Travelling with a disability

This section summarizes how the Canada Border Services Agency (CBSA) helps persons with disabilities travel into Canada.

How the CBSA can help with your border crossing

If you are a traveller with a disability, feel free to request assistance from the CBSA upon your arrival. A border services officer will be happy to help.

The CBSA will:

Persons with disabilities travelling by air can use the special services counter line that is clearly identified in all CBSA primary inspection areas.

The CBSA also ensures that all signs and displays are accessible.

Know your rights

The Canadian Transportation Agency has developed regulations to ensure that travel is accessible in modes of transport under federal jurisdiction (all air services, as well as most rail, bus, and ferry services). The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) are also applicable to the Canada Border Services Agency and provide a set of specific and legally-binding accessibility requirements on services, technical standards for equipment, communications, training, and security and border screening. Specifically, CBSA is subject to Parts 1 and 5 of the ATPDR.

Related links

Accessibility at the Canada Border Services Agency

Travelling with disabilities outside of Canada

Schedule 1 - Training Program Information

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