Client support and contact information
: Portal access issues
The CBSA is experiencing intermittent issues (GCKey and others) that may affect prevent users to access to its portals, including the CARM Client Portal (CCP), the eManifest, the Trusted Trader and the Canadian Export Reporting System (CERS) portals. We are taking corrective measures and intend to improve access to the portals soon.
On this page
General enquiries
Border Information Services (BIS)
For general CERS policy and operations-related questions, contact the Border Information Service by telephone:
Within Canada and the United States
Toll-free
1-800-461-9999
TTY (for those with hearing or speech impairments)
1-866-335-3237
Outside Canada and the United States
Long distance charges apply
1-204-983-3500
1-506-636-5064
Technical support and processing
Contact the Technical Commercial Client Unit (TCCU) for assistance.
Business hours:
Monday to Friday (except holidays)
8 am to 5 pm (Eastern time)
Telephone:
Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for Technical Portal Assistance
Overseas: 613-946-0762
Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
Fax: 343-291-5482
Mailing address:
Canada Border Services Agency
Tower B 6th floor
355 North River Road
Ottawa ON K1A 0L8
Refer to our Services page to find out more about support provided during and after business hours.
Client registration
Contact the Commercial Registration Unit (CRU) for assistance.
Business hours:
Monday to Friday (except holidays)
8 am to 4 pm (Eastern time)
To register for the CERS portal, visit the Electronic Data Interchange / portal clients page.
Please direct any registration-related questions to the Commercial Registration Unit:
cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca
Page details
- Date modified: