolment centres
Apply for NEXUS before scheduling your interview at an enrolment centre.
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Scheduling your interview
Applicants have 3 options to complete their NEXUS interviews.
Joint United States (U.S.) and Canada interview at a land enrolment centre in the U.S.
You can schedule a joint interview with CBSA and U.S. CBP officers at a land enrolment centre in the U.S.
To schedule your interview at a U.S. land enrolment centre:
- visit the Trusted Traveller Programs scheduler
- select an enrolment centre location
- select the date and time
Split interview at a Canadian land enrolment centre followed by an interview at a U.S. land enrolment centre
You can schedule the first portion of your interview at a Canadian land enrolment centre, followed by the second portion at a nearby U.S. land enrolment centre.
The following Canadian land enrolment centres are open for scheduled NEXUS split interviews:
- Lansdowne, Ontario / Alexandria Bay, New York
- Fort Erie, Ontario (Peace Bridge) / Buffalo, New York (Peace Bridge)
To schedule your interview at a Canadian land enrolment centre:
- visit the Trusted Traveller Programs scheduler
- select an enrolment centre location
- select the date and time
If you select a Canadian land enrolment centre for the first portion of your interview, a consecutive appointment will automatically be scheduled for the same date at the nearest U.S. land enrolment centre.
Two-step interview at a Canadian airport enrolment centre followed by an interview at a U.S. preclearance location in a Canadian airport
You must schedule step 1 of your interview at a Canadian airport enrolment centre through the Trusted Traveller Programs scheduler. You must then complete step 2 of your interview before your flight to the U.S. at a U.S. preclearance location within a Canadian airport.
To access a preclearance location at an airport for your U.S. interview, you must be travelling to the U.S. that day. No appointment is needed for the U.S. interview but you should give yourself enough time before your flight and ensure the preclearance site is open by consulting CBP’s hours of service.
The following Canadian airport enrolment centres have reopened for scheduled NEXUS interviews:
- Halifax Stanfield International Airport (YHZ) (starting )
- Winnipeg Richardson International Airport (YWG) (starting )
- Vancouver International Airport (YVR) (starting )
- Calgary International Airport (YYC) (starting )
- Edmonton International Airport (YEG) (starting )
- Montreal-Trudeau International Airport (YUL) (starting )
- Toronto Pearson International Airport (YYZ) (starting )
- Ottawa Macdonald-Cartier International Airport (YOW) (starting )
To schedule step 1 of your interview:
- visit the Trusted Traveller Programs scheduler
- select an open Canadian airport enrolment centre
- select the date and time
To schedule the step 2 of your interview:
- before your flight to the U.S., arrive early at a U.S. preclearance location (does not have to be same day as your Canadian interview)
- indicate to an officer that you want to complete your NEXUS interview
Note Two-step interviews at a Canadian airport enrolment centre must be completed at any Canadian airport’s U.S. preclearance location and cannot be completed at a U.S. airport or land enrolment centre.
How the interview works
During your NEXUS interview, the CBSA and U.S. Customs Border Protection (CBP) officers will:
- review the information provided on your application to make sure it is still valid
- verify your identity
- review the original versions of your supporting documents (proof of citizenship, work permits and visas)
- ensure you meet all eligibility requirements for membership
After your NEXUS interview, the officers will:
- explain the terms and conditions of the NEXUS program
- take your fingerprints
- take a picture of your face for your membership card
- explain how to use your NEXUS membership to cross the border by land, air and boat
- inform you that you may be subject to an inspection any time you enter Canada or the U.S.
Note After your interview, check the Trusted Traveller Programs System for updates regarding your application status. Approved applicants can expect to receive their card within 4 to 6 weeks.
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