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Client support: CBSA Assessment and Revenue Management

Change to import-export program (RM) administration

The Canada Revenue Agency continues to issue the required business number (BN9). The CBSA has taken over RM account-related services. Until October 2024:

  1. to register for a new import-export program account (RM), complete form BSF947: Request for a CBSA Import/Export Program Account
  2. to submit a maintenance request for existing RM accounts, complete form BSF948: Request for Change(s) to Existing CBSA Import/Export Program Account

Learn more: Register for or modify an import-export program account

Contact the CARM Client Support Helpdesk if you are a current importer, customs broker or trade consultant and need support with:

  • accessing the CARM Client Portal
  • issues related to your payment processing, payment allocation, clearing, offsetting and reconciling
  • disbursement and collection activities

Contact form

Get in touch with us online with the client support contact form


Telephone: 1-800-461-9999 (toll-free from Canada or the U.S)

For CARM support, select your preferred language and press 2.

Hours of operation

Monday to Friday, 7 am to 5 pm ET

Closed on statutory holidays and weekends.

Stay connected

Join our CARM distribution list by emailing

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