Commercial reporting requirements
Client support
General inquiries
eManifest help desk
For inquiries on eManifest policy and operations, contact the eManifest help desk: emanifest-manifestelectronique@cbsa-asfc.gc.ca.
Service is available Monday to Friday, from 8 am to 4 pm (ET), except holidays.
eManifest Portal Shared Secret
Email inquiries related to the issuance of Shared Secrets or visit the Shared Secret Web page for more information.
Service is available Monday to Friday, from 8 am to 4 pm (ET), except holidays.
Border Information Service (BIS)
For general eManifest policy and operations-related questions, contact the Border Information Service by telephone.
Service is available Monday to Friday, from 8 am to 4 pm local time, except holidays.
Technical support and processing
Technical Commercial Client Unit (TCCU)
- Business hours
- Monday to Friday (except holidays)
- 8 am to 5 pm (Eastern time)
- EDI/Portal services
- Refer to our Services document to find out more about support provided during and after business hours.
- Telephone:
- Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for technical portal assistance
- Overseas: 613-946-0762
- Canada and the United States: 1-888-957-7224
- Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
- Contact us online:
- Mailing address:
- Canada Border Services Agency
355 N River Rd 6th Flr Tower B
Ottawa ON K1A 0L8
- Canada Border Services Agency
eManifest Regional Client Support
For clients who need assistance with eManifest passages.
Freight forwarders
An electronic house bill (eHB) regional client support service is available to assist freight forwarders resolve live operational issues. Service is available by email Monday to Friday, from 8:00 am to 4:00 pm local time. Clients should contact the support location based on the location of the goods.
Please include "eHB" as well as the cargo control number in the subject line of the email. If the shipment is live and incurring storage fees, please add that information to the subject line as well. Example subject: "eHB 8000-45214587 *** live shipment incurring storage fees".
| Location of goods | Support location email |
|---|---|
| British Columbia (for example Vancouver, Prince Rupert) | cbsa.commercial-809.asfc@cbsa-asfc.gc.ca |
| Alberta, Saskatchewan, Manitoba (for example Calgary, Edmonton, Winnipeg) | cbsa.commercial-504.asfc@cbsa-asfc.gc.ca |
| Greater Toronto Area (for example Toronto, Hamilton, Woodstock) | cbsa.manifest-497-manifeste.asfc@cbsa-asfc.gc.ca |
| Elsewhere in Ontario (for example Windsor, Fort Erie, Ottawa) | cbsa-asfc-sor-regionalprograms@cbsa-asfc.gc.ca |
| Quebec (for example Montreal) | Marine and Rail: cbsa.commercial-395.asfc@cbsa-asfc.gc.ca Air: cbsa.manifeste-396.asfc@cbsa-asfc.gc.ca Highway: cbsa.manifeste-398.asfc@cbsa-asfc.gc.ca |
| New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador (for example Halifax) | cbsa.halifaxcommercial@cbsa-asfc.gc.ca |
Client Registration
Commercial Registration
For updating carrier information such as issuance of carrier codes, updating contact information, and signing authority requests visit the Commercial Carriers Contact Information page.
E-mail and telephone are monitored between 8:00 am and 4:00 pm, Monday to Friday (ET) excluding statutory holidays.
Presentations
The Canada Border Services Agency (CBSA) is offering the following free eManifest presentations.
To receive a PDF presentation, send a request by e-mail to emanifest-manifestelectronique@cbsa-asfc.gc.ca. Include the name(s) of the presentation(s) you are requesting in your e-mail.
Introduction to eManifest
- Attention Freight Forwarders: Introduction to Electronic House Bills
(available in PDF format)
eManifest Portal
- eManifest Portal Demonstration for freight forwarders: Working in the Portal
(available in PDF format)
eManifest Notices
- Introduction to New and Enhanced eManifest Notices
(available in PDF format)
- Date modified: