CARM: Assess and pay duties and taxes on imported commercial goods

If you want to authorize an employee to take on the role of a business account manager, you do not need to create a user account first.

Note: Only the business account manager can register your business in the portal. Business owners can wait to create their user account after the business is registered.

If you are the business owner and want to act as your own business account manager, follow the instructions below.

If you need help with registration, complete and submit the Client support contact form: Canada Border Services Agency.

1. Click Sign in. Choose one of 2 options to register and select a username and password. Every time you sign in you must use the same option that you use to register. Your options are:
   • GCKey username and password: A GCKey username and password can be used to sign in to any Government of Canada online account that supports GCKey
   • Interac Sign-in Partner: Use your online Canadian banking username and password (if your online bank is supported)
2. Complete the steps as instructed to enrol for multi-factor authentication
3. Follow the screens to set up your personal profile
4. On the First time setup screen, you will have 2 options:
   • For business account managers (BAM): Register my business
   • For regular users (employees): Request access to my employer's business

If you need help with registration, complete and submit the Client support contact form: Canada Border Services Agency.