Client support: CBSA Assessment and Revenue Management
May 13, 2024: Change to import-export program (RM) administration
The Canada Revenue Agency continues to issue the required business number (BN9). The CBSA has taken over RM account-related services. Until October 2024:
- to register for a new import-export program account (RM), complete form BSF947: Request for a CBSA Import/Export Program Account
- to submit a maintenance request for existing RM accounts, complete form BSF948: Request for Change(s) to Existing CBSA Import/Export Program Account
Contact the CARM Client Support Helpdesk if you are a current importer, customs broker or trade consultant and need support with:
- accessing the CARM Client Portal
- issues related to your payment processing, payment allocation, clearing, offsetting and reconciling
- disbursement and collection activities
Contact form
Get in touch with us online with the client support contact form
Phone
Telephone: 1-800-461-9999 (toll-free from Canada or the U.S)
For CARM support, select your preferred language and press 2.
Hours of operation
Monday to Friday, 7 am to 5 pm ET
Closed on statutory holidays and weekends.
Stay connected
Join our CARM distribution list by emailing cbsa.carm_engagement-engagement_de_la_gcra.asfc@cbsa-asfc.gc.ca
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