CBSA Processing Times

Service Description: Providing travellers and the commercial community with ministerial review decisions of enforcement actions and/or trusted traveller membership decisions.

More information about the enforcement and trusted traveller appeals process.

Processing times help you estimate how long it will take the CBSA to respond to your request. The processing time for the enforcement appeal service is updated quarterly, which consist of the average processing time for that quarter. Processing times depend on a number of factors, including the number of enforcement appeals submitted and your response to requests for more information. The processing time is calculated using workable time only (from date the request is received to the decision date, minus non-workable time). A file may be non-workable for a variety of reasons such as waiting on a related tribunal/court decision, at the client’s request, etc.

Service Description: Providing travellers and the import/export community with a review of trade decisions made by the CBSA.

More information about the trade appeal process.

Processing times help you estimate how long it will take the CBSA to respond to your request. The processing time for the trade appeal service is updated quarterly, which consist of the average processing time for that quarter. Processing times depend on a number of factors, including the number of trade appeals submitted and your response to requests for more information. The processing time is calculated using workable time only (from date the request is received to the decision date, minus non-workable time). A file may be non-workable for a variety of reasons such as waiting on a related tribunal/court decision, at the client’s request, etc.

Service Description: Providing complainants with a response to their concerns.

More information about compliments, comments and complaints mechanism.

Processing times help you estimate how long it will take the CBSA to respond to your request. The processing time for the feedback mechanism service is updated monthly, based on the previous month's data. Processing times depend on a number of factors, including the number of complaints submitted and your response to requests for more information.

Service Description: Providing applicants with an initial response to their request to participate in the FAST program.

More information about the FAST application process.

Processing times help you estimate how long it will take to assess your eligibility for the FAST program, prior to scheduling the interview. The processing time for the FAST application is updated monthly, based on the previous month's data. Processing times depend on a number of factors, including the number of applications submitted and your response to requests for additional information.

Service Description: Providing applicants with an initial response to their request to participate in the NEXUS program.

More information about the NEXUS application process.

Processing times help you estimate how long it will take to assess your eligibility for the NEXUS program, prior to scheduling the interview. The processing time for the NEXUS application is updated monthly, based on the previous month's data. Processing times depend on a number of factors, including the number of applications submitted and your response to requests for additional information.

Service Description: This service provides businesses with the ability and authorization to electronically exchange commercial information with the CBSA's host system using Electronic Data Interchange (EDI), either through the Customs Internet Gateway (CIG) or a Direct Connect (MQ Messaging). For those clients who do not wish to transmit electronic commerce data directly to the CBSA, there exist many third party service providers who currently transmit data to the CBSA on behalf of trade chain partners. Businesses and their service providers who choose to use one of the EDI options to transmit electronic commerce data must apply to the CBSA.

More information on how to become an Electronic Data Interchange client.

Processing times help you estimate how long it will take to review your EDI application and communicate to you the necessary course of action to be followed in the ensuing testing process. The processing time is updated monthly, based on the previous month's data. Processing times depend on a number of factors, including the number of applications submitted and your response to requests for additional information.