Canadian Export Reporting System Portal
Client support and contact information

General enquiries

Border Information Services (BIS)

For general CERS policy and operations-related questions, contact the Border Information Service by telephone:

Within Canada and the United States

Toll-free
1-800-461-9999

TTY (for those with hearing or speech impairments)
1-866-335-3237

Outside Canada and the United States

Long distance charges apply
1-204-983-3500
1-506-636-5064

Technical support and processing

Contact the Technical Commercial Client Unit (TCCU) for assistance.

 Business hours:

Monday to Friday (except holidays)
8 am to 5 pm (Eastern time)

 Telephone:

Canada and the United States: 1-888-957-7224

Overseas: 613-946-0762

 Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)

 Fax: 343-291-5482

 Mailing address:

Canada Border Services Agency
Tower B 6th floor
355 North River Road
Ottawa ON K1A 0L8

 Refer to our Services page to find out more about support provided during and after business hours.

Client registration

Contact the Commercial Registration Unit (CRU) for assistance.

 Business hours:

Monday to Friday (except holidays)
8 am to 4 pm (Eastern time)

To register for the CERS portal, visit the Electronic Data Interchange / portal clients page.

 Please direct any registration-related questions to the Commercial Registration Unit:
cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca

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